ADT Reviews: Yelp Reviews Continued - 2014

Yelp is where word-of-mouth recommendations are found. Customers use this site as a local directory to see user reviews and get other people's feedback.  Browse the California Security Pro ADT Reviews in your area and read what customers are saying about us.    

This page is specifically to see reviews from 2015.Yor recent reviews click here.             

A year in review - Yelp reviews that is! Here's 2014

 

12/31/14 

"No pressure approach."

I am not typically one to write reviews, but I must say that Bill Wood really went out of his way to help our company.  He walked us through all of our security needs and laid everything out in a simple way that was easy to understand.  He made several recommendations for our current security, and offered a no pressure approach to helping us.  I would recommend this guy to anyone  who wants to protect their assets and needs help from a pro!  Great job Bill!

William D,Napa, CA

12/31/14 

"Exceptional job."

Bill Wood did an exceptional job in making sure that all of our concerns were addressed. He was also very thorough in explaining how the system worked. This is the second installation we have had with Bill and couldn't be happier. With my tight schedule, I appreciate his consideration in making sure that the setup was done in a timely manner--and fitting me into his schedule at such short notice. Thank you ADT!

James J.,West Sacramento, CA

12/31/14 

"Whole team was super."

Grant was so great and the whole team was super helpful. We read the Yelp reviews of this company and we were not let down -- it was a truly exceptional experience.

Janeen C.,Los Angeles, CA

12/30/14 

"I highly recommend."

Otis was amazingly professional and patient with all my questions. He explained the whole alarm system process and installation crystal clear. I highly recommend him to assist you with any of your alarm needs. He was also very charismatic and caring. He made me feel very comfortable with my decision. He knew his product inside and out. In addition, he followed up with me a few times. He also answered questions that I had after the installation. He ROCKS! ADT is lucky to have him on their team.

Licia M.,Van Nuys, CA

 

12/30/14 

"Great Experience!" 

We just had an alarm system installed in our house and I need to say that it was done very quickly and efficiently. Our local ADT representative, Otis Jackson, visited our house and explained all the features and options in details. He was punctual, professional, friendly, and very knowledgeable about the system and the service. The installer, Daniel, was on time and professional. There were some issues with electrical outlets locations in my home, but he was able to get everything installed correctly on the first visit. I would highly recommended the company and both of these men to everyone.

Rita V.,Newbury Park, CA

12/21/14 

"I highly recommend."

Kyle was so easy to work with and Jesse was awesome ! I highly recommend working with Kyle and his team!

Janet X.,Danville, CA

 

 

12/20/14 

"Could not be more pleased."

Mr.Wood was very helpful and thorough.  We could not be more pleased with him or ADT if we tried.

Mary H., Napa, CA

 

12/20/14 

"10/10 would recommend these guys!"

These guys are awesome, Bill took very well care of us. He helped us out after our store door got broken. Fortunately the perps didn't make it in, but we are so happy and feel secure with what he set us up with. He comes here often to check up on the system and makes sure we're happy with the way everything works. 10/10 would recommend these guys!

David P.,Napa, CA

 

12/19/14 

"We're very satisfied and will recommend."

We're trying to look a security  system for our house. Joseph Abeyta came and explain all the options. Joe quoted me a great price on the system, so he scheduled the install right away. Rene Mayorga(installer) did an excellent job installing the alarm system. We're very satisfied and will recommend to anyone who needs system for their homes. Professional  top notch customer service for Joe and Rene

Alquin S.,Antioch, CA

12/17/14 

"Thumbs up for the quality."

We are incredibly pleased with the kind of customer service we received. Bill Wood took the time to explain, in detail, the workings of the system, and not to mention, I had quite a few questions! The installation was surprisingly quick. I can't stress how much I appreciate their reliability and willingness to accommodate my hectic schedule. Finally, thumbs up for the quality of his work. I can rest assured that our business will be safe at all times. Thank you!!!

Lucy C.,Antioch, CA

 

12/15/14 

"Overall great experience and we are happy."

We had just bought a house and knew we needed some kind of security system.  We contacted ADT and were able to get a hold of one of their reps, Lance Quevillon, who is also their District Manager. He came to our home and discussed every option to us. He was very polite and didn't pressure us into anything that we didn't need.  It was an overall great experience and we are happy to have chosen them. We will definitely be recommending Lance/ADT to anyone who needs a security system.

J C.,Sacramento, CA

 

 

12/11/14 

"App feature is great, very pleased."

Grant and Daniel did a great job on the package and install.  Very pleased with how it turned out.  The App feature is great too.

Andrew W.,Los Angeles, CA

 

12/11/14 

"Would recommend the company without hesitation."

We recently had an ADT Alarm system installed in our home.  Our sales rep, Dorelle and installer, Larrywere very helpful, professional, patient and sensitive to our needs.  Prior to buying an alarm system,Dorelle showed us in detail all of our options.  We have the ADT pulse system, which we really like. Dorelle helped us set up our home view for the pulse application.  Our system was installed by Larry the next day.  Dorelle also stopped by during the installation.  After the installation, I had some questions, I called Dorelle, and she stopped by to help me. I would recommend the company without hesitation.

Sarah M.,Walnut Creek, CA

12/11/14 

"Very quick & professional."

Kyle came in and set up our alarm today. Very quick & professional, and clear in explaining how it works. Thanks  Kyle!

Alec R.,Oakland, CA

 

12/11/14 

"All in all it was a great experience."

I just had my system installed today and I must say I am very impressed! This is my first home security system so I didn't know a lot going into it, but my sales rep Joe Abeyta did a great job explaining all the options; a lot of which I had no idea could be tied into an alarm system. With all the crimes I see in the news these days I finally decided I didn't want to be one of the people who was burglarized BEFORE deciding to protect my family. Joe went through all the options with me and made some great recommendations. I liked that I didn't feel like I was being sold on anything, but more just being informed on available options while he recommended what really seemed to be the best fit for me. I decided to go with it and he was able to schedule my installation for just a few days later, with a time slot that worked well with my busy schedule which was impressive. The day of the installation I received a call from both my sales rep to let me know who my installer was and to expect a call from him. Pat(the installer) called before his arrival window and gave me an arrival time which he then beat by about 3 minutes which was nice as I really got the feeling that he valued my time. He was very professional and really respected my home with things like asking about the cats being indoor only so as not to let them out, wearing shoe coverings, and keeping a clean work space. He looked and acted professional and I felt very comfortable having him in my home. Once he finished installing everything he walked me through how it all worked which the sales rep had also done and everything was shown and explained exactly the same which was great because it already felt familiar. All in all it was a great experience, and was also a lot more affordable than I would have thought. I will sleep well tonight knowing my family and my home are protected. Well done California Security Pro!

Rich C.,Concord, CA

12/10/14 

"Great sales man."

Bill is a great sales man, and knows his product very well!! I wasn't big on getting a security system, but now that I have one, I'm very glad I did, and I'm glad I went with Bill and ADT!! He checked up on me a few times after I first had it installed just to make sure all was going well! I highly recommend him!

Ryan H.,Napa, CA

12/9/14 

"BEST in the industry."

A few weeks ago my parents approached me because they were concerned with the overall safety in their community lately. They asked if I had any good recommendations for a good home alarm service organization. For me, it was a no brainier. I told them to contact the BEST in the industry. I referred them to Leo Sabado at ADT! Leo did an amazing job addressing their concerns and needs. He never tried up selling them on additional products and services that they didn't need, but catered a system for them that met their needs and was financially sound. Thanks Leo! Continue to keep up the good work!

Adrian D.,San Jose, CA

12/9/14 

"This helped cause community awareness in our neighborhood."

Danny Tresierras was great! He was very professional and listened to our needs and suggested the best way to protect our home and family. Within days of installing the system my husband and I saw in our front door cameras 2 strangers walk onto our private  property. We had access to this right away on our phones. I shared the video from the security system with the neighbors, the local police and social media sites. This helped cause community awareness in our neighborhood. I have referred Danny to my neighbors, friends and family and highly suggest you get this system and deal with Danny! Safety is number 1 and so is Danny and team at ADT.

Deanna R.,Santa Clarita, CA (New Homeowner Newhall, CA)

12/9/14 

"Top notch, available for immediate needs in the future."

Otis Jackson was my sales rep along with Angel Rodriguez. They both were great and very professional. Otis was especially amazing and very enthusiastic at explaining how ADT would meet our every need with security for our home. Daniel Zartner was our installer and was also a top notch professional and very courteous and quick to get our install done. Very thorough with explaining how to use the system and is available for immediate needs in the future. Overall I had a great experience with California Security Pro. They had great follow-up and are available to answer my every question. They did a great job.  Mike  Ventura, Ca.

Mike R.,Ventura, CA

 

12/8/14 

"Very profressional, extremely pleased with the ADT-Pulse app."

To be frank, we were super leery about utilizing an ADT security system after reviewing many internet comments. We had a utilized a fantastic hard-wired system from a great boutique security company in our previous home, but the installation was easily over $1k  higher than the ADT system than the California Security Pro recommended. Financial considerations prevailed. Grant Fecher was the very profressional sales representative that arrived for his appointment on time and offered us good solid advice without the "hard-sell."  He reviewed the many technical options and pricing tiers clearly and precisely. Our technician Daniel Zartner was also extremely professional, efficient, and friendly. The installation went smoothly without a hitch, and the system integrated with the home without any glaring design obtrusions/obstructions. The California Security Pro team followed through several times after the installation to make sure we were happy. Lastly, we are extremely pleased with the ADT-Pulse app. You get to design your home layout and monitor every access point via your mobile device.  Highly recommended.

Todd W.,Los Angeles, CA (New Homeowner Altadena,CA)

12/8/14 

"I feel good about just being in Leo's hands!"

After meeting with a few different alarm companies, we decided to hire ADT (LEO!) for the job. We made the right decision! Leo has been so helpful throughout the process of getting it set up/working out minor little kinks. In addition to feeling safer in our home with CO2 detectors, smoke detectors and panic buttons - I feel good about just being in Leo's hands! He's awesome to work with and I would totally recommend him and ADT to anyone looking to get an alarm system installed. Thanks so much!

Kelsey H.,San Francisco, CA

 

12/6/14 

"Whole process very easy and smooth."

I recently purchased an alarm system for my house in which I've been living for a year. My wife and I wanted an alarm system just to make sure that our home would be safe while we are both at work. When I was growing up in the Bay Area, my home had been broken into and although only trivial things were stolen, the feeling that someone had been in my home, had gone through all of my things, was not one that I would want again. I looked at several different alarm companies, and none of them compared to the service provided by ADT. Brandon Tomas came highly recommended from a friend. From our first call where Brandon was easy to get a hold of, prompt on his follow up, came right on time to our first meeting, was flexible on meeting time, he was extremely knowledgeable about the different options and was very willing to accommodate our needs. Brandon made the whole process very easy and smooth. He explained everything clearly and is one of the nicest customer service oriented salesman I've met. Brandon got our set up appointment scheduled quickly and our technician, Pat, did a great job setting everything up. Pat set up the alarm system, and showed us how to use it all in about 45 minutes. Working with Brandon and ADT was a great experience. Having a phone app where I can monitor my alarm is great. Having the alarm system keeps my home safe, and has also saved me about $45 a month on my home insurance, so I almost pay nothing for the alarm system. Thanks Brandon and ADT for such a great experience!

David B.,Concord, CA

 

12/5/14 

"Outstanding ratings."

Moved here from the east coast and required a security system consult and installation. Was very skeptical about the outstanding ratings accorded to  Brandon and Carl via Yelp! After my research I decided to talk with Brandon and was both impressed and surprised. Brandon is professional, knowledgeable and informative therefore I decided to go with California Security Pro. Another pleasant surprise at installation, Carl is just as professional, knowledgeable and informative. Both lived up to their time commitments, we're very efficient  and made sure we were comfortable  with the system. Have not had any experience with the monitoring group as yet, but have to believe that will be as positive as well.

R, R.,Oakland, CA

 

12/5/14 

"Laid out our options, pros and cons."

Otis J. is the man!
Want to thank Otis for coming out to the house on short notice.  He was knowledgeable, professional, and did not try to "sell" us.  He laid out our options, pros and cons, and allowed us time to think about it and make up our minds.  The installer came per schedule and did a very professional job.  He was patient and helpful and knew his stuff!  I would definitely recommend Otis and CSP to friends and relatives.   

Thanks!

Chris L.,Aliso Viejo, CA (New Homeowner Santa Ana)

 

12/5/14 

"I recently got ADT. It's great! I love the new app."

I recently got ADT. It's great! I love the new app so i dont have to run for the box everytime I come home like I used to at my old house. Joe Abeyta was very helpful in getting the services set up and Hector Hurtado did a great job with the install. Hector was very kind to take off his shoes on our white carpet and Joe was very thorough, making sure all services were set up properly and called to check in and see how it was working out for us.

Mallory B.Oakley, CA

12/5/14 

"Very confident in there service."

ADT has over 100 years in the business and I feel very confident in there service. There installers are very caring and patient. I definitely recommend them

JAMES g.,Los Angeles, CA

 

12/4/14 

"Super professional and very friendly."

Lance & Carl are as good as it gets! Lance did did an in-person walk thru of our house and helped us find the right solution without using products on us. He was super friendly and incredibly professional. After making our selection selection, Carl came by to do the install. He walked me thru the systems' features an functionality. Again super professional and very friendly.  Everything was a breeze  from beginning to end! I highly recommend working with these guys - they know their stuff and will help you get your home safe.  :)

adrienne L.,San Francisco, CA

12/4/14 

"I would recommend California Security Pro to my friends and family." 

I was looking for a system that could make sure my new business was protected. I have done a lot of research on security systems that will have the means to notify me when something happens and the ability for online amenities. California Security Pro had the best pricing out there and I was pleasantly shocked on the amazing service Jarrett had to offer. They had competitive pricing and wonderful customer service. I look forward to doing business with them and will rest easy knowing my business is well protected with people who care and are extremely helpful. My representative was very hands on, even taking the extra step to communicate through email. I had gotten a couple other quotes from different providers but after talking to Jarrett I could clearly see that ADT Pulse was for me. I would recommend California Security Pro to my friends and family so that way i know my loved ones are in good hands. Thank you so very much CA Security Pro I look forward to doing business with you for years to come. Gratefully yours, Amiyah & Enrique

Amiyah L.,Montclair, CA

12/3/14 

"Great system at a great price, had us up and running in a few hours."

Our area rep, Andy Hale, was very helpful and really listened to what we needed. We wanted a quality system but also wanted the various monitoring and equipment options explained in detail. Andy was patient and answered all questions. We came away with a great system at a great price. And he was on time for the appointment, another plus. California Security Pro had the system installed next day. The technician, Jeremy, knew what he was doing and had us up and running in a few hours.

Gregg W.,Sacramento, CA

 

12/3/14 

"Great installation, would recommend them to anyone."

Bill Wood and Jesse Amatrone were wonderful to work with.  We got a great deal on our ADT security system and a great installation.  They were both very knowledgeable, professional and took the time to explain everything to us.  I would recommend them to anyone.  Thank you guys.

Sheila R.,Pine Grove, CA

12/1/14 

"It was an excellent experience!"

I highly recommend this pulse system with camera. Jonathan Delgado was a great rep! He is very detailed and he walked us through the process. He helped me sign up for a pulse  system without delay and when I had to make a last-minute change to the pulse system with the camera, on the day of the installation, he made sure that I was happy and was delivered the system that I really wanted. He made things possible. Kyle(Pat), the technician or installation engineer, was great, too. He did not leave till everything was up and running. It was an excellent experience! Thank you so very much for giving us your best people for the job! I highly recommend Jonathan Delgado and Kyle(Pat)! God bless you, guys!

Aboveallforu I.,Redwood City, CA

 

11/30/14 

"Polite and thorough."

Jon Delgado came and signed us up very polite and thorough. Thanks Jon for making us feel secure.

Eric L.,Sacramento, CA (New Homeonwer Roseville, CA)

 

11/30/14 

"I would highly recommend."

We're loving the new system!! I'd like to commend Jon Delgado & Kyle from San Ramon, for doing a tremendous job helping my parents understand the importance and urgency of having an alarm system installed in their home.  Especially after hearing about the increasing burglary and crime rates occurring around my neighborhood, we figured it was time to finally get one. Kyle did an awesome job putting my parents into perspective by playing out all the possible life-threatening scenarios that go on in an intruder's mind while rationalizing the location for each sensor specifically placed according to the layout of the house. Jon was very professional and thorough in familiarizing my family on the pulse system. He was also very approachable and listened to any concerns and answered all questions regarding each payment plan. He then recommended an system ideal to their needs and helped them find a rate suitable for them. He definitely made my parents feel confident and secure about their overall decision of sticking with ADT. I would highly recommend an alarm with ADT to any of my loved ones, especially during this holiday season. :)

Melissa D.,San Jose, CA

11/30/14 

"Soon I will be calling."

John came by my apartment and explain every to me. Sadly I couldn't get a system because of my apartment but when I get my house soon I will be calling him.

David B.,Berkeley, CA

11/27/14 

11/24/14 

"I am so happy to have went with you guys."

I was extremely stressed out about getting an alarm system in due to recent burglaries in our area.  I spoke with Jonathan Delgado, and he made the to come see me the very same evening.  He had a very calming nature to him, which made me feel a lot more comfortable with the decision to go with ADT.  He explained to me all my options with the different packages.  Paperwork was painless.  He did not fail to follow up with me at least twice since the installation.  I am so happy to have went with you guys, and do plan to refer all my neighbors to Jonathan.  System is great! Me and the kids feel a lot safer now.

Denise S.,Tracy, CA

 

11/24/14 

"I would recommend this team."

Otis and Ron were fantastic! Otis followed up on everything and the installation was as smooth as ever. I would recommend this team to anyone looking for a home security system. They are professionals and very flexible. Thank you!

marcel h.,Beverly Hills, CA (New Homeowner Los Angeles,CA)

 

11/21/14 

"Good deal."

Grant Fecher and Giddeon Keren are Great. Gave us a good deal now just waiting for my ADT system to be installed.  Thank you.  Dabby & Vladi

Dabby A,Los Angeles, CA

11/20/14 

" I highly recommend this company."

