We want to thank all of our customers that took the time to write a review. We appreciate you!!
Most Recent Yelp 5 Star Home Security ADT Reviews
"We were not disappointed, professional staff, great customer service and efficient service."
We called them to schedule an appointment after seeing the excellent reviews they had. We were not disappointed. Professional staff, great customer service and efficient service. Andy Hale, the area representative, is knowledgeable, friendly and certainly not pushy. Great to work with!
T M., Petaluma, CA
"I’m very pleased with everything from beginning to end."
Paul Bakhtegan came in and gave me the best plan for my new business, he asked me a few questions gave me a few choices and it was done! The next day Carl walked through my door and installed everything quick and efficient, great job guys! I’m very pleased with everything from beginning to end. Thank You, Salon Rouge Hair Lounge
Hugo V., Dublin, CA
" Brandon always follows up on his promises, and calls to see if everything is going smoothly."
I wanted to mention an area representative, Brandon Tomas. His excellent service, responsible approach, friendliness, timeliness, and his overall desire to make sure all customer's needs are met, has made the installation of an ADT security system a pleasant and positive experience. Brandon always follows up on his promises, and calls to see if everything is going smoothly.
Pleasure dealing with him!
Irena C., Oakland, CA
"Getting our home alarm system through California Security Pro has been a great investment and experience."
After having our alarm system now for three months my wife and I would like to write a review and express our gratitude for not only the alarm system itself, but the entire process with California Security Pro., beginning with our salesperson Leo Sabado. We could not have asked for anyone better. Leo Sabado was extremely knowledgeable and friendly. He was very patient and listened to every concern my wife and I had about protecting our home and offered great suggestions. During the walk through of our house he helped us design a plan that would protect every room and point of entry from a break-in. You could definitely tell that helping people is a passion of Mr. Sabado's and we would highly recommend him to anyone who is in need of installing a home alarm system or would like information. Leo was also willing to help work within our budget without cutting any corners in the protection and safety of our home & family. Getting our home alarm system through California Security Pro has been a great investment and experience. Their staff is extremely knowledge-able and friendly from the moment they meet you, to the time of installation, and will also follow up afterwards to checkup. Knowing that our home is being monitored 24/7 by ADT professionals is an enormous relief and offers us great assurance that our family is constantly protected against the threat of criminals. My wife Maria and I would like to thank California Security Pro and Leo Sabado for a great experience & will highly recommend their services to anyone looking for an alarm system to protect their home and family. Thank you very much!!!!!!
Hugh & Maria
Hugh H., San Leandro, CA
"Were very impressed and felt very comfortable."
We were inundated with calls from ADT agents around the country after we moved. Fortunately our broker had just moved house and he recommended Bill Wood who came to the house to give a recommendation. He is a Napa resident and so one has a live person to call if there is a problem. We were very impressed and felt very comfortable with his recommendations and signed up. He really knows the business and does not try to oversell equipment. He is very price competitive and we were very pleased with his recommendation.
R H., Napa, CA
" We could have chosen other companies but with Paul and Carl it was a no brainier."
Houses in my area have been broken into lately, so my husband and I decide to get a home security system. We have been talking with Paul Bakhtegan from ADT security system for about four days and had the security system installed in my house today. After our first meeting with Paul it instantly put our minds at ease. He made sure that we completely understood everything; paperwork, why ADT is a good company, ADT benefits, installs EVERYTHING! He was extremely professional and was available any time we needed him. After talking with Paul we knew we had to go with the trusted brand ADT. Our installer was Carl... He was just as professional and courteous as Paul. Carl made sure we knew all the buttons, how to work our equipment, and made us understand how everything worked. I am so happy we chose ADT and had Paul and Carl helping us along the way. We could have chosen other companies but with Paul and Carl it was a no brainier. Thank you Paul and Carl my home and family are now safe!
Caitlin O., San Ramon, CA
"5 stars for Paul and California Security Pro."
Paul was great! He came to my house and did a full walk through of my home. Then explained all about ADT security systems and the options we need in detail. 5 stars for Paul and California Security Pro.
Aurora W., Dublin, CA
"Had a wonderful experience with manager Greg Blazek at California Security Pro."
I had a wonderful experience with manager Greg Blazek at California Security Pro, authorized dealer for ADT securities. I recommend everyone to get this service because it gives you peace of mind for you and your family; knowing you are protected from burglars especially at this time in this economy. My mother's neighbor was recently killed in her back yard from people braking into her home and she was very upset about it.. People, even if you live in a good area, people are targeting even those areas now.. Don't take it for granted and protect your family by getting ADT.. Greg will give you a good discount on the installation if you call him at (916) 613-0703 and tell him Grace Cota sent you.
Grace C., Sacramento, CA
"Great company and even better technicians!"
I needed a security system and cameras to protect my home, I decided to go with California Security Pro! This company had the best reviews, and they live up to all the positive reviews! I had two technicians do the install of the alarm and camera system. Jesse and Pat, they did a great job! They where on time, clean, and gave a demo that I understood! The technicians also answered all my question, even days later when I had questions. Always are there to answer my calls and emails. Great company and even better technicians! Thanks
S M., Napa, CA
"California security pro is an amazing company!"
