ADT Reviews: Trustpilot Customer's Love Us at California Security Pro

TrustPilot ADT Security Alarm Customer Reviews

 

We would like to thank each of our customers who took the time to let everyone know about their experieince with California Security Pro. We our passionate about providing excellent service in ADT security system design and installation.

Reviews help info customers whether or not we put their needs first. Our customers speak for us by proudly placing there review on Trustpilot; after all, customers trust other customers and our consumer reviews say it best! 

  

 

Trust Pilot Reviews from 2014 and earlier

This page is for those of you SUPER devoted to research and reviews who have viewed recent reviews for Trustpilot, found here, or all of California Security Pro's recent reviews found here and crave more! If you got here on accident, these are the archived reviews for Trustpilot and you can access more recent reviews with the two above links.

12/28/14 Trust_Pilot_5_stars.pngEasy & No Hidden Fees

Everything was simple - from the initial introduction to installation. Best of all, there were no

hidden fees something I had been wary of after hearing so many horror stories.

TIMOTHY CYROL, Van Nuys,CA

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Great service!

These guys were amazing! Got my system installed in one day.

Karla Goldstein, Redwood City,CA

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Very satisfied, will recommend to friends.

Very satisfied, will recommend to friends.

SNSH, Milpitas, CA

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Perfection.

Not only was I satisfied with the security system but the entire process was amazing. Our sales man was great; he worked around our schedule and was very patient with all our questions. Our installer was kind and very respectful. I would highly recommend this company to all my family and friends.

Jessica , SIMI VALLEY, CA

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Excellent Service!

On time, as expected, good follow up - well done!

DAVID, Burbank, CA

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Excellent Work!

After a recent break-in, we were searching for an alarm system company. We were considering going with a different company that advertised not just security but smart temperature control and other home automation, but since our first concern was security, we called California Security Pros after reading excellent reviews on Yelp. When I found out that they could setup our entire house at the basic price because we had pre-wiring, and that they also offer all the gizmos of the other company, the choice was clear. We are very happy we went with California security pro's and feel we made the right decision.

Luis R, Sacramento,CA

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Get a good nights sleep and worry less about the increasing crime element!

I finally got tired of the growing number of Gray Hairs on my head. I worry about my Lady, our Home and all our worldly possessions! I mean, I've got an Alarm where I work, on my Vehicle and where I store my Stuff. So why do I NOT have one on my Home? My lady and I went to the County Fair where we always buy the products that are found with a great price. Cookware, Fancy Blender, Cool Electronics, a new Wallet and then here is this guy sitting at a simple table, with a few props, for a company that installs Home Security Systems. We both remembered the Mac Book Pro that was taken right out of our home, just before we arrived, about a year ago. We looked at each other and new this was going to happen. I dreaded the idea, all those holes, cables, patching the walls, BOY was I wrong. Less than a week later the installer arrives, right on time and puts me completely at ease. An hour later he is all done and the system is flawless. But that isn't the remarkable part, we are right in the middle of a MAJOR remodel, the WHOLE house looks like a bomb hit it. He just went with the flow, did his job and 'Bob's your Uncle', We have a Security System of which to be proud. WAY TO GO, California Security Pro!!

Paul D. Donovan and Lynette W. Nishikawa, Sunnyvale,CA

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Wonderful! !!!!

Everyone involved in the process was excellent! Larry did not sell us what we thought we wanted, but what we needed. Jesse was installing at our home for hours making sure everything was perfect. He went through scenarios of what could happen if we went one way or another. Overall my husband and I are extremely pleased.

ELIZABETH OROPEZA RYAN, EL SOBRANTE, CA

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Responsive and Professional

I had called a number of security companies for a quote on security services, and CA Security Pro was the the most responsive and professional. When I had questions, they would respond quickly, whereas the other companies didn't respond for...days. I also appreciate how considerate the installer was in running the cables so they were hidden, and for working silently when we had a conference call for an hour. Overall, very much recommended.

Stephanie, San Francisco,CA

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Great and efficient service made me feel secure already!

From the sales person to the technician I didn't feel like I was being oversold something I didn't need... And the option to add on more security features once we see how our main system is working was super helpful. The technician came, set everything up, tested it and then sat down and answered all of our questions and helped us set up our online account and phone apps. Definitely a great experience and I would recommend them highly.

Jessica , Woodland Hills, CA

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Excellent service! Friendly associate!

I am very satisfied with Ron Loetz’s services. He is very knowledgeable and helpful in explaining the different options we could choose from. Also, his installation is fast and good. I would highly recommend Ron from California Security Pro to my friends and colleagues.

Harry Choi, Arcadia,CA

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Great service, value and attention.

I would highly recommend this company. I feel good about the security system we purchased and trust that any issues that come up in the future will be dealt with professionally.

Suzette Smith, San Francisco,CA

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Excellent Service

They were on time for each appointment. It took awhile to install the system, but it was done very professionally.

Cathleen Holmes, West Sacramento, CA

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Great customer service

Great customer service

Lonnie Haney, Fairfield, CA

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California Security Pro is AWESOME!

The employees of this company are extremely professional...from sales to installation to customer service. I've worked with an ADT dealer in the past and it was horrible! So happy to have worked with California Security Pro this time!

Abigail DePasquale, Granada Hills, CA

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Great Service

I am happy with all services they provided, quick and easy to understand. Thanks.

Nathan Chiu, Cupertino,CA

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Professional, excellent customer service!