We had a system installed a little over a year ago, Lance helped us out and everything went smoothly. I felt a little nervous and unsure how to use it, so I called Lance and he came over to show us and answer all our questions. I highly recommend this company.  

Nancy C,Fairfield, CA

11/19/14 

"They're top notch professionals from start to finish."

So pleased with the California Security Pro team! Consultant Joe Abeyta helped me decide on the best options after an attempted break-in, and followed-up with safety tips beyond the "sale." Jesse installed my new system and showed me how to use it. Great customer service! They're top notch professionals from start to finish.

Dallas F.,Danville, CA

11/19/14 

"Very satisfied with our choice!"

I highly recommend California Security Pro!  They are responsive and their customer service is excellent.Joseph Abeyta did a great job of explaining the options to us and has worked with us during the entire installation process. Micah, our installer was fast and responsive and answered all our follow-up questions. Carmen and the billing department went the extra mile to give us excellent customer service. Our system works well,and we're very satisfied with our choice!

Liz H.,Campbell, CA

 

11/18/14 

"Top-notch, professional and reliable!

I was referred to Leo Sabado by a co-worker. Leo and the entire Team at California Security Pro were AMAZING to work with! Leo was prompt in his response to my initial inquiry. He scheduled my consultation quickly and was thorough in explaining the  features and functionality of the ADT Pulse security system. Leo also ensured my installation occurred in a timely fashion. If you're in the market for a top-notch, reliable security system, please look no further than Leo Sabado and the Team at California Security Pro - ADT Authorized Dealer; they are professional and reliable! Thanks, Leo! You ROCK!!!

Mary C.,San Leandro, CA

 

11/17/14 

"Great deal."

I'm a brand new homeowner and GRANT patiently answered all my questions, accommodated my requests, and gave my family a great deal --- new camera....newer system....free installation!!! I feel better now that I will have a security system at my house!!! Thank you so much.

Paulette D.,Lake Balboa, Los Angeles, CA (New Homeonwer Simi Valley,CA) 

 

11/14/14 

"Everything was up to our expectations."

Just got the pulse system installed and I am really happy with their service. Ryan was our sales rep. He came up to the house and explained everything nicely. The installation was done quickly and very professionally. Ryan even came to check next day to see if everything was up to our expectations. I was impressed.

Amar M.,Bellerose, NY (New Homeowner Tracy,CA)

 

11/13/14 

"Quick and pleasant."

Dorelle was the rep who sold us the system. She was well informed, explained everything well to us and convinced us how valuable and easy to use the system would be. She arranged for a quick installation and then came by a couple of times to make sure we understood and were using all of the features, giving us plenty of time to ask questions and learn.  The installer was quick and pleasant. Thank you!

Marjorie G.,Walnut Creek, CA

11/12/14 

"Professional service!"

I had a great experience working with this company to get my ADT security system installation. Grant Fecher helped me and my wife through the whole process and was as professional as it gets. He helped us decided where we would place our security cameras and informed us about the ADT thermostat that we now use every day. We don't know how we ever lived without it. Also, Grant recently he took time out of his day to call us and make sure we were still satisfied/didn't have any questions/or problems with the system. I haven't gotten professional service like this is some time. Thank you!

Mike R.,Simi Valley, CA

 

11/12/14 

"The best experience I've had with any handyman or service provider."

Fish and Micah were wonderful. Fish was fast and made the process of ordering the installation and filling out the paperwork as painless as possible. The website is easy to navigate so I  knew exactly the system I wanted before he'd even arrived and he never tired to up-sell me. Micah arrived exactly on time to install the system, he explained the in's and out of the system and patiently taught me how to use all of the functions. 

These guys were friendly, fast, and thoughtful. The best experience I've had with any handyman or service provider.

Kristina W.,San Francisco, CA

11/11/14 

"Completely impressed".

We just dealt with Michael Johnston, sales person for California Security Pro and was completely impressed.  Not only is the Pulse 3 home automated security system incredible - Michael was knowledgeable and professional.  He answered all of our questions, especially during his presentation of the system features and upgrades.  His installer Carl made the installation process quick and sweet.  Can't wait to get using this system!

Traci W.,Lafayette, CA (New Homeowner Concord,CA)

 

 

11/11/14 

"It's been more then a month and I'm happy with my alarm."

Leo was great first time with ADT he was open to all our questions he sit down on our time very flexible he not only met me once but twice first to welcome me to the neighborhood and to offer help bringing in the groceries that my wife was bringing in. I like that I got exactly what my home needed it's been more then a month and I'm happy with my alarm I'm great full for the sale rep like Leo that sell you what you need not what they want I did not felt force and now that I come home my family fill safe thanks Leo.

jesus M.,Redwood City, CA (New Homeowner San Lorenzo,CA)

 

11/9/14 

"Was a delight to work with."

Ryan was a delight to work with.  He knows his stuff and took time to explain everything. Larry installed my system and, again, didn't rush me through the process/system explanation.  System is working great so far!

 

 

Caren K.,Tracy, CA

11/7/14 

"Truly great experience."

Truly great experience with ADT, specifically with Otis. What a great guy! He was so helpful and informative. He walked us through the process and answered all our questions. He didn't pressure us at all and was able to give us a great deal. The installation itself was a very easy process with a very nice, respectful and patient guy. He added to the great experience of having chosen ADT.

Sergio L.,Los Angeles, CA (New Homeowner Van Nuys,CA)

 

11/6/14 

"Good experience and would recommend in the future."

Just had the ADT Pulse system installed and so far it's working out great. We had a consultation withLarry Maerina and he was great to talk to as he gave us some good ideas for additional security and safety, however we did not feel like he was trying to sell us on anything that we didn't need. On the day of installation, Rene Mayorga was the installer and he was also very nice and helpful. Overall, good experience and would recommend in the future.

A W,San Francisco, CA

 

11/5/14 

"Highly recommend."

Lance Q is an incredibly detailed adviser.  Was very low pressure and so extremely helpful and understanding of my needs.  He helped thoroughly explain all of the options and all features of the system he thought would work for my new house.  I highly recommend him to anyone in the market for a security system.  I actually have recommended 2 people to him already and will continue to. Kudos Lance.

Chris S.,San Ramon, CA (New Homeowner Roseville,CA)

11/4/14 

"I feel very good and secure with the system I got."

Otis and Angel were professional. They suggested what would be best for me and didn't try to pressure me with something I didn't need.  I feel very good and secure with the system I got.  Thank you for peace of mind.

Gayle C.,Spokane, WA (New Homeowner Fallbrook,CA)

 

11/3/14 

"Installation and setup was explained with such an ease, best service."

The best service I got from ADT. I called up Ryan in the morning and I got such a positive response from him, he setup a meeting time and showed up right on time. Everything about the alarm installation and setup was explained with such an ease. Anyone installing new alarm please ask for Ryan he is the man. Thanks a lot Ryan.

Harjot D.,Lake Charles, LA (New Homeowner Tracy,CA)

 

10/30/14 

"Really impressed by the quality and speed of service, entire experience was great!"

I was really impressed by the quality and speed of service provided. We wanted a system installed before we went on vacation and wasn't sure if there was enough time but Larry Maerina did everything he could to make it happen. Within a few days we had our system installed by Micah. He was fantastic! The entire experience was great!

L C.,San Francisco, CA

 

10/30/14 

"Excellent and reliable service, definitely recommend these guys to all my friends."

Just got the ADT pulse system installed for my home.  Kyle Madison is the man for excellent and reliable service ~ arrived on time, explained everything thoroughly which is important for my senior folks who aren't tech savvy, but reassured them even they could handle and benefit from the security system.  Kyle also gave me additional tips on how to secure the home even more so, since the burglars are always coming up with new methods.  I find myself sleeping better with all the door and motion sensors installed and having the ADT signage visible for people scoping out the neighborhood. 

Larry (installer) also did a great job!  Will definitely recommend these guys to all my friends, so they can be armed with a home security system.  We all have alarms in our cars, so why not have it in the place we sleep in?

X-Man F.,San Jose, CA

 

10/29/14 

"Very prompt service."

Very friendly, very prompt service. Super easy system and now I have more piece of mind. Thanks ADT.

Rebekah A.,Oxnard, CA

10/28/14 

"Alarm installed on the date as promised."

Ryan was very helpful, informative, and professional. I got my alarm installed on the date as promised.

Kenny N.,San Jose, CA (New Homeowner Tracy,CA)

 

10/28/14 

"Couldn't be more satisfied."

We had decided earlier this year that we needed to upgrade our alarm system and had a complete nightmare of an experience with Xfinity Home. So we were naturally very careful about the next company we chose to do business with.We couldn't be more pleased. Kyle Madison, the District Manger, came by on a Thursday and patiently walked us through our alternatives. He arranged for Pat Amatroneto do the installation the following Monday and the installation went smoothly. Pat did a great job of making sure the equipment was exactly as we wanted and walked us through both the online and app versions of the software. We have been using the system without issue for a couple of weeks now and couldn't be more satisfied.
Todd W.

Todd W.,Orinda, CA

 

10/27/14 

"Helpful and responsive, amazing customer service."

It is rare that you come across such amazing customer service.  Fish was our sales rep and he was a pleasure to work with.  No pushing trying to sell me more than I needed and he was so patient with me, answering all of my follow up questions.  The installer, Carl, could not have been more helpful and responsive, he even cleaned up a huge mess of wiring when he uninstalled the old alarm, something that he really didn't have to do in order to get the new alarm working.  Honestly, we just moved and I've had tonnes of service people to the house and Fish and Carl are simply the best.

Jennifer H.,San Francisco, CA

10/27/14 

"Very happy with the system that we have purchased."

Awesome customer service! We needed a security alarm system and Kyle Madison gave us a great deal!  I highly recommend Kyle for your alarm needs.  He has been extremely professional and helpful until the end.  We are very happy with the system that we have purchased.  I will definitely tell all my friends about Kyle M, please ask for Kyle!

Phi H.,Fremont, CA (New Homeowner San Ramon,CA)

10/27/14 

"Great piece of mind, best decision."

Highly recommended.  After experiencing our own house robbery, it offers a great piece of mind. Dorellesold us the system, and Larry installed the system; both are extremely helpful and knowledgeable.  Best decision we made to go with ADT.  Thank you for setting us up with the system!

A H.,Walnut Creek, CA

10/26/14 

"Super happy,best service & price."

Just had a great meeting with Grant Fecher from ADT.  My partner and I are shopping around for a new security system for our home in Claremont, Ca and was really amazed with ADT's pricing and new features.  I had ADT years ago and remember them as being good but I still wanted to "shop around" for the best price so we called 4 different companies.  ADT was the only one that showed up on time and wasn't trying to push me into buying extra gadgets or features I didn't want. In fact, I keep trying to add on different features to my ADT package and Grant showed me how I could do the same thing be in a cheaper way.  I also really appreciated that Grant didn't cut down his competition, unlike the other companies I spoke with.  In the end I decided to go with ADT because they had the best service, price and I got the most features for my budget. So far I've been super happy.

James H.,Redlands, CA (New Homeowner Claremont,CA)

10/24/14 

"Highly recommended!"

Leo is a great guy, he was on-time, professional, courteous and was willing to go the extra mile. Highly recommended!

Sarthak G.,San Francisco, CA

 

10/23/14 

"Security expert who fulfilled all of our needs quickly and professionally."

Arriving home one afternoon to find our house had been burglarized, we decided to install an alarm system. Bill Wood contacted us and scheduled an appointment the very next day. The new systems are very compact, easy to understand and operate. Bill knew I was anxious to get the system installed and he scheduled the installation for that weekend.  Hector did an amazing job with the installation, very clean, placing the sensors where they were most effective and inconspicuous. Bill followed up with us after the installation, making sure all our questions were answered and encouraging us to call if we need anything else.  We would highly recommend Bill Wood of California Security Pro for any and all security needs.  Bill is a security expert who fulfilled all of our needs quickly and professionally.

Patricia N.,Napa, CA

 

10/22/14 

"Very pleased with the performance."

I wanted an alarm for my place in Rohnert Park. During my research I found two competing security systems, ADT and FrontPoint Security Systems. I really looked at the pluses and minuses between these two systems, both highly rated by consumer and professional reviews. The difference was really Bill Woods from California Security Pro ADT Authorized Dealer from the NAPA office. Mr. Woods met me at my new place and we discussed just what system was needed to secure my home. He did not try to sell me extra stuff that I really did not need. He was straight up and frank about what a good security system should have. Front Point's selling points were very compelling, Bill recognized that. He was able to work with me and came through with what I deemed a very competitive package for a very good system from ADT. Bill convinced me that the new ADT Pulse system was a cut above the competitors plus the company is a security company first and foremost, hence their expertise is on security. I also liked the fact that a professional installer will be installing my system. I know I can install a do it yourself kit but at the end of the day, I really wanted a pro to set the entire system up from the ground up. Jesse, the ADT installer, was on time. He was very thorough and completed installing the system at the scheduled time. He took the time to make sure that the system layout was what I wanted before he proceeded with the installation. Once completed, he really took the time to explain everything, very patient. He made sure that everything was put away, leaving the place clean, no messy installation. Bill made sure that the system was up and running flawlessly from follow up phone calls. It's been over a month since my ADT system was installed and I've been very pleased with the performance so far. The mobile application works as designed. I can manage my system remotely and friends are quite amazed with its capabilities.

Lou F.,Rohnert Park, CA

 

 

10/22/14 

"They did everything just right and answered all questions we had."

Ryan was our sales rep and was very polite, efficient, and helpful. He knew the systems and the area, and made good recommendations without being pushy. Larry was our installer who was also really knowledgeable and efficient.  We never felt like they were rushing us or taking up excessive amounts of our time.  They did everything just right and answered all questions we had.  I would highly recommend California Security Pro, ADT, and these two guys in particular.  Thanks for the great job!

Emily Q.,Hayward, CA (New Homeowner Tracy,CA)

 

 

10/21/14 

"They were top notch."

I did alot of research before going with this dealer and ADT.  We had a close call and caught a potential break in at our home in the act in the middle of the night.  SCARY STUFF! I couldn't get a security system in quick enough.  After making alot of calls to some of the top rated services, this dealer had the best reviews.  I called and Angel Rodriguez came the next day for our consult.  He was professional and pleasant. Most of all he didn't try to up-sell me.  In fact when I wanted the gammant of every security measure out there he logically talked me into a smaller package that gave me the same sense of security without the overkill approach I wanted to take.  Daniel Zartner came a couple of days later to do the install. He was swift and informative.  He made sure I was very comfortable with the system, placement, how to use it. etc.  I can't speak highly enough about Angel and Daniel.  If you use this dealer, request both of them.  They were top notch and I have slept with a peace of mind that my house and my family are safe and secure. We love our system.  I have zero regrets and it was installed two months ago and we use the system multiple times a day/everyday. I especially love my ADT impulse app.  I can arm and disarm the system remotely 24/7.  I can see who is turning it on and off and how frequently.  It's been a great investment.

Amy S.,Agoura Hills, CA

 

10/17/14 

"I know I made the right decision, extremely recommended!" 

Extremely recommended!  Kyle installed our system and it was fast and works perfectly. Chris sold us the system. My wife is pregnant and I have to do what I can to protect them. Chris and Kyle have been extremely professional, not forcing us in any way to get anything. It's been a pleasant and smooth. I know I made the right decision.

Mitchell N.,Concord, CA

 

10/15/14 

"Very helpful, professional and provided excellent customer service."

I just got off phone with Jarrett (925-344-5158) and he was very helpful, professional and provided excellent customer service. I am in the process of canceling my current alarm system and switching over to ADT. I have been trying to contact my alarm sales rep and he is MIA! His mail box is full and it can't even leave a message. Exceptional customer service!!

Ken K., Elk Grove, CA

10/15/14 

Grant Fecher  was very helpful in helping us pick out the right plan for our new home.

Ashley M.,Rancho Cucamonga, (New Homeowner Fontana,CA)

10/12/14 

"Came up with the best deal."

We have nothing but good things to say about ADT. We shopped around and they came up with the best deal. The installer was quick and efficient. Dorelle went over all the options without being pushy. She even followed up on the work that was done to make sure we were happy. She couldn't have been nicer. Everything works great.

polly u.,Oakland, CA, (New homeowner Walnut Creek, CA)

 

10/11/14 

"Would recommend CSP to anyone who needs an alarm system."

I called California Security Pro based on their reviews on Yelp because I wanted to make sure my home was protected living in Pittsburg. Joseph Abeyta came out to my house and was on time and professional. He explained to me all of my options without the unnecessary 'Sales pitch' or trying to sell me stuff I don't need. Hector was on time and finished my install within two hours. After it was all done, Joseph came back and helped me set up my app so I could access my system from my phone. I love it! I would recommend CSP to anyone who needs an alarm system. These guys are top notch!

Crystalyn H.,El Paso, NM

 

 

10/11/14 

 

"Very professional, nice and accommodating, we plan on calling them again in the future."

We recently had CA Security Pro install an ADT security system for us. This system enhances our sense of security both when we are home and away.We did research on Yelp and decided to go with this company.Angel was our sales representative, and he was very helpful and friendly as we discussed the various options. Our technician was Ron, and he was very professional, nice and accommodating. He was experienced and knowledgeable. He explained the system to us patiently and with great care. We really appreciate all of their help. We look forward to adding more cameras to the exterior of the house, so we plan on calling them again in the future.

S. Y., TARZANA, CA

 

 

 

10/9/14 

"Very professional, knowledgeable, and patient explaining the product and services ADT provides."

I'm very pleased with the service I received from the service rep Ryan and the installer Kyle.  Both arrived on time, were very professional, knowledgeable, and patient explaining the product and services ADT provides.  I feel more comfortable and secure in my home with my new security system

Karen C.,Walnut Creek, CA

 

10/7/14 

"Knowledgeable and reliable! young, single woman living alone in East Oakland it's worth it!it's worth it!"

Bill was a really good guy to buy an ADT system from! He came to my house in Oakland, after hours when it was convenient for me (I work in SF 9-5) and spent time looking over my property and answering my questions.  He was knowledgeable and reliable!  He is also an excellent communicator and very prompt. As for Carl who installed my system, he did a beautiful job.  He made sure the placement was tasteful, he did not leave a mess, and he was a clear and direct "explainer" to myself and upstairs tenant regarding how the system worked. I feel more secure thanks to Bill and Carl!  As a young, single woman living alone in East Oakland- it's worth it!  THANKS GUYS!

Amelia M., Oakland, CA

 

10/3/14 

"Very happy with the service from beginning to end."

All I can say is I am very happy with the service from beginning to end.  I called California Security Pro because they were an authorized ADT dealer. When I called, I asked if it was possible to set up an appointment the same day and, honestly, I thought it wasn't going to happen but gave it a shot because I had a bit of time that day and needed a security system.  The lady at the office was so friendly and got me an appointment the same day. I met with Joe Abeyta for a consult at the home and he was very knowledgeable about how best to secure the home. Then Joe was able to even get an installer to put in the system the SAME DAY!!!!!. Talk about great service with the customer's needs in mind. Then the installer, Pat, showed up shortly. He was very professional and set up all the equipment. After the install I received follow up from Joe and then further follow up from Yvette at the office. I was so please with the service I had security systems installed at 2 more homes.   Again, Joe, was very helpful.  Thought it was going to be same installer but turned out different installers did these 2 homes.  Larry did a great job on the 2nd, and Hector did a great job as well on the 3rd home.  Seems this office has a full staff of very dedicated and experience people ready to exceed customer's expectations

van w, Dublin, CA

10/1/14  

"We got a great deal and great system, Michael Hartman and Jeremy Lorenzo were awesome."

Purchased alarm from Rancho Cordova office. Michael Hartman and  Jeremy Lorenzo were awesome and very helpful!!! Plus we got a great deal and great system. Would highly recommend California Security Pro as your ADT dealer!!!

Lisa M.,Roseville, CA

 

 

9/27/14  

"We couldn't be happier with our experience with California security pro."

My grandma needed an alarm system for her home in brentwood and after doing some online research I decided to go with California security pro based on all of their reviews. Joseph Abeyta met us at her house and was on time and very professional from beginning to end while listening to all of our concerns and answering all of our questions. We decided to go with a pulse system so I will be able to help her control and monitor her system through the cell phone app from my house. Joseph never tried to pressure us to buy or upsell us anything we didn't need. He set up the installation for the next day and it only took about two hours to complete, our technician Hector was very professional and efficient . The while process took a little under two hours to complete. Overall we couldn't be happier with our experience with California security pro and won't hesitate to recommend them in the future.

Paul K.,Clayton, CA (New Homeowner Brentwood,CA)

9/25/14  

"Working with this dealer was efficient and a good choice for our family to feel safe!!"

We recently had our security system installed (but have had ADT years before). The consultant we reviewed with is Ryan. He was very knowledgeable and able to explain all the different plans to us thoroughly. The installation was completed within a few days of signing up and the monthly cost is decent. I do feel that working with this dealer was efficient and a good choice for our family to feel safe!! EXTRA TIP: Using any mailers or offers that you have can easily be applied to your sign up. We got extra windows and key fobs... plus a discount off the initial installation... Lastly, we like the easy to use app for our phones!

Catherine S.,Tracy, CA

 

9/25/14  

 

"CALIF SECURITY PRO.....GREAT OVERALL EXPERIENCE!! 5 STARS!"

5 STARS!  Professional, competent, customer satisfaction, everything you should expect when choosing a company that you are entrusting your home security system to.  Fish, representative from Calif. Security Pro, was informative and listened to our needs.  He never tried to sell us on equipment that we did not need.  When Fish returned to our home to complete paperwork, his original quote was consistent...no "surprises"!  We did our homework.  When we compared installation, equipment, and monthly charges, we no longer were asking, "should we?"..It was more, "how can we Not"? In closing, THANKS, Kyle!  He is knowledgeable about installation and completed the job in just a couple of hours.  Kyle made sure we understood our new system before he stepped out the front door.  What a breath of fresh air to work with someone who not only KNOWS his job... But takes pride in doing a job well done!

CALIF SECURITY PRO.....GREAT OVERALL EXPERIENCE!!

Barbara P.,South San Francisco, CA

 

9/24/14  

"Excellent experience, if I can rate them higher, I would." 

This was an AWESOME experience dealing with GRANT. He kept in touch with me for about 3 months texting him my status.. he was patient and understanding. Also a professional.. Grant made this a great experience.. provided options, pricing, extended the time and is always available... they installed everything within 24hrs.. Daniel the tech who installed everything was also an absolute professional and knew about all the features.. if I can rate them higher, I would.. Thanks to Grant, his manager and Daniel, I had an excellent experience.

Art K.,Los Angeles, CA

 

 

9/19/14  

"Now I can feel safer in my home."

Although security has always been an important thing for me. I hadn't really made an effort to get a security system installed. I am happy that I met Tony when I did, now I can feel safer in my home and my community. Thank you Tony for taking the extra time to just stop by, while you were in the neighborhood, and helping me make such an important decision.

Sandra C.,Los Angeles, CA (New Homeowner Pacoima,CA)

 

9/18/14  

"I highly recommend you call California Security Pro, they do care." 

I got a lot of offers in the mail and did a lot of research on ADT authorized dealers and saw a lot of mixed reviews from people on Yelp. I found California Security Pro on Yelp and saw that Yvette B was very responsive to people posting reviews. I considered the time and effort on Yelp as a good sign that they care about customer service.  I was right! They do care. Otis in Sales was great. He came in at 9AM, struck a deal with me and won the business by 9:30. Like I said, I did a lot of research, so I knew Otis was in the right in the ballpark for what we needed and the budget we could afford. Ron is a first class technician, he was friendly, patient and thorough. If you're considering getting a home security system, I highly recommend you call California Security Pro and request Otis and Ron.

Magno T.,West Hollywood, CA (New Homeowner Woodland Hills,CA)

 

9/17/14  

"Great deal and was very professional."

Grant is great. Caught me off guard and I still bought from him! Gave me a great deal and was very professional. I would recommend him and his company to anyone.

T A.,Granada Hills, CA

 

 

9/16/14  

"A+++  def would recommend"

I was very impressed with the customer service and attention to detail that Larry Maerina, the area rep in SF, gave me and our new business.  He really took the time to explain everything in depth,  he went above and beyond.  This helped me make my choice to select California Security Pro vs. the competitors.  Also, having ADT equipment really sealed the deal; it's simply the best.  A+++  def would recommend, but ask for Larry!!

T L.,San Francisco, CA

 

9/9/14  

"I had the great fortune of being referred to California Security Pro ."

I started the process of upgrading my 23-year-old hard-wired home alarm system with maximum trepidation. The house situated in the Oakland Hills is fairly large with wrap-around decks and frankly a nightmare to provide maximum security. The company that did the initial instillation 23 years ago concurred: Despite multiple phone calls, they failed to send someone for an upgrade review and never followed up with my phone calls. I had the great fortune of being referred to California Security Pro by my State Farm insurance agent. My good fortune continued with meeting up with the East Bay business manager, Fish Araya. This gentleman promptly returned my phone call, set up a home inspection within 48 hours. He was punctual, courteous, professional, and efficient. We were able to put together a system that piggy-backed on my hard-wired system and added 3 cameras for 24 -hour, motion triggered and real-time PRN monitoring. The 24-hour monitoring is provide by ADT, the national company. The best is yet to come. When I had concerns about the initial installation plan, Fish showed up with the installer who did a bang-up job. The installer, named Carl, was quiet, extremely knowledgeable,  courteous and went the extra mile: he swapped my old motion detectors for cameras (wiring was still in place), set up wireless motion detectors all over the house, placed an additional window sensor in a crucial location (the wireless pulse technology allows you to add  multiple devices through a home wi-fi system) and connect all this to the internet for remote monitoring. Carl also did some rewiring of my crawl space (under less than idyllic conditions, I might add) connect the alarm box to the netgear modem/router. As if this were not enough, he reprogrammed all 30 old and new stations (including fire sensors) and took the time to show me how I could monitor my system on the web through my computer or app for my phone. Everything is working perfectly.Bravo Fish and Carl. You are the best. Also kudos to California Security Pro and ADT. One last thing: Fish provides fabulous post installation service! He promptly returns all calls. This is bliss. Jacques Hirschler

Jacques H,Oakland, CA

 

9/5/14  

"The most professional service."

The most professional service I have ever received. Grant Fecher was very knowledgeable and contrite. He was sure to answer all my questions and patient with me while I made my decisions.

Mic A.,Camarillo, CA

9/3/14  

"They are no pressure and honest and up front."

This company is great!  They will come to your home to give you a free consultation.  They are no pressure and honest and up front. Grant Fecher was wonderful and a great rep!

Autumn R.,Los Angeles, CA

 

 

8/29/14 

"Facilitated the best fit for us."

We are one week post a devastating home robbery.  I checked out Yelp as I always do for references and within 5 days we had our system installed and our anxieties reduced.  Fish understood our needs and concerns and he facilitated the best fit for us including our installation appointment that was timely and most convenient.  Our installer was also a dream.  Both of these competent men were very supportive and great safety educators.   The only downside to the entire experience is that our parrot is now replicating the system's beeping sounds and she is driving us and our dog nuts.

Valerie T.,Hercules, CA

8/27/14 

"Great security, fantastic customer service at a good price!"

Highly recommend! I was having problems with my system and they went above and beyond to make sure everything got back in to working order. Thank you Pat for troubleshooting the problem on the phone & in person. Their customer service was excellent. Thank you Yvette and Kyle Madison for all your help. My family and I enjoy having California Security Pro-ADT makes us feel safe. You can tell that the people that work there enjoy what they do and do everything they can to help you. Thank you California Security Pro-ADT: Pat, Yvette and Kyle Madison I recommend to all my friends, family and those looking to get a security system installed- don't forget to ask for Pat he did an amazing job when we first had it installed. Great security, fantastic customer service at a good price!

A C., Pinole, CA (New Home owner Diablo,CA)

8/26/14 

"All thumbs up."

Sales Rep Bjorn Haro was referred to me from my next door neighbor after after a break in...to which my surprise was promptly and efficiently taking care of our every requests and all questions, and systems both in by the next day!  Very friendly but professional willing to assist in any way.  I highly recommend California Security Pro and Bjorn and installer Hector who also very professional, efficient and friendly to all inquiring about home security....All thumbs up......:) Sheryl P

Sheryl P.,El Sobrante, CA

 

8/26/14 

"Great Experience."

Joe Abeyta came to my house to present us the ADT information, but my husband wasn't home at the time. Joe wasn't pushy to sell me the product, he was very understanding that I wanted my husband home to hear about the services also. He very kindly worked with our schedule to come back the following day to sit down with us and talk about the company, products and different services that are offered. He was very knowledgeable and thorough. He recommended some things and didn't recommend others based on the needs that our family was looking for. Getting signed up was a very simple process, and in just a few days our installer was at our house!! Rene came to install our system. He was very professional while in our home. He took his time to be sure that everything was done the correct way the first time!!! We have a lot of doors and windows, so it took some time, but he never complained and was very nice while here.  After installing everything, he gave us an overview of the system, and got us logged on with the apps for our phones. He made it very easy to understand!!! Joe came back the following day to review the entire system, everything online, our account, our apps, and follow up with any questions that we had! He was complete, professional and friendly about everything!! Thank you for the great experience and I will definitely tell my friends about you guys!!

Traci S.,Brentwood, CA

8/23/14 

"Feel Very Secure."

Bill did a great job explaining our options and getting us set up. We feel very secure in our home thanks to ADT.

Jennifer A,Napa, CA

 

 

8/21/14 

"I wouldn't hesitate to refer."

The other Yelp reviews don't lie. This company really is willing to do whatever it takes to get you the right service to match your budget/needs. From the person who answered the phone, the rep Kyle, to the installer, I felt like they wanted to get me exactly what I wanted. I had contacted two other companies that I was familiar with. What a waste of time. I was looking for a system for my client and possibly my own home. The other companies seemed confused by taking two orders at once. Not only that, it would take up to three weeks to get the systems installed. Cal Sec Pro offered to get BOTH jobs done within 3-5 days. Price was much lower than the competition. Service was exceptional. And I wouldn't hesitate to refer them to my most discerning real estate clients.

Michael S.,Alameda, CA

 

8/20/14 

"Extremely helpful and knowledgeable."

We are having a ADT security system installed. The salesman Paul Daly was extremely helpful and knowledgeable. We always seemed to have our best interest in mind. He also went out of the way to help us install a door knob and dead bolt, now that's service for you. I would recommend Paul to all family and friends.

Toby F.,Lafayette, CA (New Homeowner Walnut Creek,CA)

8/18/14 

"California Security Pro is just that... Pro!"

We just bought our first home. I contacted CSP to discuss home alarm system options. The sent out what has to be their best their best account representative, Fish Araya, for an in home consultation. Fish came to the house and walked me through all the options and services... not once did I feel like I was being sold into something I didn't want or need. He simply presented the options and explained how the system would work specific to our needs based on a tour of the home and a quick chat about what I was looking for. Fish! Thanks for making the whole process simple and comfortable. And double thanks for listening to my needs and for not laying on a scripted "hard-sell". As for the actual ADT security system.... The flawless and state of the art console is easy to use! My family feels safe and confident that our hard assets are soundly protected. I highly recommend California Security Pro, ADT and Fish Araya (be sure to ask for Fish!).

Nick D.,San Francisco, CA

 

 

8/15/14 

"Excellent customer service thank you very much!"

I would highly recommend this company California Security Pro  they have good excellent customer service. I've called them 8/13/2014 I talked to JARRETT, MCALLISTER and told him  that I want to put a Security alarm system in my house today, cause last night our house had been burglarized. he response quickly "he told me ok I will put an urgent so that they will come and install today sure enough the installer came his name is HECTOR CABALLERO his good and excellent customer service he explain to us about how the system works and not only that his so friendly to us. we feel safe the same day after the system works. and its awesome that you can set your alarm system through your cellphone anywhere you go as long as you have a signal. I'm glad that I spoke to JARRETT (your the man) that day. 5 stars says at all! thank you very much!

Betsy S.,Antioch, CA

 

8/14/14 

"I am very pleased with my ADT system for my home in Napa."

I called ADT (California Security Pro) for our home in Napa - very reluctantly due to my prior interactions with ADT (corporate) in the East Bay.  But I disliked my experience with Comcast's home security service even more than I disliked ADT, so I took a leap of faith.  And then I met Bill. Bill is prepared, knowledgeable, honest, and trustworthy.  His no-haggling approach to the cost was refreshing.  I normally will take many days to think about my decision but with Bill, I knew right on the spot I would do business with him.  He did not have "scope creep" and only recommended what was really necessary for my security needs.  He was able to schedule my install within days.  He was very good about setting my expectations about how much time the install would take given the 1) nature of my house and 2) the extent of the equipment I ordered. The install of the ADT system was flawless!  It was lengthy, but Bill warned me it would be.  On a side note, on my home in the East Bay, Comcast came out 3 times for the install and was never even able to get started.  And ADT (corporate) in the East Bay quoted me 4x the cost for a home security install, even though we were working with a VP at the company. I am very pleased with my ADT system for my home in Napa. I use my iPad daily to monitor activity and I also use it to occasionally admit people into my home. I was so happy with Bill's customer service that I recommended him to my immediate neighbor and she had her system installed last week.  How is that for an NPS (net promoter) score!

Deanna G.,San Ramon, CA (New Homeowner Napa,CA)

 

8/13/14 

"Nice and Professional."

Hello, I just had installed my alarm system at the house. The people were so nice and professional and done such a clean job without messing the inside of our house that we just remodeled. Thank you Ronfor the installation and Grant Fecher for the sales!
Peter

Peter U.,Los Angeles, CA

8/12/14 

"These guys are legit!"

I never realized something so essential as home security could be so easy to set up and use! Grant Fecher was great to us! He helped us protect our home with all the right equipment and thoroughly explained everything to us. Ron installed it all in a timely matter and we were good to go. The system is easy to use and I no longer have to worry about something happening in my new home. These guys are legit!

Michelle S,Simi Valley, CA

8/11/14 

"I'm very Happy."

Bill came to my house and thoroughly explained everything to me, making sure I would have everything I needed for my house. Rene was the installer, and he was great, too.  I have had no problems at all since the installation, and Bill was readily available with any followup questions.  I'm very happy with my decision to go with ADT.

Nannette H.,Healdsburg, CA

8/11/14 

"Peace of Mind."

I was in need of a security system fast. My sales rep Otis arrived on time, was friendly and knowledgeable and answered all my questions. Within two days my new alarm was installed and I had peace of mind. Thanks!

Carmen M.,Los Angeles, CA

8/8/14 

"Delivered on all of their promises."

They delivered on all of their promises. Always on time and courteous. I would highly recommend them.

Robert S.,Hayward, CA

8/6/14 

"These guys were awesome! "

These guys were awesome! We just moved into a new house and wanted to get a system installed before I left the following week traveling for work. I got in touch with Kyle and he came out the same day to walk through the house and discuss our needs. He wasn't pushy to go with the highest level of service, more sensors or anything else like that. He made sure we were comfortable with what we were getting and was great to deal with. Micah came out 2 days later to do the installation. He showed up earlier than the window they gave us and it only took him about an hour to do the entire installation. The install was very clean and he did an awesome job hiding the wires. He then walked my wife and I through everything we needed to know about the system including setting up the page online and the app on our phones. He gave us his contact info in case anything came up after.

I would definitely recommend using these guys to any of my friends and family. Thanks Kyle & Micah!

Chris M.,San Jose, CA

 

8/6/14 

"Patient and very attentive."

We have been working with Bill Wood and he is great! He's been patient and very attentive.

Jessica F.,Napa, CA

 

8/5/14 

"System works great, so nice to deal with a company that does what it promises!" 

It is so nice to deal with a company that does what it promises! From the initial visit from Brandon to the installation by Carl, the entire process was easy and they were on time and very professional every time. Special thanks to Jarrett for adding the features I wanted and keeping the costs down. He worked with us to schedule installation on a tight time frame, and they delivered. System works great, and I can monitor and activate from my iphone.!