I recently converted my Bay Alarm system over to ADT after speaking with Jim Stanley at California Security Pro. Jim walked me through the features available with the ADT system and I was pleased to learn that I did not need a land line in with ADT. This saved me $30 month on an unnecessary phone bill. The installation was handled very professionally and smoothly by Micah Robertson. I am extremely pleased with my new alarm system and the excellent customer service I received from both Jim and Micah at California Security Pro.

Hong T., Tiburon, CA

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Awesome service and great communication from all related parties

Just an awesome service

BEN ADHAKARI, San Ramon, CA

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Excellence services to customer.

I would like to say big thanks to Ryan. He is excellence to help customer. It was worries free to speak with him about the home security protection. It has confirmed my trust and more confidence to introduce your company (ADT) to all of my friends/relatives. I am more than happy to contract with your company (ADT) for my property. Additional, Jeremy L. is professional technician. He performed excellence job to install the systems. He have big knowledge on his job and very organized. He took time making sure things were done correctly as well as answer any questions from me.  Very helpful and friendly! A big thanks to both of them.

Minh Nguyen, Rancho Cordova,CA

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ADT is the company to go to for all security needs

The salesperson and security installer were extremely professional throughout the entire process, from the sales presentation to the install. And the process itself was quick. The system itself is very easy to learn to use as well. I highly recommend ADT to anyone who is thinking about installing a security system.

Jeff Hammond, Napa,CA

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Fast installation scheduling, good follow up, great service

We chatted with Lance on the phone and only a few days later the installer was onsite getting the system installed. We only had "security system" in mind but when we saw the home automation stuff, we opted to add that a few days later. Great service, I'd recommend them and Lance was great to work with.

Michelle Rose, San Rafael, CA

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From the salesperson, to the installer, to the people I call when setting up appointments--all these are perfect, old-fashion service of the highest quality!

What more can I say, I would use this service again and recommend it to anyone and everyone!

Franca Marchetti,Burlingame, CA

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Great service

Both the sales process and the installation process were easy. Definitely felt like all of my options were clearly explained. I never felt like I was being sold anything I didn't need. I thought the system would be complicated, but our installer made understanding it really easy.

Sheila Thompson,San Francisco, CA

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They provide a great product and excellent service.

Both the Field Manager/Sales Rep (Ryan) and Technician (Jeremy) were punctual, arriving at or before the agreed upon times. Ryan was very personable and knowledgeable about the various options available to me and did not promote one over the other. He let me make my own choice based on the information he provided. Since I'm a "geek" I went with the upper-end package that included wireless connectivity to ADT, monitoring via my PC or Smartphone and the key fob (love it!!). 
Jeremy was a joy to work with since installation does require a bit of "owner" participation. He made suggestions regarding placement of keypad and motion sensor, was very diligent in making sure that wiring for the keypad power was "out of sight, out of mind" and was very good at instructing me on how to use the system without "invading" my privacy with respect to passcodes, etc. And this after going to the Dentist in the AM to have preliminary work done for a crown!! Talk about dedication. Since I will be switching out my front and rear doors as part of my house renovation I'm expecting to contact this vendor to come and reset the sensors.

Paul Schierenberg, Wilton, CA, (Sacramento, CA)

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Great service

From the sales person to Larry the installer, everything went well, very happy with our new alarm service

Steven Northington, Stockton, CA

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Great Service!

We were very impressed with everyone involved in the process of getting a new alarm system installed in our home. They were all extremely knowledgeable about their product, and they made us feel very comfortable in making the decision we made. We would highly recommend this company to anyone in the market for an alarm system!!

Gary Holman, Sacramento,CA

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Excellent!

From the start Jason explained the process and everything was installed exactly the way he said. The installer was great! Efficient and neat, I was concerned I would have to clean up after but that was not the case at all. Jason and Pat both were very helpful through the whole process. Very pleased with your service and just knowing my home is secure now. Thank you so much!

Marie Casares Lemi, Dublin, CA

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5 Stars for sure

Bill Wood and Hector were outstanding installing and explaining the system to me. I feel much safer not that I have the security system. A big 5 Stars for them.

Diane Risley, Napa, CA

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Good work, on-time

Good work, on-time

Ichi Sushi, San Francisco, CA

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Great fast service

I was please with the purchase process ... I already have a few friends that will also be getting service w ADT.

Jose Castillo, Lancaster, CA

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Jarrett & Jesse are a wonderful team

I was referred to Jarrett who took my call while on vacation in Hawaii and secured an appt. Upon his return we met and his consultative process of identifying my security needs and noting my lifestyle was mindful. He selected an installer/Implementation specialist, Jeff (Jesse), that was exceptional. Jeff (Jesse) was so flexible as I was on Jury Duty when he first came as arrived while he was installing a comprehensive package. He had to return on Saturday with the understanding that I had to leave for a client engagement by a certain time. Patient, flexible and quick to offer insights that resulted in tweaks in my solution that were a little better suited for me and absolutely on point. Such a pleasure to work with him. I circled back with the individual who referred me to Jarrett to let him know how pleased I was with his recommendation. 

Nicole White, Dublin, CA

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everyone was very nice and personalbe offered me a great price and i took it no regrets.

This is my 1st review ever so i really think they are great. The system works very easy but is child-proof. But the people like ANA and RON who i met were soo nice right away i was comfortable having them in my home. I would recommend everyone to ADT.

AMY SCHMIDT, Reseda, CA