Don W.,Oakland, CA

7/31/14 

"All has worked great in the 8 or so months since we've had the system, could not be happier."

Great service, all went as represented, Kyle Madison gave good, clear representation of what to expect and did followup as well to check on our satisfaction. Installation was very fast due to wireless system.  All has worked great in the 8 or so months since we've had the system.  If the system goes off (we accidentally set it off several times) we are immediately notified of the event and how it was resolved.  Could not be happier.

Kimberly W.,Danville, CA (New Homeowner Alamo,CA)

 

7/28/14 

"Respectful of my time and showed me all the options, running very smoothly with no issues."

Just had ADT installed at my new home, and  it had been very smooth so far.  The salesmen, Angel andJason, showed up as a cold call and was respectful of my time and showed me all the options.  They were able to quickly turn around the install the next Saturday, and Daniel came to install the system on a hot day with  a broken AC.   He was very thorough and took his time to install the system correctly. So far it is running very smoothly with no issues.

Kevin M.,Grand Rapids, MI (New Homeowner Burbank, CA)

 

7/27/14 

"The system I needed for a great price."

I needed a security system with cameras that I could control from my iPhone. I also wanted a deadbolt that could be controlled remotely. Kyle Madison was able to get me the system I needed for a great price. The install was quick (less than a full day), I can see who comes and goes, capture video and still shots, get text messages of any activity, and feel secure knowing my home is being monitored whether I'm home or away.

Leah N.,Walnut Creek, CA

 

7/25/14 

I've been very happy with my experience with ADT and California Security Pro. Maria has been extremely helpful, far beyond the call of duty as a sales rep, and all of the technicians have been persistent, helpful, and reliable. Thanks!!

Emily F.,San Francisco, CA

 

7/25/14 

"Highly recommended."

Bill Wood was fantastic. Thorough and clear and a pleasure to deal with in every way. Highly recommended.

Miranda G.,Santa Rosa, CA

 

 

7/24/14 

"I was very impressed, thanks very much!"

Larry Maerina came out to alarm our place, and he was fantastic - so knowledgeable and friendly and helpful.  He even provided a few safety tips about the garage and people being able to break in using a coat hanger...I was very impressed with the technician's service as well - it was quick, and the unit is attractive on my wall and easy to use. Thanks very much!

Stacey L.,Hercules, CA

7/22/14 

"I'm glad that I found Larry and the CSP team."

I did a lot of homework in the search for a home security system and finally called CSP to come do a survey of our property and what solution they would recommend that would cover fire, intrusion and video monitoring. Larry Maerina come out shorty after my call and reviewed the property in detail. He explained the particular vulnerable points and the design concept for the system that CSP would install and the advanced protection that it would provide. Larry was great to work with and made clear that he will be around long after the system is up and running to make sure CSP continues to meet all of our protection needs. It was a long search, but I'm glad that I found Larry and the CSP team.

Peter R.,San Francisco, CA

7/9/14 

"Direct, efficient and super nice, I highly recommend ."

A good friend referred us to Larry Maerina who came out for a visit to assess our home and he was just great. He went through the house, assessed the best spots for each detector and camera and gave us a great deal.  I highly recommend his services. Direct, efficient and super nice. His direct number is 707-373-3218.

Vanessa M.,Berkeley, CA

 

7/7/14 

"The whole team and experience start to finish was excellent."

Trying to work through the differences across home security systems is painful and you always feel like you are getting ripped off - but these guys made it as pleasant as possible. Lance came out on a weekend to walk us through the ADT system. Jarrett called and sold us on their capabilities. He was super responsive via text and got us scheduled on time. Shortly there after we had Carl come over for the installation. Doug from ADT's wireless partner company i-Control came over to make sure everything went smoothly with the installation. It was great they took the extra effort to have him join. They both were early and waited until it was time to come in. Extremely professional, competent and nice. Carl is a complete expert. I felt comfortable with both of them in my home setting everything up and answering my questions. They even went above and beyond to come up with other security ideas and Carl even shared his contact information and was incredibly responsive. The whole team and experience start to finish was excellent. I highly recommend.

Cindy F, San Francisco, CA(New Homeowner Orinda,CA)

 

7/06/14 

"We are happy with our system."

Every five star review of Brandon is spot on. Extremely helpful, friendly, professional, knowledgeable, punctual, and an overall wonderful customer service experience.Brandon mentioned that he truly cares, and it shows in all the ways he interacts with his (potential) clients. We are happy with our system, the ease it took to set up, and the followup experience that came with having Brandon as our rep. 
Highly recommend!

oaktownlander c.,Oakland, CA

 

 

7/05/14 

"Daniel from California Security Pro was awesome."

Daniel from California Security Pro was awesome. He arrived on time and wasted no time getting to work.  He truly understands and enjoys his job. His explanations on how to work my new security system were idiot-proof.  He also took the time to find ways to limit the amount of wires that were exposed and offered tips on how to keep the system running as efficiently as possible.  I'll be calling him out again when I get more cameras on the outside of the casa.

Craig A.,Long Beach, CA

 

7/03/14 

"Very knowledgeable and professional."

Cain is a great salesman for ADT! He is very knowledgeable and professional and walked us through all of our option and answered all of our questions. He even came by to make sure everything went well with the installation. I would definitely recommend him!

Tricia P.,Walnut Creek, CA (New Homeowner Concord,CA)

6/30/14 

"Extremely polite and worked around my needs."

Jason Cernak was extremely polite and worked around my needs. The statement "Security will work around your needs without hindrance to your activity" is what caught me. He worked around my budget and explained each and every bit of it. Then Rene was the one who came the very next day to install at our place. He was patient and identified the windows that missed and added it to get apt protection. He was very patient and explained everything in detail and also helped me get the app and it's usage. Both are awesome

Naga K.,Dublin, CA

 

6/28/14 

"The service is out Standing."

Fantastic customer service, professional and willing to go the extra mile to make and keep us happy.Rene Mayorga went above and beyond when installing our fairly extensive security system. From installing several cameras to crawling under our house in the dirt and spiders he did it all with a friendly smile and a very professional demeanor. We were so happy we asked for him specifically to come back and install more cameras. The service is outstanding and we feel so much safer with the system he installed. We would highly recommend California Security Pros and inarticulately Rene Mayorga.

Arnette L.,San Francisco, CA(New Homeowner Livermore,CA)

 

6/27/14 

"Very Professional and knowlegable about there product."

I would like to thank Joseph Abeyta and Larry for a great job. They really know how to take care of there customers. They Both are very Professional and knowledgeable about there product.

Edsel B.,Pittsburg, CA

 

6/24/14 

"I would definitely recommend."

Brandon Tomas (Area Rep) made the whole process a smooth one. He offered several different options that suited our needs. I had a last minute install time change and they were able to accommodate it. Brandon is very professional and followed up after the install. I would definitely recommend ADT

Allan C.,San Francisco, CA (New Homeowner Oakland,CA)

6/24/14 

"A+ company in my book."

Brandon came back on his own time after missing our appointment and explained what happened. He asked whether if I had any further questions, but a company that can acknowledge their mistake and came back as follow up is an A+ company in my book.

Kenneth Y.,San Leandro, CA

 

6/22/14 

"These guys are great, we feel extremely secure, Ca Security Pro are incredibly." 

Kyle (district manager) came to our house the day after we had a forced-entry burglary and set us up with a great security system. Hector and Carl were our installers, and they couldn't have been better. There was a problem during the installation with connection to our wireless computer system, but the problem turned out to be on our end (our AT&T dsl internet was very spotty and slow). We immediately bought a new cable modem for our wireless system, and switched over to Comcast cable internet, which solved the problem. Meanwhile, Hector patiently worked with me to try to solve the issue, eventually having to come back a second day to install the cameras. Bottom line: these guys are great. But if you're planning on getting a wireless Pulse system (which we love!) with cameras that feed through to your cell phone, make sure you have a strong, uninterrupted wireless internet connection (cable yes, AT&T no). Between the Pulse system and new security doors, we feel extremely secure. Ca Security Pro are incredibly knowledgeable and professional people, and they did a great job for us.

Ann B.,Oakland, CA

 

6/21/14 

"Highly recommended."

Daniel came to set up the security system. He was knowledgeable, helpful and efficient. Really helped me get to know the system.  The customer service on the phone was great too. Highly recommended.

Mark C.,Burbank, CA

6/20/14 

"Professional and pleasant, a good combination for any homeowner seeking assistance, could not be happier."

Brandon Tomas and California Security Pro provided expert service in planning and installing a security system for our home. Brandon was very knowledgeable and helpful throughout the process. He was both professional and pleasant, a good combination for any homeowner seeking assistance. Brandon gave us good advice. His installation technician did an excellent job putting Brandon's recommendations into effect. My wife and I could not be happier with our new security system.

Joseph K.,Palo Alto, CA (New Homeowner, Oakland, CA)

 

6/20/14 

"You can sleep peacefully at night."

Bill is a security expert!  You can sleep peacefully at night knowing Bill and ADT have you covered.

Val T.,Stockton, CA

6/20/14 

"Great Experience with California Security Pro."

Bill Woods a Great Guy Knows his Business and sees that from beginning to end a Great Experience with California Security Pro ADT. They Installed their Pulse System with Motion Activated Cameras and offsite access to See to Monitor my Office from my Home. Also a fantastic Installer Jesse did a Great Job installing and explaining how the system works.

Dennis D.,Napa, CA

 

6/16/14 

" I am very satisfied with the service provided."

We just had our alarm system installed by Ron Loetz Jr. I am very satisfied with the service provided by Ron. He is very knowledgeable and helpful in explaining the different options we could choose from. Also, his installation is fast and good. I would highly recommend Ron to my friends and colleagues.

Harry C.,Arcadia, CA

6/5/14 

"Things I love about this company - the sales and installation and relationship." 

We have had our ADT system for several months and have been so pleased with the way everything works. We needed some assistance with some operations, and called Andrew Hale to help. Andrew sold us the system, and he was so reachable and made himself available to help. That is one of the things I love about this company - the sales and installation part is only ONE part, the relationship and the ability to call upon the company and our salesperson after the fact, and have them respond quickly is what makes the difference for us. Great job Andrew! We appreciate your hard work

Jodie S.,San Rafael, CA

 

6/4/14 

"SUPER amazing!"

We recently purchased our first home and we were looking for the right and affordable home alarm. Maria show up at out door to greet us to the neighborhood she is a representative for the area we  made an appointment for her  to come back and review our home and in a week later we had our NEW system! Maria our representative was SUPER amazing! She was respectful of our home, very nice, helpful and didn't try to up sale us! This was extremely refreshing and informative.The installer was super fast and professional! Within 2 hours we had everything setup! We love our service! We are able to alarm our home from our phones (super cool.) The rates are affordable and the best thing we love is to feel safe in our new home  the system is very user friendly and easy to use. I would definitely recommend them to anyone looking for an affordable and safe alarm! Don't forget to ask for Maria  too, she's the best representative and will take care of you like she did for us coming back twice to show us how to use the system
properly !

Chris B.,Campbell, CA

 

6/3/14 

"I would highly recommend."

Professional and knowledgeable service.  Fish is a great guy and Jesse is a can-do installer.  I like feeling like I made the right choice with a business that gives good service for good value.

S S.,San Francisco, CA

6/2/14 

"I now feel safe in my neighborhood."

I think the system and the people which served me was very  professional and efficient .  Both Steven Smith and Jeremy, the installer was very knowledgeable of the equipment.. I now feel safe in my neighborhood, when here and when away.

Sharon J.,Stockton, CA

 

5/31/14 

"Nothing but great things to say."

Nothing but great things to say about my experience getting my adt security system with them.Grant came to our house and took his time explaining all the options we could go with...more importantly though he helped us choose option was best for us. Ron was our installer and was also completely helpful.

R G.,Los Angeles, CA ( New Homeowner Winnetka,CA)

5/31/14 

"Great team."

Jesse and Bill are a great team, took the time necessary to explain all options and followed up all the way through the process to make sure we were happy  (5-stars to both of you)*****

George L.,Redwood City, CA (New Homeowners Napa,CA)

 

5/30/14 

"My experience painless and I am very grateful that we feel safe and secure." 

It takes a lot for me to find the time to write a review but I couldn't let this experience go without sharing it with my fellow Yelpers! Jason Villegas (sales rep) worked with my very busy schedule, he actually came on Memorial Day, the only day I could meet with him. He was patient with all my questions, very knowledgeable and professional. I was armed with all kinds of flyers from other ADT dealers, he went through each one and explained the differences between all the packages and services. He made the whole experience painless which is what I wanted. By the time he was done I had an installation date for the next day. Installation was a breeze, Ron Loetz was professional, clean and very patient with explaining the system functions and let me tell you I was drained from a long day and was not catching on as fast my kids. Jason was true to his word, he came back the day after installation to see if we had any issues or questions. These two gentlemen made my experience painless and I am very grateful that we feel safe and secure now that we know ADT is protection us.

Norma P.,WOODLAND HLS, CA (New Homeowner Sylmar,CA)

 

5/25/14 

"The team at California Security Pro is exactly as their name states"Professional"."

The team at California Security Pro is exactly as their name states: "Professional"
From scheduling the initial appointment through the installation, everyone I came into contact with was impressive. Special Kudos to Brandon & Pat. Brandon provided us will all the information we needed to make an intelligent buying decision, with no pressure or sleazy tactics (as is known to happen in this industry). Pat could not have been more patient as we went back and forth on the best place to install the unit. His work was flawless and he under promised and over delivered on the time it took to complete the work. If you are comparative shopping, you can stop now, as you have found the right choice with California Security Pro.

L H.,Walnut Creek, CA

5/24/14 

"The guys who installed it were expedient."

We just had an ADT security package installed, and the guys who installed it were expedient, very knowledgeable and really courteous. Their attention to detail regarding where and how to install the sensors, taking aesthetic into consideration, was really impressive. And the explanation given at the end about how to work the system was thorough and concise. Ron and his trainee know their stuff!

Aaron M.,Los Angeles, CA

5/24/14 

"I highly recommend."

Jarrett was awesome! A pleasure to have in our home and made the home security system purchase easy as can be. I highly recommend requesting Jarrett as your ADT Contact!jmcallister@casecuritypr…

A D.,Concord, CA

5/23/14 

"Extremely dependable, price competitive and timely for installation."

We highly recommend working with this firm. They are extremely dependable, price competitive and timely for installation. It was a great experience from start to finish and they continue to go above and beyond following our installation to ensure their service meets our needs and is up to par. A great company with a highly competitive offering and keen focus on customer service - that's a tough value prop to beat.

Nick F.,Danville, CA

5/22/14 

"I would highly recommend this company,only a phone call away if we need them"

We just had our ADT security system installed about a week ago and everything works great. Our sales representative was Grant who explained the different packages they have to offer. We informed him what kind of security system we were interested in and he was able to suggests different types of systems and what was included with the system. The cost of the system we decided on was a reasonable price and he was very professional. Later that week, Daniel came by to install the system.  Another polite and professional person who took his time to answer any questions, correctly install the system, make sure the system was working properly, and taught us how to use the system before he left.  He was able to use the existing system that was not active and made sure all the sensors and motion detectors were working before installing the new system.  We mentioned that one motion detector was giving us problems and he changed it with no additional costs.  The system works great and now feel comfortable that our home is protected whether we are there or not. Since the install, customer service for both Grant and Daniel have been great.  We've called them a couple times with follow up questions and they both were available to answer them.  We are glad to know that they are only a phone call away if we need them. I would highly recommend this company.

Brian A.,Los Angeles, CA (New Homeowner North Hills,CA)

5/22/14 

"Went WAY out of the way to make me a very happy customer."

Boy, was I impressed. I called and Andy came over the next day. He was great and spent a lot of time walking through the house going over everything with me. I was leaving town shortly and they managed to get an installer out the next day! The installer, Jeremy, drove from an hour and a half away to take care of me. He showed up right on time. It was a difficult job, but he stayed until 8:30 PM to make sure everything was the way I wanted it. Andy and Jeremy went WAY out of the way to make me a very happy customer.

Bob G.,Glenview, IL (New Homeowner Mill Valley, CA)

 

5/21/14 

"Their service was everything and more."

Here is who we dealt with. Their service was everything and more what we had hoped for.   I would recommend them to everyone. Sales rep: Jarrett McAllister Installer: Micah 

Thank you to them for all they did for us. Burlingame resident

Franca M.,Burlingame, CA

 

5/18/14 

"I am happy, happy, happy."

We were moving into a rental we have owned for years-getting it ready to sell. I needed to feel more secure. Never having to use an alarm company before I started by looking on YELP to see reviews. California Security Pros in Woodland Hill stood out to me. From the moment that I conversed with the sales rep Jarrett-I felt good, great,  about my decision. He explained all the options and after I told him what I needed he worked it out and gave me a awesome deal-better than I hoped. When it came time for the installation Daniel Z. was great! The house was a major construction zone at the time but it didn't phase him at all. He was personable, quick, helpful and I could tell he knew exactly what he was doing. He even offered to come back out and help us re-install the sensors when we had our new windows/doors installed. I will definitely refer California Security Pros Woodland Hills to my friends, family and clients! I am happy, happy, happy.

Becky E.,Thousand Oaks, CA

 

5/17/14 

"We are extremely happy with the level of service we received."

We contacted ADT to install a new alarm system. We are very pleased with the service from Rocky and Micah. Rocky is the District Manager and Micah is the installer. They were both professional! We are extremely happy with the level of service we received. 
Thanks California Security Pro!

Linda H.,San Jose, CA

5/17/14 

"These are people you can really trust and count on to point you in the right direction."

Just put in a new ADT Pulse Security system. Talked to several ADT authorized dealers prior to picking one and ended up with California Security Pro because Rocky was a great guy to talk to an he helped us figure out the best system features for us. Micah did the install the next morning after Rocky sorted out the details and did a great job as well. These are people you can really trust and count on to point you in the right direction. Thanks Micah & Rocky!

K H.,San Jose, CA

5/14/14 

"I feel that my house is safe and more important my family is safe."

I was very happy with my  ADT  security system that Steve Smith and Jeremy my installer provided us with. I am a Indian American I live in the town of Galt where we just moved inn and my parents don't speak English well so it was important that we had someone that was genuinely trying to help us and explain things properly  about our home safety and not sell a sales pitch. Steve helped us in great detail made sure we understood what was going on from start to end and he was available on the phone anytime like he said for questions. I am glad that I got ADT I feel that my house is safe and more important my family is safe thanks to Steve and Jeremy.

Ash S.,Galt, CA

 

5/13/14 

" Highly recommend."

Had the pleasure of working with Dorelle. She's fantastic. Explained our options and walked us through selecting the right system for our home. Had the installation scheduled within a few days. Carl called to confirm the install and wow... fast, friendly, professional, explained everything, walked us through the whole system,... just impressed with the overall experience. Thanks to both Dorelle and Carl. Highly recommend.

J. K.,San Francisco, CA (New Homeowner Danville,CA)

 

5/10/14 

"I would recommend them for others looking for an alarm service provider."

My alarm system company of almost 3 years gave me two weeks notice to buy a new equipment to upgrade from 2G to 3G.  It was an extremely unattractive deal so I went shopping for new alarm service provider. I contacted ADT and they returned my call promptly.  The visit by Rocky, the regional manager, was very professionally conducted. I had little need to upgrade my system or buy extra stuff as everything I had was  less than 3 yr old. Rocky did not push hard on selling me extras which I had expected from an alarm service provider. He did try to tell me something the installer had to check out so as to justify the installation fee. I felt it was a bit of a manufactured excuse but I let it pass as he had to earn his fees. (The installer did not even know anything special that he had to check because everything was working well.) To make thing complicated, I actually needed the installer to install something extra after Rocky left. I appreciated the fact that Rocky did not charge me an arm and a leg for the extra.  Rene the installer was great. He stayed for a long time and did a great job.  Everything worked and was neat and clean after his work. I tried their online system. It is ok. I wish it is more "advanced" in many ways. Maybe we live in Silicon Valley so we have much higher expectation of what a system can do. I would recommend them for others looking for an alarm service provider.

Ella S.,Redwood City, CA

5/8/14 

"Thank you for employing such fine people."

Met Leo and was immediately impressed with his attitude, knowledge, sincerity, honesty, and straightforward style. its my experience these qualities start from the top, down. decided to go with his recommendations. the price seemed reasonable. dude showed up at my place at a moments notice and said it was his pleasure to help. The install done by Micah was just as professional and he[and leo] politely answered all of my questions to my understanding. This is how i run my shop the old fashioned way, service with a smile,under-promise, over-deliver. on time. thank you for employing such fine people.

Don baker
business owner
community advocate
former marine

Don B.,San Carlos, CA (New Homeowner San Mateo,CA)

 

5/8/14 

"Pleasure to do business with,I highly recommend California Security Pro-ADT Authorized Dealer."

Recently had a security alarm installed in our home in San Francisco. Larry Maerina, Area Representative, and Jesse Amatrone, Technician, were professional, knowledgeable, and a pleasure to do business with. The system is well designed, the installation was neat with minimal disturbance. I highly recommend California Security Pro-ADT Authorized Dealer.

Dan S.,San Francisco, CA

 

5/7/14 

"After doing a lot of research & comparing system & cost we know we picked the correct company."

We just had Daniel install alarm system in our home. He was on time, very polite knowledgeable & installation went very smooth. After doing a lot of research & comparing system & cost we know we picked the correct company. Angel the sales rep. is also very pleasant, knowledgeable and answered all are questions & concerns. We will recommend company to friends.

Bella Sophia W.,Thousand Oaks, CA

 

5/7/14 

"Great ADT pulse system, got me a great deal!!"

My wife wanted a security system for our new house. Initially I was reluctant bc I've always had big dogs protecting my home. Anyway Ana B. was great. She helped me get a great ADT pulse system. I even got automation so I can unlock doors if I get locked out w my iPhone and even set the temperature. I got carried away and included video surveillance and sensors for the windows and motion and glass sensors as well. She was able to work with me and got me a great deal!!  I will definitely call her for more upgrades!!

Romeo M.,Van Nuys, CA (New Homeowner North Hills,CA) 

 

5/7/14 

"California Security Pro did a great job for us!"

California Security pro did a great job for us! Kyle Madison was prompt, informative, and took great care of us. We even referred our neighbor. He got a system the very next day. We would highly recommend both Kyle and California Security Pro for your home alarm needs.

Margarite A.,San Ramon, CA (Homeowner Livermore,CA)

5/5/14 

"We feel much more secure thanks to CA Security Pro."

Greg came out to provide a quote.  Set up installation 2 days later and we were up and running with a new security system.  Installer Jesse was great!  He really wanted to make sure everything was set up before he left.  Despite being here till 10:30 PM on Wednesday, It felt good knowing that he wanted to finish the job as much as I did. We feel much more secure thanks to CA Security Pro.  Glad I made the phone call and and they made the process seamless and easy.  
Highly recommended!

Jason P.,San Francisco, CA

5/2/14 

"We got it all!"

So excited about our new system!!! We got it all! Thermostat, Cameras, window sensors, etc. And all are programmable by our iPhones!! Call Ana!! She was very helpful!!! Daniel, our tech was great. Both were very knowledgeable and no hard sales pitch!! We definitely recommend ADT!!!

Julia M.,Los Angeles, CA (New Homeowner North Hills,CA)

5/2/14 

"I can sincerely say that my family and I sleep better at night."

Brandon Tomas did an excellent job explaining the different services, managing our expectations and helping us decide on a plan. I was hesitant to purchase a security system, but I can sincerely say that my family and I sleep better at night.

D S.,Oakland, CA

 

5/2/14 

"Amazing team, would definitely recommend."

Brandon and Carl are an amazing team. They were punctual and great communication skill. From start to finished . I would definitely recommend Brandon to any family and friends.

Bruce C.,Oakland, CA

5/2/14 

"I would prefer every one to go for California Security Pro - ADT Authorized Dealer."

I would prefer every one to go for California Security Pro - ADT Authorized Dealer . They are friendly, reliable and the best.

Rajasekhar G.Santa Clara, CA (New Homeowner Union City,CA)

 

4/30/14 

"Good price and great customer service, you cant put a price on safety."

Thank you to Joe for being such a great guy and setting up my family with a great deal on a great security system. i would recommend anyone/everyone to get a ADT security system, good price and great customer service, you cant put a price on safety.

Delia H.,Antioch, CA (New Homeowner Brentwood,CA)

 

4/30/14 

"Economically efficient plan that gave us the best level of service."

As a first time homeowner with a brand new baby, safety is paramount. The numerous reviews on Yelp detailing Brandon Tomas' level of service convinced me to call ADT for an appointment. I am so happy I did. Brandon came to our house on time, dressed in the ADT uniform, and was very friendly and professional. He patiently listened to all my concerns and questions. He walked us through our house and detailed how we could best secure our home. I was concerned about cost, but Brandon helped me to find the most economically efficient plan that gave us the best level of service to fit my family's needs. On the day of install, Micah arrived on time and installed everything in a quick, efficient manner. Our install took less than an hour. When he left I left very confident about arming and disarming my new system. After my install, Brandon called to make sure I was happy and confident with the system. I've had a few questions since the install and Brandon has answered me with in minutes of my texts.Brandon and his team are the best in the business. In fact, I recommended ADT to my parents and they had their alarm installed this weekend.

Erica J.,Oakland, CA

4/29/14 

"Professional and very helpful."

Brandon is very responsible, efficient and attentive. I had him installed security alarm systems in all my properties and he would always do a good job. The technician would come out in two days and do the installation and also follow up on whether the system is working or not. He is professional and very helpful. I would recommend him for anyone who needs a security alarm system installed.

Jane L.,San Lorenzo, CA (New Homeowner Oakland,CA)

4/29/14 

"The good reviews are true,was a pleasure to deal with Ron and California Security Pro."

Getting a security system can be a serious matter and it is a relief if you can find a service provider who professional, skilled, honest and friendly.  I needed a system installed and I searched Yelp for reviews. I found California Security Pro and good reviews for Ron. The good reviews are true. Ron delivers great service. He arrived on time and was efficient and thorough. He's been in the business for years and has done installs in both southern and northern California. It was a pleasure to deal with Ron and California Security Pro. They did exactly what was discussed in a timely fashion. System is solid and we're pleased.  Thanks Ron and California Security Pro

Walter L.,Malibu, CA (New Homeowner West Lake Village,CA)

4/28/14 

"Everything was set up perfectly and as expected."

Ron was great and worked fast and was a pleasure. He really knew his stuff and answered all of our questions. Everything was set up perfectly and as expected.

Tony Q.,Camarillo, CA, (New Homeowner Simi Valley,CA)

 

4/27/14 

"Fair prices."

This company is the real deal!!  I almost got taken on a very bad, expensive ride from another "authorized ADT dealer".  Luckily I called this company, based on the excellent reviews, and was so relieved to be in good hands. Leo S. was absolutely excellent in his recommendations, his warm personality, and his ability to get me fair prices.  We now feel safe and well taken care of with this CA Security Pro!

Julie L.,San Carlos, CA

 

4/23/14 

"This is an amazing system."

I recently purchased my first house in San Leandro and Leo Sabado drove up a couple weeks after moving in on a Sunday afternoon. He introduced himself and what CSP had to offer as an ADT dealer. Since we had family over we asked if he could come back the next day as we really hadn't put much thought in to getting a system. He came back the next day in which we let him know that we still didn't get a chance to talk about it but would and get back to him first thing the next morning which would be Wednesday. In turn we deciding to make the decision to see his presentation and get a system installed. He addressed every question we had in regards to the system and costs as well as any concerns. This is an amazing system and so much more advanced and easy to use than the one I grew up with. Thursday evening Leo went above and beyond not only coming over on his birthday but also ordering us pizza from one of his favorite spots since we are new to the area but getting us scheduled for our install that very Saturday. He made it clear that we could call him for anything no matter how silly the question or if we had any problems. Saturday rolled around our install guy was great! He helped me in making the decision for the best place for us to put our panel as well as our fire alarm.  He made sure that everything was where we liked it and went through the whole routine of setting up the system not only for the house but online as well and getting our account website all set up.  He was done in just a few hours and I was able to move on with my normal weekend routine... which happened to be finishing painting.   This team was amazing  and I have since recommended Leo and CSP to my closest friends who after seeing our system didn't hesitate to give Leo a call to set up a meeting. I have since only had to call Leo for a question and he was prompt in answering as well as stopping by to assess my issue.  What great customer service!!!  Thank you to Leo and the whole CSP Team!

Emily M.,San Leandro, CA

4/22/14 

"Superior customer service."

My family and I just purchased a new home and we were not very familiar with home security systems.Lance Quevillon came to our home took the time to review our house, listened to our family needs, and educated us on the ADT systems that best fit those needs. After speaking with Lance we were feeling very confident in our selection. Our installer, Pat Amatrone, was on time, professional, and did an outstanding job installing our system. Pat took the time to insure everyone understood the system before leaving the house. The service did not stop there, Lance followed up post installation to ensure we were completely satisfied which was, to me, above and beyond exceptional customer service. If you are in the market for a security system and want someone who will explain the system to you and deliver on superior customer service, look no further.

Ra P.,Alamo, CA

 

4/21/14 

"Very professional."

Bill Wood made a cold call to my house just as I had decided to leave the alarm company I had had the last three years.  Bill Wood was very professional and the installer did a very good job getting the connection started and he was very clear about teaching me the new system.

Maren N.,Napa, CA

 

4/21/14 

"Peace of mind knowing that we are protected."

Joe Abeyta was thorough from start to finish. Actually, he went above and beyond. He took the time to explain the different products and elements that coincided with the alarm system. Once installation was complete, Joe took the time to come to our home and ensure that everything was installed properly and also to ensure that we were aware of how to use all the equipment we had installed. This was not something that Joe had to do, but he did. This demonstrates  the length he is willing to go to ensure his customers are satisfied. Rene completed our installation and he too was awesome. He arrived within the scheduled time frame, and was very professional throughout the entire process. He explained what he was going to do and made sure that we knew how to use all the equipment properly. Additionally, he also gave us suggestions based on his professional experience. The entire process with ADT was hassle free and my husband and I definitely have peace of mind knowing that we are protected.

Maria M,Danville, CA (New Homeowner Pittsburg,CA)

 

4/17/14 

"Great company with great employees!"

Great service from the very beginning. Grant (salesman) was very accommodating to my schedule to go over the current offers. He continued to follow up days after to be sure that everything went as planned.Ron (installer) was also great. Very informative and helpful when it came to explaining the new equipment. Great company with great employees!

Abigail D.San Fernando, CA( New Homeowner Granada Hills,CA)

4/17/14 

"I am extremely satisfied, and would recommend." 

I am extremely satisfied with the installation of my new ADT system.  The salesman, Bill Wood, and the installer, Carl have been very helpful.  After the experience of someone breaking into your house, I now feel safe. Bill & Carl both left personal phone numbers in case I have any problems. I am completely satisfied and would recommend ADT highly.
Sara M

Sara M.,Napa, CA

4/17/14 

"You can count on CSP, to deliver this experience without fail."

I have used CSP for both my residence and business security system installations.  Bill Wood managed both installations and he is extremely professional, honest and efficient.  Micah performed the installation at our business and his expertise, honesty and professionalism are unprecedented.  Bill and Micah walked us through the entire process from purchase to installation to activation and did so with the utmost care and patience to insure our satisfaction. I highly recommend CSP (Bill and Micah especially) to anyone seeking to install a top rated security system in their home and or business.  
It is a rare find these days to work with contractors that you can trust and when the project is complete, you actually get what was committed to.  You can count on CSP and Bill Wood to deliver this experience without fail.   Thank you CSP, Bill and Micah!!

Matthew K.,San Mateo, CA(New Business owner San Francisco,CA)

 

4/16/14 

"I highly recommend this company, safety first!"

I just had the ADT security installed and now I can sleep soundly and have peace of mind. My sales rep Michael was great! He never pressured me with any upgrades, instead he explained the different options that were available to me and listened to all my questions and concerns. Ron came to install the system the very next day. He provided great service and was extremely patient showing us how to use the system. I highly recommend this company.  Safety first!

Lisa N.,Los Angeles, CA

 

4/16/14 

"Very professional and courteous."

Went with California Security Pro based on the raving reviews here. Excellent experience so far. Installer is very professional and courteous. We especially would like to mention the sales manager Fish. Absolutely no pressure sales approach. He understood our small business needs right away based on his past business experience. He didn't try to over sell anything that we don't need  just  to earn more commission. He even gave us some free business advice's that we desperately need. 
Way to go!

Dan L.,South San Francisco, CA

4/15/14 

"Extremely Happy."

Ryan A. is a true professional. He helped us select a plan that worked for our family. Larry, the installer, was quick and informative. We are extremely happy with the whole process from beginning to end!

Rene M.,Tracy, CA

 

 

4/10/14 

"Highly recommend all around!"

We had the security system installed for our juice company in the mission and were very pleased with the level of service and support from the front end sales representative to the installation tech. The system is easy to use in the shop, from our iphone and the handheld remote for quick access. Highly recommend all around! Thank you Fish and Micah

Cel H.,San Francisco, CA

 

4/10/14 

"Fast uncomplicated install, and efficient." 

Very good experience with our sales representative Rocky and installer Micah. Both were very responsive and knowledgeable. Fast uncomplicated install, and efficient follow-up with Rocky and ADT afterwards.

Ursula B.,Portola Valley, CA

4/09/14 

"Purchase the ADT Pulse system,simply amazed at how seamlessly the whole process went." 

I don't usually take the time to review companies on Yelp, but I just had to spread the word about Joseph A  of California Security Pros!  From start to finish, Joseph answered all of my questions and even followed up with me after the installation had taken place.  I chose to purchase the ADT Pulse system including outside cameras and was simply amazed at how seamlessly the whole process went. Joe-- not only did you save me a great deal of money and time, going above and beyond the competition, but you've now made me feel more comfortable and safe in my new home.  Thank you so much!!   I would highly recommend this company as well as Joseph for the their excellent customer service.

Ashley U.,Livermore, CA

 

4/8/14 

"Such a peace of mind."

Just got a new system in my home....I am very happy with the representative, Jonathan...  He explained all the pros of having a system, then after installed..by Jeremy, who also did a great job, came back and showed me how to bring up my house on the computer, or phone to check my system.. I am very pleased with the service and I feel so much more protected...such a peace of mind.

Patricia Lucero

Patricia L.,Woodland, CA

 

4/8/14 

"Job well done!"

I called CA Security Pro after reading the excellent reviews on Yelp.  Fish came to our home and made some recommendations.  He was very knowledgeable, polite and easy to work with.  He quickly set up the installation appointment within a couple days.  Patrick came out (as well as Fish) to do the install.  He was very professional and courteous.  Patrick even left his cell no in the event that I had any additional questions. Thank you Fish and Patrick for a job well done!

J B.,Redwood City, CA

"No issues at all and we highly recommend!"

We had our consultation by Rocky and Mike. Very professional and explained step by step details that were easy to understand. The application process was short and smooth transitioning from explaining the install process and answering questions. Micah installed ADT at our home in april 2014. The install was professional, quick and clean. Wiring was hidden and holes were very small and plugged to perfection. He then explained each button on the panel and gave me a short demo. No issues at all and we highly recommend! Fantastic

sean z.,Wendel, CA (New Homeowner San Jose, CA)

 

4/6/14 

"Set me up with a great package."

Joe Abeyta welcomed me to the neighborhood shortly after we moved in and set me up with a great package through ADT. I was not too impressed with my Comcast home security system that I was going to transfer but decided ADT was a better service. I was able to schedule the install the day after I signed up which was great. The installer did a great job and was very professional. I recommend anyone in the Pittsburg and Antioch area to work with Joe and his team.

derrick m.Concord, CA (New Homeowner Pittsburg,CA)

4/5/14 

"Professional and courteous, great service."

Thank you for the great service.  My sales rep, Jim Stanley was professional and courteous.  His law enforcement background helped make me feel more comfortable with my decision to protect my family.Micah Robertson, was very knowledgeable and helpful with the installation process.

HT T.,San Jose, CA

 

4/5/14 

"It was an easy process to set up."

This company was referred by my brother.  It was an easy process to set up.  Ryan A. was very professional and friendly.  I will definitely recommend this company to friends and family.

El L.,Benicia, CA (New Homeowner Vallejo,CA)

4/5/14 

"I wish all companies were as professional as California Security Pro."

A really great experience. Grant was so good to us and he gave us his personal mobile number in case we ever have any questions in the future. I wish all companies were as professional as California Security Pro.

Charlotte R.,Simi Valley, CA

 

 

4/1/14 

"Great experience."

Had a great experience dealing with Ryan. Very professional and he educates you about why having a home security is important. I already referred Ryan to a few friends.

Drew L.,Rocklin, CA

 

3/30/14 

"Good service!"

We just had our alarm system installed by Ron Loetz Jr. The service provided by Ron was great. He is very knowledgeable, nice and fast.  He is very patience showing us how the system work and offer us to call him anytime for questions.  Highly recommended Ron!  I would refer him to anyone who want to have good service !

Tiffy C.,Arcadia, CA, (New Homeowner Altadena, CA)

3/27/14 

"Good deal, will recommend."

Got a good deal on our new alarm system. Great sales rep Bjorn Haro helped us set up our system will recommend :)

Zaria A.,Stockton, CA

 

3/27/14 

"On time, professional, and friendly."

After getting several quotes from other companies, we settled on ADT. Fish thoroughly explained the service and was flexible in setting up a time to meet. When it came to actually getting our system installed, Micah was on time, professional, and friendly. Highly recommended!

Leigh L.,San Jose, CA, (New Business Owner San Francisco,CA)

3/26/14 

"I would like to say big thanks to you."

Ryan, I would like to say big thanks to you.  You are excellence to help your customer. When you received a call from me, you explained how ADT work to protect for my home. You came to my house and gave me the trust to compare with others company in the market.  It was worries free to speak with you about the home security protection. With your skills and the way you worked, as you presented, are excellence customer services. It has confirmed my trust and more confidence to introduce your company ADT to all of my friends/relatives.  I am more than happy to contract with ADT for my property.I am very pleased with your performances. Your company should proud of your worked.  You were able to leave me with best feeling to resolve what I needed.  Very helpful and friendly! Jeremy L. is professional technician. He perform excellence job to install the systems. He have big knowledge on his job and very organized.  He took time making sure things to be done correctly as well as answer any questions from customers. 

A big thanks to both of them.

Minh N.,Rancho Cordova, CA

 

3/25/14 

"Great price on my new home security system!"

Joe Abeyta came by and gave me a great price on my new home security system! Couldn't be more happy with the experience. Excellent customer service, he was extremely knowledgeable and able to answer all my questions. I ended up going with the Pulse package with cameras and the remote door lock. The ADT app is super cool too since I can watch the cameras live from my phone. The installer(Larry) did an amazing job setting up the cameras and wiring it so that there were no wires visible running down my wall. Overall I couldn't be more happy with the service.

April G.,Pleasanton, CA (New Homeowner Pittsburg,CA)

 

3/24/14 

"Highly recommended, great experience purchasing a security system."

My fiance and I had a great experience purchasing a security system with Brandon at ADT for our new home in Montclaire!  After expressing interest in a system, Brandon came to our home and went though all the details with us, answering all our questions and scheduling a installment date.  They were flexible when I had to reschedule the instillation and came the next day.  Then, to our surprise, Brandon stopped by the first work day after instillation to make sure everything went well and answer any of our questions about how it was working. Highly recommended.

Lindsey P.,Oakland, CA

 

3/24/14 

"I called California Security Pro. service has been great." 

We needed a centrally monitored burglar and fire alarm system to satisfy our insurance company. After getting a couple of bids, I called California Security Pro. The price was better than the other bids and the service has been great. The people who came to sign us up and to install the system were friendly and knowledgeable.

Debbie W.,San Francisco, CA

 

 

3/24/14 

"Professional team, very highly recommended."

Great service, professional team.. Very highly recommended...Thank you Steven Smith for the great service that you have offered us.

Issam F.,Lincoln, CA

3/22/14 

"Installation happened smoothly."

Just moved into a house on Scotia Ave, I needed a security system, and just as I was mulling over which provider to go with, Brandon came over, introduced me to ADT, answered all my questions, explained patiently, went over all the details. Installation happened smoothly. I went with ADT because of Brandon. Couldn't ask for better. He's a consummate professional. Highly recommended.

Sam L.,San Francisco, CA

3/22/14 

"Appreciate keeping the business local, love my system, install was simple."

Dorelle Kemp was professional and wonderful!  Love my system, install was simple.  She has amazing follow through and follow through!  Highly recommend her and appreciate keeping the business local!

Natalie P.,Danville, CA

3/21/14 

" Would recommend without reserve."

Bill Wood did a very professional job configuring our ADT system, fast and pleasant all along. Must remark the fact that he didn't try to oversell us any equipment or services that were no really necessary for our case. The installation team was excellent: came in time and completed the setting pretty fast. We had previous experience with security systems and can say that this was a first rate job, and that the ADT service is very well conceived and operated. Would recommend without reserve.

Daniel V.Sonoma, CA

 

3/19/14 

"This is where everyone should turn to for home security,I had a great experience dealing with ca security pro."

I had a great experience dealing with ca security pro for my home security system. Grant Fecher was professional and SO helpful throughout the whole process and even came back early the next morning just to help me with getting my account straightened out. The previous company I had dealt with before ca security pro was rude and obnoxious and tried to make me give them my social security number over the phone when I was in a busy store. Not only did ca security pro give me a better deal, but ca security pro was so nice, helpful, and professional that I cancelled my already scheduled installation with the other company and did business with ca security pro. This is where every one should turn to for home security.

Pamela R.,Moorpark, CA (New Homeowner Simi Valley, CA)

 

3/19/14 

"Ryan was 5 star in his presentation. It was genuine and no hassle."

I scheduled two alarm appointments on the same day to get quotes and educate myself on their services. Ryan was exceptional in his explanation of ADT services. The other guy was in and out in less than three minutes. Ryan was 5 star in his presentation. It was genuine and no hassle. Thanks again.

Operation O.,La Habra, CA, (New Homeowner Tracy, CA)

3/13/14 

"I love being able to control the system through the app on my phone!"

I would like to thank Christopher T for offering us our new adt system. He was very professional and the system works great! I love being able to control the system through the app on my phone! I definitely recommend getting this system and going through Christopher T!

Nick R.,Stockton, CA

3/13/14 

" No detail is too small."

Bill's great. He's personable & a wonderful representative of the ADT service. No detail is too small.

Jennifer M.,Sonoma, CA

 

3/12/14 

"Everything is working well all in all very satisfied."

Recently signed up for ADT , Jason came to us spent time giving us info he was very polite and informative.  We signed up for service the install was very professional all questions patiently answered. Jason followed up to make sure we were satisfied and asked us to not hesitate  to call him with any questions now or future.  Everything is working well all in all very satisfied.

L V.,Walnut Creek, CA

 

3/11/14 

"They schedule around you."

I spent ages figuring out whether or not to go with a service (ADT, Bay, Comcast) or just buying and implementing my own equipment. Regardless, I wanted rock solid, reliable, cutting edge hardware and most of the stuff off the shelf didn't do it for me. ADT and Bay use Honeywell which is very reliable.  In the end, I ended up going with ADT and CSP via the positive reviews for Brandon and also because I really like the ADT Pulse app for my Iphone/web browser to turn on/ff alarm and check my motion activated porch cam. It was anything BUT your typical cable / phone / service call process. They schedule around you. Brandon is awesome. Didn't sell me anything I didn't need and it's comforting to have someone other than 1-800 ADT to help in the event issues arise.  I've been up and running for a month now. My address is also gimmicky and is sometimes considered Piedmont even though it's Oakland. Brandon also paid my $25 Oakland Police registration after it became apparent that it was needed (not needed in Piedmont). Can't say enough good things about Brandon.  Whatever they're paying him, it's probably not enough.  As far as the service, so far so good.

Danny T.,San Francisco, CA (New Homeowner Oakland, CA)

3/11/14 

"It is rare today to have such good customer service."

Don't screw around with any other alarm company.  Call Larry Maerina, he will visit you, design the optimal system so you never overpay, work with Micah who will do an excellent efficient installation and both of these guys will only be a cellphone call away if you need them.  It is rare today to have such good customer service. I did not know Larry or Micah before contacting their company, but now I do and recommend both of them very highly.

Jeff S.,Kentfield, CA (New Homeowner Greenbrae, CA)

3/11/14 

"We love our new system so much we ordered another one for our other property!"

We just had our alarm installed here in San Ramon due to the neighborhood break-ins. Cal Security Pro was awesome. Kyle, the sales rep, came that day and explained all the features, benefits and different ways we could install an alarm system. He even showed me a couple of things to do to make my home safer (without any costs from him) which I thought was very helpful. He was even there when we decided we needed more equipment (fobs) and made it happen. Kyle is always available & the installer Patrick was quick, clean and efficient. He also provided wonderful ideas and was very easy to work with.  He arrived in his uniform and walked me through the system.  We love our new system so much we ordered another one for our other property!

Kimberly N.,San Ramon, CA

3/10/14 

"Peace of mind."

Having the peace of mind and security while u are at home or away is expected of any alarm system. However I did not expect such great customer service when Joffre Bolda rang our door bell. He was knowledgeable and friendly and made choosing California Security Pro so easy. Along with Joffre and Jesse our technician, the set up was flawless. Jesse even made suggestions that made the location of the sytem so much more pleasing than what i would've have done and regretted! This might seem like a small deal but this is my first home and my first time decorating the home of my dreams... so Jesse's input really save me in terms of not having to decorate around that HUGE security pad! Both were so patient and answered any questions i had and gave me their numbers to contact in-case I had any trouble along the way. Overall, it was a great kick start working with professionals that provided us with our first great experience in our new home and now with a great alarm system, we can relax and begin to make more wonderful experiences and memories here. Thank you!

Huong N.,Concord, CA

 

 

3/10/14 

" We feel a lot comfortable about the safety of our family."

I had a man come to my house and give me and my husband a very outrageous price on service we refused three days later a adt man knocked at are door Bjorn haro he was a Angel in disguise he was so nice and knowledgeable and respectful and gave us a deal we couldn't say no too thanks to him we are now customers and we feel a lot comfortable about the safety of our family.

Danny M.,Stockton, CA

3/10/14 

"I highly recommend Brandon and Rene."

Brandon knocked on our door a few days after we moved in. We had boxes all over and we were exhausted. After he introduced himself, I said that we wanted to hear about ADT and we were planning on getting a security system, but that we were just too exhausted to make any decisions that day. He graciously said he would stop by another day. I truly appreciated his understanding and that he did not push us to listen that day. When he came several days later I was rested and ready to her about ADT. 
Brandon gave a clear overview of the ADT system, then listened attentively to our needs, and then explained our options. He was very clear about the cost as well which I appreciated. He was always very professional but also friendly. I felt that he really cared that we would get the setup configuration that would meet our particular needs. When Brandon and Rene came to set the system up they were very considerate of my home, wearing foot covers to protect the floor. They set the system up efficiently and to meet our needs. When we changed our minds a few days later about whether to have a voice or sound, they graciously returned. I just had a question recently and called Brandon. He was prompt in calling back and helpful with his response. I highly recommend Brandon and Rene.

Helynna B.,Oakland, CA

 

3/7/14 

"We are glad we went with California security pro. No regrets!"

After talking to a few home alarm companies we decided to go with Ryan at California security pro. He was very thorough and even gave us a call after the install to see if everything went okay. We are glad we went with California security pro. No regrets! Highly recommend them.

Maylyn T.,Elk Grove, CA

3/5/14 

"We would give Bill Wood, area representative, and Jeremy, installation, 6 stars if it were available!"

We would give Bill Wood, area representative, and Jeremy, installation, 6 stars if it were available! California Security Pro is just wonderful, and Bill is totally trustworthy, honest, and truly treats you like one of his family members.  Jeremy did an awesome job of installing everything perfectly. Our daughter and son-in-law, an attorney, used California Security Pro first, and recommended them to us because they were so pleased with their system. Their company offers so much more than most, and I have complete confidence in them.  Thank you for taking care of our needs with such professionalism and loving kindness.

Patty B.,Fairfield, CA

 

 

3/5/14 

"I highly recommend California Security Pro for your ADT needs."

When we purchased our home in Pleasant Hill, it was pre-wired for ADT service. I was planning to call them to set it up when Joffre Bolda stopped by.  He was polite, professional and never pressured me or tried to up-sell services. I knew that I wanted to add some sensors to the existing system, so Joffre arranged to have an installer come by the next day. The installer was also very professional - even wore shoe covers the entire time.  He installed the additional sensors and walked me through the system. I highly recommend California Security Pro for your ADT needs.

Greyson M. Oakland, CA, (New Homeowner Pleasant Hill,CA)

 

3/5/14 

"The process was seamless."

Maria come to our new home to welcome to the neighborhood and offer to help us to protect our home with ADT services. we have that in our new home to do list. We found Maria  to be informative and a true professional, we never felt pressured during our consultation to make a decision... Maria presented us with our options and offered helpful advise, not your typical salesman/women. She inspected the old system left by the previous home owner and recommended to get a complete new alarm system, she honor  the current equipment for the Small cost of the installation.The process was seamless and the installation was a just as simple.  
Thanks Maria!

Rey S.,San Jose, CA

3/5/14 

"We are very happy."

Bill Wood did a great job explaining the security system to us and making us feel comfortable with it. We were happy to know he is available to answer any questions we may have later on. Rene also did the installation quickly and efficiently. We are very happy to be dealing with Bill and ADT! Donna W.

Donna W.,Napa, CA

3/3/14 

"Couldn't be more satisfied."

We just got our house inspected and evaluated for a security system by Jarrett from California Security Pro - ADT.  Jarrett pointed out things we needed but also let us know things that we probably didn't need to save us money. Jarrett was informative and very honest and gave us tips on things we could do ourselves to secure our house better like the release rope on the garage door so crooks couldn't get in that way. We couldn't be more satisfied with Jarrett and the company with all the new technology 
they have available.

Michael U.,San Jose, CA

3/2/14 

"Since installation everything has worked great and is easy to use."

Recently decided to install a security system. After  doing research we met with Bjorn at California Security Pro and he was very knowledgeable and very professional. He took  time to make sure we understood what we were getting and what to expect. Our installer was Jeremy and just like Bjorn he was experienced and professional. He treated our house with respect and worked meticulously to make sure our system was properly installed. He took time to review the features and made sure we could work everything before he left. Since installation everything has worked great and is easy to use. We highly recommend California Security Pro and if you have a choice ask for Bjorn and Jeremy.

Zach V.,Elk Grove, CA

3/2/14 

"Lance Q. with California Security Pro was great."

Lance Q. with California Security Pro was great. He explained all the features of an ADT security system. He showed us the best possible way to configure a system for our home. Lance made the process easy. I recommend Lance for all  of your security needs.

William B.,Santa Rosa, CA

3/1/14 

"I am very comfortable and feel secure with the system in place."

Andrew (Andy) Hale is the customer service rep you want! During the circumstances of my grandfather passing and the need to secure our home, he provided outstanding listening skills, ease of relating the products and services available, outstanding pricing compared to other systems I looked at, and sincere compassion for the need to secure our home.  I have been in business for many years and Andy is a gentleman I would take on board any day.  CSP is very fortunate to have them in their ranks. Andy coordinated the installation and addressed additional requirements on the fly without any hassle or concern for me.  When issues developed with the installer, Andy was very quick to find me another installer who was brilliant to work with. When having your system installed, ASK FOR MICAH! He is great and listens extremely well and provides valuable solutions to problems.If you are having a system installed, Andy is definitely the one you want to handle your account. Now, the system.  Great in all regards including the customer service from the call centers.  ADT is the only way to go really.  Look at numerous other systems that ranged from requirements for phone land lines, internet access, you name it.  I am very comfortable and feel secure with the system in place.  I can even monitor it world wide from my ipad or phone.  Great!
Dr. K. W. Marin County/Memphis TN

Kurt W.,Memphis, TN (New Homeowner Greenbrae,CA)

2/27/14 

"Gave me a great deal and service,I highly recommend him to anybody!"

Jonathan Ritchie gave me a great deal and service..I highly recommend him to anybody! Jesse did the install and did a great job teaching us how to use the system..they're both professional and awesome.

Franc F.,Vacaville, CA

 

2/26/14 

"Now we have the latest and greatest."

We have been delighted with the service we received from Bill Wood who helped us get our alarm system set up. Our old alarm system was old and not working. Now we have the latest and greatest. The installer, Pat, did a great job too. I like that Bill is available anytime if we have issues.  We are in good hands and I recommend Bill and this ADT alarm system.

Barbara M.,Napa, CA

2/25/14 

"Gave me the best deal, set up the system the next day!"

Bill Wood is hands down the best security guy in the game. I dealt with a few companies before ADT and they were a nightmare. Bill from ADT is a godsend. He gave me the best deal out there and showed me how to use the whole system. Not only did he go above and beyond, the company was able to set up the system the next day! I cant say enough about this company, if you are in Napa, choose Bill at ADT.

Cal E.,Napa, CA

2/24/14 

"They acted quickly and got us set up ASAP."

My wife and I recently bought a house that needed renovation. Unfortunately some neighborhood kids and 200 of their best friends knew this and decided to throw a party in our vacant house, causing a fair amount of damage. I don't know how it happened, but California Security Pro left a note for me at the house the next day and I called them. My main concern was getting the house secured so this wouldn't happen again during construction.  They acted quickly and got us set up ASAP. The rep also gave me about 100 security stickers to paste on every window and door to let the little miscreants know we had a security system installed. The company was very helpful and accommodating in a tough time for us.

Darren B.,Berkeley, CA

2/23/14 

"Helped us have some peace of mind."

My boyfriend Brandon and I recently just bought a house, and Bill Wood helped us have some peace of mind. He gave us some deals in installations fees, and helped us figure out what we wanted for our house and not just trying to sell us the best of the best. We started off basic with the hopes of moving it to a new larger house with advance systems you can upgrade to. Bill was awesome and recommend him to anyone! Was installed exactly when scheduled, and the tech was very helpful on the training. Can't go wrong here if you are looking for a security system with impeccable service.

Stacy D.,Napa, CA

2/23/14 

"Excellent sales service and installation."

Bill Wood provide excellent sales service and installation was done on schedule & time, system is working as promoted.

Brett R.,Napa, CA

2/23/14 

"Friendly and helpful."

I just had an ADT security system installed in my brand new home by California Security Pro. Technician Daniel came on time and prepared with all needed equipment, and was flexible as we adjusted the system plan on the fly for the best protection with minimal equipment. He explained all functionality and operation of the system to me, answered my questions, left no debris behind, and was friendly and helpful. So far so good!

Meredith P.,Fullerton, CA (New Homeowner La Habra,CA)

2/22/14 

"LOVE the technology and efficiency of our new security system."

Ask for Paul D if you want a security consultant who is professional, thorough and knowledgeable. I had no idea there were so many ways we had unwittingly set our selves up to be victimized.Paul gave me a lot of great useful information about how to safeguard our home and didn't try to oversell. LOVE the technology and efficiency of our new security system. The remote access always works and the cameras help us monitor the delivery of packages. For installation ask for Hector - he's articulate, fast and meticulous. I have pets and small children so it is critical that nails, wires and debris are not left behind. He was extremely patient and thoughtful when explaining the system.  What a nice change from past experiences with contractors.

Julie D.,Novato, CA

2/21/14 

"Totally satisfied."

This review is way overdue! We had our ADT system installed last August and have been totally satisfied with the equipment, our service rep, the installers, and any interactions with the "command center." Before contacting CA Security Pro, I read threw all the Yelp reviews and decided this was the dealer I wanted to work with. Our service rep, Joffre Bolda, was professional at all times and we never felt he tried to "up sell" to us. He returned any phone call messages promptly and I always felt he was trying his best. I was even more satisfied with my dealing with CA Security Pro when I discovered that my girlfriend who had the same ADT system installed with same number of contacts, during the same month of my installation paid exactly DOUBLE the price! She bought her system thru the national ADT contact. After she found out how ripped off she was, she called national ADT to complain and was told there was no price adjustment available. Caveat emptor!

Jo B.,Hayward, CA

2/21/14 

"Couldn't have been more pleased with the whole process."

I recently decided to get an ADT alarm system installed in our house after a couple recent scares. We couldn't have been more pleased with the whole process. Jarrett McAllister came out and explained everything thoroughly as well as the benefits it entailed. He never tried to up sell anything that we didn't need and I felt he was truly looking out for our best interest. I would highly recommend Jarrett to anyone thinking of getting an alarm system!

Sarah M.,Loomis, CA

2/19/14 

"I would recommend California Security Pro for your home security needs."

I called to have ADT come out and give me a quote for a home security system.  Ryan Abolas showed up on time and spent the time to walk me through different home security options.  Ryan worked with us to get the right security system for our needs and budget.  The installation occurred the next day and went just as smooth as the first meeting.  I would recommend California Security Pro for your home security needs.

Jeff B.,Galt, CA

2/18/14 

"Did an excellent job."

Joffre Bolda did an excellent job explaining the various plans and found one suitable for my needs.

Amy M.,Concord, CA

 

2/18/14 

"Wonderful customer service."

This review is a little overdue, but I wanted to note that we were really happy with the assistance we received from Paul. He was very knowledgeable and informed us of different options tailored to our needs. He made suggestions and gave us information without ever making us feel pressured. We really like the simple-to-use but especially secure systems offered by this company, and the wonderful customer service we've received up to this point is very encouraging. A company is no better than the people running it, and from what we've seen so far, they have some great people working for them!

Amy P.,Concord, CA, (New Homeowner Orinda, CA)

2/18/14 

"Not pushy and we felt very comfortable."

Our home was burglarized on Friday, Valentine's day. Coincidentally, Ryan Abalos was at our neighbors' house when I went there for help.  After the police dept left, Ryan came to our door and the first thing he said to me was, "Are you all right?" We invited him in to find out more about ADT because we interrupted the burglars and were afraid they would return.  Ryan was not pushy and we felt very comfortable speaking with him. Our installer was Larry, who took time to fully explain the installation process and the installed system to us. We would recommend ADT highly. The system is very user friendly.

Ann G.,Tracy, CA

2/17/14 

"Satisfied with the equipment and the price."

We are new home owners and Ryan Abalos helped us a lot. He showed us how the security system works and differences between the prices. We are satisfied with the equipment and the price. If we could give more stars to Ryan, then we would have give him million stars:)) thanks for helping us Ryan. I will recommend Ryan Abalos to everyone who is getting there alarm system set- up:))

Ankurit D.,Tracy, CA

2/16/14 

"Had a really great experience."

ADT is the best! I had a really great experience first with the rep, Kevin M., who did an excellent job explaining all the different components of the system and breaking down the many options available to me. Then Larry M. came through to install the system up in my home. He was courteous and thorough, and really helped to set my mind at ease.  Thank you ADT!!

Candace M.,Stockton, CA

2/15/14 

"We are 100% satisfied with California Security Pro."

The past few months our neighborhood, and surrounding neighborhoods have been experiencing a rash of home invasions; front doors are kicked in and robbers are assaulting families at gunpoint-this brazen behavior made me really nervous.I reached out to my neighbor (who recently had their alarm go off accidentally), he said I've got ADT and I have been pleased... We  immediately  Yelped, found California Security Pro., read Brandon's glowing reviews and  I was able to get an appointment the same day and set up an install within the week! The glowing reviews for Brandon Tomas and  California Security Pro were TRUE. Throughout the process Brandon was extremely patient with my numerous questions  of "Why and Why Not's"  I had already prepared a list of things before he arrived. He was knowledgeable, and gave me a customized  system that worked with our families lifestyle/traffic pattern,  and on top of that he worked within my budget.  On the day of install, Jesse arrived and was extremely helpful, he arrived on time and did not make me feel rushed with my questions throughout the process.  Jesse went beyond by offering additional suggestions  for use/operation of products; i.e. camera, exterior alarm, position/locations for optimum value. He left me his direct number "just in case"!  Several days later Brandon came by after our install as he had promised to follow up with us, we added an additional keypad at the front door, for convenience. We are 100% satisfied with California Security Pro, from start to finish Brandon and Jesse exceeded our expectations,  in a day when Customer Service usually means a call overseas. I  have already recommended Brandon to neighbors on "nextdoor.com" and several clients. We definitely feel safer, Monday night was our first night with the ARMED STAY!
Valerie

Val P.,Oakland, CA

2/15/14 

"Very very happy with the service we got and I highly recommend this company!"

With high increase in burglaries in our neighborhood, we decided to install the alarm system. One of our neighbors recommended ADT, and we yelped the service in the area. California Security Pro had fantastic reviews with five stars!! We called the company right away for an appointment, and they were able to send the sales person the SAME day! Brandon Tomas came on time. He is wonderful times 1000. He was very professional, kind, patient, and answered all our questions. He stayed for a couple of hours, showed all the options we can choose from, and recommended services that we can get benefit from. Plus he was very kind with 'pricing' if you know what i mean. :) I wasn't at home for installation, but my roommate recorded tutorial that JESSE showed. He thoroughly explained all the key pad functions, and his explanation was very easy to follow. About a week after the installation, Brandon came by to check on us. It was wonderful to know that they care! We are very very happy with the service we got and I highly recommend this company!

Jihae S.,Oakland, CA

 

2/13/14 

"Great people, knowledgeable and honest."

Thank you Greg Blazek and Pearl Baugh for securing our home. These are great people . knowledgeable and honest.

Marecel P.,Stockton, CA

2/13/14 

"Highly recommended."

I got an ADT system installed by this company. All services were done professionally. Highly recommended.

Rakesh A.,Cupertino, CA (New Homeowner San Jose, CA)

2/12/14 

"After a year of trouble free installation,nice of a guy, not just a salesman."

Thank you so much Bill Woods for identifying, buying and installing the strange batteries we needed for our fire alarm. This after a year of trouble free installation and use of our security system. Yes, Bill is really that nice of a guy, not just a salesman.

Mark M.,Napa, CA

2/12/14 

"The best price and the best service."

My home got burglarized so I wanted to put an alarm system in the house.I got 3 quotes. The 3 systems were all similar. Larry Maerina gave me the best price and the best service. The day the technician came to install, Larry came over to make sure that the system worked. I appreciated that . Thank for the good service. 

Hang Wah M.,Albany, CA

2/11/14 

"Extremely pleased with two way voice, price was affordable and less than I expected."

Larry Maerina was the sales rep from California security pro.  He was prompt and took the time to go over in detail everything I needed to know about alarm systems.  He showed me what ADT has to offer and I was extremely pleased with the system that allows me to talk with a live person when the two way voice is activated.  The price was affordable and less than I expected.  He was professional and very patient. I highly recommend him to anyone who is in need of an alarm system.  The installer was Patrick Amatrone. He was prompt and the installation was quick and clean. He was thorough and explained how the system works. Larry showed up as he said he would when the system was installed.  Thank you for making the process easy.

Nirattaporn J.,Benicia, CA

2/11/14 

"Peace of mind at last!"

Peace of mind at last! Joffre was wonderful explaining everything and even came over to our home during install to answer any further questions. Pat was an excellent installer and we can finally be rest assured that we are safe at home and away. Thanks again California Security Pro.

Nancy F., Concord, CA

2/11/14 

"So happy with my decision!!"

I just had the ADT system put in my house and it's AMAZING! The guy that came to install the system,Ron, in my house today and he was very nice and taught me everything I need to know. I love all the features ADT offers. I'm so happy with my decision!!

Kady Y.,Lake Balboa, Los Angeles, CA (New homeowner Canoga Park, CA)

 

2/10/14 

"They exceeded our expectations."

We had California Security Pro install our alarm. Ron L. was very pleasant to work with, highly professional and very careful during the installation. 
They exceeded our expectations.

Oliver F.,Los Angeles, CA

2/8/2014 

"I highly recommend.  Very pleased."

we were feeling a little vulnerable in our home,so we sought out several alarm companies to come and bid out our job. When we called the ADT company, they were pleasant and right on it. Andrew was our go to guy. He answered all of our questions, and helped us to put tougher an amazing system that utilized all technology. We had the installation performed by Micah two days later. He was prompt, efficient and knowledgeable.  He did an amazing job - we couldn't be happier. He spent time with us to make sure we all understood how to use the system. I highly recommend.  Very pleased.

Jodie S., Sonoma, CA (New homeowner San Rafeal, CA)

 

2/8/2014 

"Best price, smooth installation, and 5 star customer service."

Incredibly easy and positive experience! Best price, smooth installation, and 5 star customer service throughout! I highly recommend this team...Rene made sure everything was working perfectly before he left and that all our questions were answered. Plus great follow up afterwards to make sure we were happy and things were still working smoothly!

Miguel M., Antioch, CA

2/6/2014 

"CSP is a great company."

Can't add much more than what everyone else has already said.  CSP is a great company and Brandon is a super star.  Prompt, honest and straightforward.  He even followed up twice, in person, to make sure we were happy with all the work. Our installer Carl was also fantastic.  If more companies were run like CSP the world would be a better place.

Dalbir S.,Oakland, CA

2/6/2014 

"Me explicaron todo."

Acabo de contratar adt...me ayudaron en mi idiona ..espanol...me explicaron todo ..yo tenia muxas dudas de adt...y me  ayudaron a resolverlas y sobre todo en mi idioma me atendio bjorn haro un buen represante...

Translation: (I just hire adt... he helped me in my Spanish language to understand everything he also explained everything to me...I had a lot of doubts about ADT, but Bjorn Haro is a good representative who helped elevate those doubts.)

Louis T.,Stockton, CA

2/6/2014 

"Would definitely recommend CA Security Pro to anyone looking for home security."

My wife and I were looking for a company that could come and take over our pre-wired security system and after seeing good reviews on yelp we called CA security pro. Ryan came out and actually showed up on time which is unusual these days. He looked at our system and gave us all of the options available. He was very professional and not pushy at all. We decided to go with CA security pro and set up installation for the following week. We were given a window of 1pm-3pm and Pat showed up on time which once again is rare. The installation went well and the system was explained to us in detail. I would definitely recommend CA Security Pro to anyone looking for home security.

John S.,Livermore, CA

2/5/2014 

"FANTASTIC."

Tonight I was on the phone with ADT corporate when my door bell rang. At the door was Aaron T, as just a coincidence. He was FANTASTIC! He was so nice and considerate, not to mention helpful. He was very good at explaining everything and offering advice.just when I was ready to find a different company, Aaron saved the day! Great work, can't wait to see the service after install.

Shannon B.,Citrus Heights, CA

2/4/2014 

"Various service packages."

I would like to thank Ryan A. for helping us installed our ADT alarm system. He helped us break down system features and explained various service packages.  Thank you for your service.

Daisy C.,Pleasanton, CA, (New Homeowner Tracy, CA)

2/4/2014 

"Very happy."

Brandon was incredibly attentive, explained everything with all the detail and answered all my crazy questions. While there were some installation issues that happened, Brandon and the rest of the team made sure that everything got fixed to my satisfaction and I've been very happy with the system so far.
I'm definitely going to call them up soon to add a few more bells and whistles :-).

Jason P.,Irving, TX, (New Homeowner Piedmont, CA)

 

2/2/2014 

"Service was excellent and top notch, we feel very secure in our new home."

Bill Wood came to our house and helped us set up our ADT security system. At first we weren't quite sure if we wanted home security. He did a fantastic job explaining in detail how the system works, and he answered all our questions and concerns. The actual installation was done by Jessie (set up by Bill), and went very smoothly. Jesse also took time to explain how everything works. After the installation, Bill came over that evening to check in on us and to make sure everything was fine and to see if we had more questions (which we did). He also taught us  a few "short cuts" which we found very helpful. All in all, service was excellent and top notch. We feel very secure in our new home, and we feel taken care of by Bill. He is quick to respond with helpful information. We highly recommend him.

Fides E.,Napa, CA

2/1/2014 

"Very pleased."

Very pleased with California Security Pro.  Have considered getting a security system for a while, but didn't want to deal with shady security people.  Found lots of positive reviews for CASP so gave them a try. Paul Daly was my sales rep - very professional and friendly, easy to deal with.  Grew up in my area, which was nice.  Called ahead of appointment to confirm arrival time (rare these days). Carl was my installer - also very professional and friendly (and fast - only took about an hour).  Was a little behind from last appointment (30 minutes or so, as I recall), and the office also called and let me know that.  30 minutes wasn't a big deal at all, but rare that a company is so proactive to call ahead and let people know (novel idea!). My only issue was that the keypad was installed near the front door.  I spoke with Carl about where it should go and he suggested not facing the screen towards the door window because people could read it and see if it was armed or not.  So we agreed to place it near the door (in sight), but on a perpendicular wall where you couldn't read the screen through the window. Unfortunately, the first night when we set it and it was dark, I discovered that the armed light is red (unarmed light is green), so even though you couldn't read the screen through the door windows, you could definitely tell if it was armed or not by the color of the indicator lights (doesn't seem like a smart place to put it, now knowing that!).  I called to ask to have it moved and was told I'd have to pay an $85 service call fee.  Only after a few protests did they finally agree to send someone out to relocate it for free. Carl came back and relocated it with no issues. I'm happy with the location now, and the service (aside for the brief interaction about the $85 charge) has been great.

Mark H.,Moraga, CA

2/1/2014 

"Excellent customer service."

My Mother In Law is VERY PLEASED w/Bjorn Haro's excellent customer service today. She had no intention of getting home security service today. Bjorn great sales service convinced her that is would be wonderful to her benefit as well as a great way to protect her home w/having a recent break-in @ a neighbors house yesterday. Bjorn had a service tech out to her house in 20 min to do the complete install... Thx again!

Sally W.,Stockton, CA

1/31/2014 

"I would definitely refer."

Ryan A. did an excellent job offering us ADT security since we just moved in to Mountain House (near Tracy) a few weeks ago. He was very informative,  friendly and hooked us up with free installation including extra devices! I would definitely refer him to family, friends and neighbors :-) Keep up the good work Ryan and thank you!

Jay R., Pleasanton, CA

1/30/2014 

"Best prices and service."

That was my second brake into the house when we finally decided to install a security system. I didn't know where to call and where to get started. Likely two guys BJORN HARO and ARON TRUJILLO knocked at my door and offered the best prices and service.

Maria Z.,Sacramento, CA

1/30/2014 

"Provided us with an excellent experience."

They really provided us with an excellent experience, and walked us through everything. The sales rep. Joe Abeyta was there through the whole install to make sure that all of our expectations were met and even came by to follow up with us after it was all done with to make sure we understood how to use everything. I would highly recommend California security pro to anybody looking for an alarm system.

Jordan C., San Lorenzo, CA, (New Homeowner-Pittsburg,CA)

1/29/2014 

"Pulse app/portal is so cool and easy to use."

I recently had an ADT security system installed at my residence and I must say the whole process was a quick and pleasant experience. I called their hotline to set up a free consultation and Jason their local rep came by the very next day to talk me through my options. He was both patient and informative in tackling all my questions and concerns. Once we settled on the most appropriate setup that fit within my budget, per my request, he arranged to have an installer come by the very next day. Micah was thus equally pleasant and knowledgeable, exhibiting great skill and care in navigating my unconventional layout to find the best places to install the keypad and various sensors. He also walked me through a quick tutorial of the various controls as well as how to use the Pulse portal for remote access. I am now constantly monitoring my home on my phone and/or laptop if for no other reason than the Pulse app/portal is so cool and easy to use. With the added sense of security I now feel, it's hard for me to imagine how things were just days earlier. Thanks guys!

T G.,Sunnyvale, CA

 

1/29/2014 

"Muy buen Trabajo."

Hola mi nombre Es victor luna,, hoy estubo en mi casa el señor Bjorn haron, ofreciendo el producto de alarma ,, hiso muy buen Trabajo ,, logro que contratara el servicio de la alarma ,, muy buen Trabajo espero que compañia logren tener personas Como el ,, pues me agrada trabajar Con personas Como el tan profecional,, ya que he tenido malas esperiensias con compañias tan grandes y tienen personas con mala educacion pero el señor Bjorn haro me ha inprecionado muchas Grasias señor Bjorn haron

Translations: (Hello my name Is Victor Luna, today Mr Bjorn Haron was in my house, offering me an alarm. He did a very good job, in convincing me to get the alarm service. He did a really good job explaining to me why I needed the alarm he was very professional and accommodating. I have had bad experiences with other alarm companies and they often have people with poor education and don’t know how to treat people. I hope your company has more people like Bjorn Haro, he impressed me very well, thank you Mr. Bjorn)

Victor Hugo L., Stockton, CA

 

 

1/27/2014 

"System installed and easy to operate, painless."

Brandon Tomas, from ADT came to our house last week and explained in great detail about the ADT security system. My husband and I felt Brandon was professional and didn't push us at all into contracting with ADT until we were ready to decide what we needed. Because Brandon had visual material to explain the ADT system and showed us how painless it would be to have the system installed and easy to operate we decided to sign up with ADT. Brandon gave us his cell number so that we could contact him with any questions about the system. I would recommend ADT and Brandon Tomas as representative to anyone thinking about having a home security system installed in their home or office.

Kathleen G.,Frederick, MD, (Oakland New homeowner, CA)

 

1/27/2014 

"EXCELLENT SERVICE!"

EXCELLENT SERVICE!  We recently got a security system installed with indoor and outdoor cameras.  Ask for Lance Quevillon, he is amazing.  He and his installer, Jesse are very easy to work with.  The product is great and we feel so much better knowing our children and home are so much more secure.  I highly recommend using California Security Pro, Napa, CA.

Maria A.,Fairfield, CA

1/26/2014 

"Terrific service with Bill."

We've had terrific service with Bill Wood and ADT. Been a customer for several years.  A small problem with a sensor and Bill was over personally right away to fix it himself. And ADT's Pulse system allows us to monitor remotely, especially with 2 systems. Didn't think it could be this easy or helpful.  And we can intervene with the rare false alarm before the PD is called.  Just terrific and makes us at ease whether we are home or on the road.

Bruce S.,Napa, CA

1/25/2014 

"Quoted a reasonable price."

Larry Maerina visited the house I manage and gave me a quote on what it would cost to replace an old outdated alarm system. He was great.  I was quoted a reasonable price and soon after the new system was up and running. Micah was on time & did an amazing job.  I could not ask for better installer .

Carb Q.,San Francisco, CA

 

1/24/2014 

"Great technical staff your company had installing our equipment."

Steve D., we have never had a alarm company before, we plan to have a company come into our new home for security.  The company we had talked for one reason or another was not able to take care of us.  Fortunately Jim Rivera came to our rescue.  He was so helpful and made sure that all our needs were taken care of and more.  Jim not only is a professional but lets you know that he is there for you ready to help when ever a questions arises.  Both my wife and I have never felt the relief that we feel right now knowing that Jim and ADT are there in our corner. Jim has gone above and behind making sure that our needs have been takin care of, and we look forward having a very long relationship with him and Security Pro!  Thanks again Jim for your help as well as the great technical staff your company had installing our equipment.

Steve D., Manteca, CA

1/23/2014 

"Couldn't be happier." 

We couldn't be happier with the prompt, professional, and customized-to-my schedule process that unfolded for our new security system.  We were brand new to the world of home security after moving to a more urban setting.  Key words for this experience are: Patient, kind, confidential, and very informative.  I would highly recommend this company for your ADT security needs, they were nothing short of perfect in every way!!!

Z. L.,Fairfield, CA

 

1/22/2014 

"Outstanding process (Marissa) and outstanding installation/setup (Micah)." 

Decided to install a security system after a break-in. Friends recommended California Security and put me in touch with Marissa. She took care of all the "formalities" and had someone out the next day to install the system. Micah showed up on time and quickly went to work. He was very communicative, explaining not only what he did but also why, and listened to any questions/feedback I had. The whole process took a couple of hours, and Micah took his time walking us through all the features of the system. If I had known it was that easy, I wouldn't have waited for a break-in to have the alarm installed... Live and learn!
Needless to say but here goes: Outstanding process (Marissa) and outstanding installation/setup (Micah). Throughout the process, I was never pressured to buy more equipment than was needed to secure the property. On the contrary, when I inquired about a couple of features, I was assured they weren't necessary, but available if I insisted on having them. I opted to listen to the experts :-)

N S.,Santa Clara, CA

1/22/2014 

"We are very happy with the system and the service."

Bill Wood was fantastic and very helpful.  He took the time to introduce us to an excellent security system.Hector was also very professional and helpful. We are very happy with the system and the service we have experienced to date has been outstanding. I strongly recommend Bill Wood.

Sean C.,Napa, CA

1/22/2014 

"I highly recommend these people."

I called CA Security Pro because they had good reviews here and... I wasn't disappointed.  My salesman,Fish, couldn't have been greater.  He evaluated my situation, gave me his recommendations on what he thought was necessary and he explained everything thoroughly.  I didn't feel at anytime that he was trying to push anything on me or trying to sell me anything I didn't need.  The installer was equally great.  He was efficient and clean and when he was done he had me run through all the alarm possibilities a few times to make sure I got it.  I highly recommend these people.

Carol L.,Oakland, CA

1/18/2014 

"I am happy with the system, I'd highly recommend California Security Pro."

I usually make it a point to turn down door-to-door sales, so when I ended up inviting  Ryan Abalos in my home to discuss my security needs it says something about his professionalism and courteousness.  Ryan was able to look at my home and together we found the best package for my particular situation, Ryan scheduled the install for that weekend and he followed up both before and after the install. Ryan also helped work through an unexpected obstacle at installation and I am happy with the system.  If you are looking at an ADT system I'd highly recommend California Security Pro, ask for Ryan Abalos and you will be in good hands.

John B.,Tracy, CA

1/17/2014 

"Amazing job in helping chose the best and affordable security system for our home."

Jim Rivera did an amazing job in helping my newborn and I chose the best and affordable security system for our home. When he left I had all my questions answered and had the satisfaction of knowing that my newborn and I were more than safe. I would highly recommend Jim to anyone.

Tiffany M.,Tracy, CA

1/17/2014 

"We would recommend Jim and California Security Pro to all our neighbors, family and friends."

Jim Rivera  has done everything he said and more. He immediately put our mind at ease by showing us where he believed would be best to place our motion detector and our sensors. Neither my husband or myself had any clue where to start and Jim Rivera never once rushed us through our questions or our appointment.  We would recommend Jim and California Security Pro to all our neighbors, family and friends. Great Service and attention to detail.  Thank you for making us feel safer in our new home.

Jason A.,Tracy, CA

1/16/2014 

"Very reasonably priced and it was installed less than 24 hours later!"

I've been considering a security system for a while, so after a lot of research and deliberation, I decided to go with ADT.  Andy Hale (whom I HIGHLY recommend working with) came over and explained all the options.  He was very professional, knowledgeable and honest and I couldn't be happier with my new system.  It is very reasonably priced and it was installed less than 24 hours later!  I have nothing but great things to say about my experience and I will recommend ADT (and specifically Andy) to all my friends.

S. D., Napa, CA

1/15/2014 

"Friendly, fun, efficient and overall awesome!" 

BRANDON is the man! He did a great job on my Oakland restaurant and is very nice guy. Friendly, fun, efficient and over-all awesome! If any of my buddies need an ADT installation, I will definitely refer Brandon.

J G.,Oakland, CA

 

1/14/2014 

"Went over some tips to better keep us protected."

Well I want to start off by saying that Aaron T was very nice. He showed me the products and bundles, went over some tips to better keep us protected and answered any questions I had. I highly recommend him if any of you are looking to invest in a system. His number is 916-914-5345.

Melanie W.,Sacramento, CA

 

1/13/2014 

"I was amazed at the service."

I live in a safe neighborhood and have lived there since we bought our house new in 1997.  Recently there was a break in at a neighbors house and I was fortunate enough to meet Bjorn of CA Security Pro.  We decided to install an ADT security system and I was amazed at the service he provided as well as ADT.  I have had the system installed now for approximately 6 months and I have had absolutely NO problems or complaints.  I even called ADT one day to test my motion detector and they were so helpful and friendly.  
When my alarm system was installed, the installer  was incredibly friendly, knowledgeable and willing to take as much time as needed to completely explain the functions of the alarm as well as additional user programming options.  The install team was professional, respectful and did a very clean install.
I have recommended Bjorn to friends who were also very impressed with his professionalism and knowledge.  He is really great to work with. I would recommend California Security Pros (Especially Bjorn) to anyone interested in installing or upgrading a security system.

Brian C.,Elk Grove, CA

 

1/13/2014 

"Very straightforward, honest, and helpful."

I've never had a security system, but after some break ins our neighborhood, it was definitely time to get one.  We received quotes from two companies and ended up going with ADT because of their tech capabilities, features and quick turn around time on install.  We worked with Andy and he was great, very straightforward, honest, and helpful.  Carl did our install (even came out on a Sunday), which was quick and easy.  So far, the ADT system is very user friendly and has really made us feel safer in our home. Some of the features that ADT offers that made us choose them are the wireless control panel (no wiring to a larger panel), ability to arm and disarm from an app on your phone, the ease of use of the control panel, the voice to voice capability on the control panel (if the alarm is set off, ADT can talk with you through your control panel to turn it off if you give your password or can hear if there's an intruder in your house, you can also call for ambulance, fire, etc. through the control panel), and the great customer service.

Shondra S.,Petaluma, CA

1/11/2014 

"Our service - from start to finish - was nothing short of exceptional."  

We had already had two bids for an alarm system (Bay Alarm and Escobar's Security Plus).  Because of the expense, we were considering holding off.  However, we intended to call ADT for a bid as well. Leo Sabado drove up last week while we were in the front yard trying to change the locks on our new house.  He introduced himself and - after showing his badge - we invited him in where he gave an extremely thorough, thoughtful and professional presentation.  He addressed our concerns and offered guidance and insight without ever being condescending (which was our experience with both the other companies).  Truthfully, he made the sale within about 3-5 minutes of stepping into our home.  We worked out everything that we wanted and were offered an agreeable price. I truly believe Leo went above and beyond.  Showing us his page on your website, giving us his personal cell #,...he even offered to help my partner with the lock installation he was have difficulty with!  Amazing. We made an installation appointment immediately after signing the contract.  Leo called the office and we were asked if Wednesday between 3 and 5 was OK.  As we both work, we could not accept, and I said I could do any Monday or any evening after about 5.  Office offered 5-7 on that same Wednesday and we agreed that would work well. On Wednesday at about 5:30, ADT called us and said that - due to traffic - the installer would not be able to make it until at least 6:30; would that still be OK?  Since we were originally told 5-7, and 6:30 was well within that time frame, I was actually kind of stunned.  I suppose people are told "5-7" but hear 5 and start complaining at about 5:05. We're not those people! Well before 7 Hector showed up.  Friendly, professional and smiling.  We took him through the house and showed him where everything was supposed to go (in our minds) and he took it all in. Our front kitchen windows are aluminum crank windows from 1959, with screens on the inside, and he gave us two options regarding the install (remove screen for best protection or leave it on knowing that the screen could be pushed away partially without activating the alarm).  I hadn't thought of that but I'm not the professional: Hector is! Hector was quick, thorough and efficient.  We went about our business but we chatted throughout the install.  At one point, Hector put the wireless sensor (over the kitchen sink) at the bottom of the window.  I felt this was a little too "noticeable" (as in I didn't want to look at it) so I asked if he could move it to the top of the window.  He said "Sure, I can do that no problem."  It probably was a problem (it was now almost 7:45 and I'm sure he was tired) but he never gave any indication that he wanted anything other than a satisfied customer. Once the install was complete, we were given a complete rundown of our panel, it's features, and what to expect.  He also explained the key fobs and then had us login to the website and explained each and every feature there.  It was now well after 8 - I'm sure he was tired - but there was no rush.  Hector made sure we knew everything we needed to about our new system.
We moved to our new home in San Leandro in large part because we were tired of the crime, or constant potential for crime, in Oakland.  San Leandro, of course, is not immune and I insisted we get an alarm system first thing. We're really happy with our new ADT system but that pales to the AMAZING service we received before during and after (did I mention Leo called to ensure everything went well?) the install. Trulytop notch. 

Patrick M.,Oakland, CA

 

1/11/2014 

"Very patient and personable."

Bill Wood did a great job setting us up with our ADT security system. I was skeptical at first since I've never had a security system, but Bill was very patient and personable, answering our questions and working around our schedule to meet with us. Hector did our installation and was also very patient with us, answering all of our questions. Both are highly recommended.

Omar P., Napa, CA

1/10/2014 

"Terrific to work with."

Brandon has been terrific to work with. He even dropped by to follow up and was able to help us with the settings saving us a service call.

Mike F.,Oakland, CA

1/10/2014 

"You definitely can't beat the price. We are very happy customers!"

Jon Ritchie was very professional and helpful. His knowledge of expertise was damn good for someone who just started as a new ADT representative.  He explained everything in detail and answered all of my questions.  I had this system installed last week by Jeremy who did an awesome job at hiding most of the sensors and wires from the console out of plain view.  He then explained in detail how to simply work the alarm system. The customer service I received from these two gentlemen were far beyond my expectations and you definitely can't beat the price. We are very happy customers!

Henry H.,Vacaville, CA

1/10/2014 

"You definitely will not go wrong with this dealer."

This update is to let people know that I am so glad that I chose California Security Pro for my security system.  I had to call the office for additional customer service that ADT Headquarter Tech Support refused to help me.   I just want to add an additional remote control key fob to my current system but ADT Headquarter refused to walk me through and told me that they have to send someone to my home so that they can charge me $25.  I am very upset not because of the $25 but service call like this normally wastes my time because I have to stay home for 3 to 4 hours for the tech guy to come.  Luckily, the installer,Micah, called me after I contacted California Security Pro Customer Service, to walk me through with a few simple steps to do the programming.  I can't thank him enough. You definitely will not go wrong with this dealer if you decide to choose ADT system.

Ling L.,Daly City, CA

1/9/2014 

"Professional and friendly."

We were referred to Jason at California Security Pro by a co-worker and we're so glad we called him.  He promptly came to our home as scheduled and reviewed all the ADT options available and helped us understand how each level of security works.  He scheduled a technician and our system was installed the next day. The technician was professional and friendly and showed us how to use the system and it was ready to use immediately. Jason then followed up the next day with a visit and helped us set up our computer so we could access and change the parameters on our own to tailor the security system to our individual needs. He also set up the ADT app on our cell phones so we can access the system remotely. On top of the great customer service we received a price that is very reasonable and well worth the security and peace of mind we now have whether we're home or not.

Tracy R., Pleasanton, CA

1/9/2014 

"Buying process really simple."

I'd been thinking about getting a security system and I finally got one from California Security Pros.
I recommend them and specifically Steve Cheeves who made the entire process of figuring out the system to get and making the buying process really simple. Bought the system on a Thursday night while sitting at home and the install was done soon after!

E C., San Jose, CA

 

1/8/2014 

"Installer and Joffre were there on time and installed system, we are very happy with ADT and job they did."

Called and scheduled appointment . Service Rep Joffre Bolda came to my home and went over ADT contract, offers and made suggestions about how to protect my home. We scheduled install date and both. Very helpful with where to place alarms. Installer Renee Mayorga very neat on install and made sure we were happy with where control panel would be installed. We are very happy with ADT and job they did.

Jim P.,Concord, CA

1/8/2014 

"love it."

Just got installed on January 2nd and love it!

Angela S.,Vacaville, CA

1/8/2014 

"Impressed by the professionalism."

I, too, am impressed by the professionalism of Lance Quevillon. He designed a security system to meet my needs and I feel very safe at night when I see that 'red light' on in my bedroom. The installation was seamless and done by a technician who took the time to set it up to my specifications, - then taught me how to use it. And, when I lost my paperwork, I received an email copy within a few hours after my request.

Valerie R., Santa Rosa, CA

1/8/2014 

"Interested in updating your alarm system or getting a new one. Call these guys." 

I don't. Know about you but increasing security is one of those things that we all want but never seem to get around to doing. One reason I was hesitant to get home security is because I wanted a lot (camera, break-in Protection, access from my iPhone...) but I did not want to spend a lot and I did not know exactly what I needed for my size house. Then one evening I was contacted by Greg Blazek.  He was patient, friendly and knew that there were many different combinations of systems.  He took his time to educate me on what was available and even explained to me that I could control my thermostat from my iPhone!  
I got the works.  I got window and door sensors of course, two key pads (second one was an option)  I got two outside cameras and an inside camera. I got the new thermostat and even got a new front door lock that has a key pad and one that I can lock and unlock from my iPhone. So I can check if my front door is locked while I am away and I can even lock it remotely! (I am impressed by that). The whole installation price was about 1/3 what I was expecting and the monthly charge is less than some simpler alarm systems. Jeremy, the installer, spent his time first making sure the alarm system was working as it should then he set about programming the "toys" (camera and thermostat and front door). It all works great!  
I was contacted by Greg and he dropped by to help me program some "events" and "alerts" so I can get notifications and video clips on my iPhone. There were a couple other installers and sales reps. Unfortunately I forgot their names. Anyway, if you are interested in updating your alarm system or getting a new one. Call these guys. They take their time with trying to understand each customer's situation and help them find the right solution. Greg blazek. From the first contact

Steve C., Stockton, CA

1/7/2014 

"Best price match so you don't need to shop around to check on the price."

I worked with Larry Maerina to switch my home security home system from a small company to ADT, and the experience is great! Larry is very detail orientated to explain to us how the system works, and gave us tips about how to keep our house safe. Their equipment and technology are way more advanced than other companies that you can check hour home on your iPhone or iPad no matter where you are. And best of all, Larry is willing to commit to best price match so you don't need to shop around to check on the price.  I end up paying less than the system I used to have. So I highly recommend to call Larry if you are shopping around for a home security system.

C H.,Burlingame, CA