California security pro is an amazing company! This company goes above and beyond, Pat Amatrone was awesome!!! He was on time, gave me a walk through and his opinion on location that would be best for what I needed to cover. He was very organized, knowledgeable and clean on the whole install! I'm not very good when it comes to electronics, but Pat was extremely patient when it came to the demonstration. Thanks Pat for the wonderful experience on getting a top quality alarm system! I would recommend this company to anyone getting an alarm system, you will be nothing but amazed at the quality of service you will receive!!!!!!!!!
E L., Oakland, CA
" Very impressed with the service I received especially from Larry Maerina."
I am a new customer of ADT security in Richmond, ca I was very impressed with the service I received especially from Larry Maerina. He was very professional and explained every step thoroughly, and followed through with checking back with me. The security system has already made us feel more safe and we are happy with ADT.
Ann R., Richmond, CA
"They are friendly, punctual, and respectful."
Larry Marina came highly recommended to us. We called and within 4 hours, Larry was at our door. He gave us an overview of the company, our location, and services provided by ADT. He evaluated our home and did not try to over sell anything to us. He has great knowledge of our community and crime patterns. In addition to customizing our home security, Larry gave us great tips on DIY ways to improve the security of our home. He answered our endless questions and explained different scenarios. Several days later, Micah, the technician came and installed our system in an hour. He explained our system, gave us tips, showed us how to control our system via their website or apps. Larry stopped by after the installation to make sure we were happy with our system and answer additional questions.We are very pleased with the services Larry and Micah provided us with. We highly recommend them. They are friendly, punctual, and respectful.
Aida S., Berkeley, CA
"Thanks for being so responsive and making us feel safe in our new home!"
We called Brandon on Memorial Day after an attempted break in. Brandon was extremely responsive and came to meet with us the next morning at 8am to discuss our security options. He was able to get us a great deal thanks to some "first time home buyer" coupons we received in the mail. Micah came to install our security system at 10am wed morning and was very professional and friendly. Thanks for being so responsive and making us feel safe in our new home!
Selina C., San Francisco, CA
" A++. I'd give more stars if I could."
I submitted an request for info on Sunday evening and had a call from California Security Pro on Monday (Memorial Day!). I had an appointment for the walk-through on Tuesday and had my ADT system installed today (Wednesday). Ryan and Bryan were awesome during the walk-through and Jesse was on time for the installation and walked me through everything every step of the way. I got a follow up phone call after the installation from Ryan just making sure everything went okay. You also get direct contact info for everyone for any issues. A++. I'd give more stars if I could.
Nicole F., Antioch, CA
"Helped me realize a bill that cost less than my cell phone every month would protect my family."
Anthony made me feel very comfortable and not pressured at all. The walk through was very informative and opened my eyes to all the burglar possibilities I never thought of! I was hesitant at first on spending the extra money every month but he helped me realize a bill that cost less than my cell phone every month would protect my family. Being home alone with my one year old while my husband is at work feels a lot safer now that we have the system installed!
Diana A., Stockton, CA
" Highly recommend California Security Pro for your ADT Home Security System."
We had a great experience with these guys, from the initial consultation through the install. Dave did a great job explaining the product and Hector did a flawless job with the install. Highly recommend California Security Pro for your ADT Home Security System set-up if you live in Corte Madera or surrounding communities.
Nick L., Corte Madera, CA
"Very Courteous and Caring."
Ryan serving also for mountain house had been very courteous and caring for the security systems at my house and hence I am choosing to go with ADT.....
Henry P., Tracy, CA
"Most importantly, they were dependable."
This firm upgraded our old alarm system (c. 1990) with a new hybrid system that accepts both wired and wireless equipment. They were very professional throughout. Most importantly, they were dependable. Pat Amatrone was our installer and he was very good. He even came out on a Saturday morning to install the final set of equipment. ADT is expensive, but you sort of get what you pay for. We looked into a less expensive alarm monitoring service, but they weren't nearly as responsive as CSP. I would recommend them without hesitation.
T S., San Francisco, CA
"Thanks for making us feel comfortable and safer in our home."
Thanks to previous reviews from yelpers, this company did not disappoint. They accommodated me on a short notice to meet with me. Paul was the gentlemen who came over to explain what we needed to secure our home. I felt very comfortable with him. I believe he is opening a San Jose office. Good luck Paul! I know he will do well. Micah was our installation person and again was very happy. I do take review into alot of consideration. The first company I called wanted to sell me the system over the phone without someone coming over to look at what we might need. And then send someone out to install. So glad I didn't just settle with them. 5 stars for California Security Pro. Thanks for making us feel comfortable and safer in our home. Paul was what I call " good old customer service" not saying he is old!!!!!!!!!! Keep up the good work.
Margaret S., San Jose, CA
"By far the service this company provides deserves two thumbs up."
By far the service this company provides deserves two thumbs up. I had an agent come out to my house and explain everything in detail and really hooked me up. Bjorn Haro did a great job in getting exactly what I need and what I can afford. Thank you for protecting our neighborhood and our family.
Yevgeniy G., Sacramento, CA
"Very polite and professional."
We moved to Vallejo in March and had thought about getting ADT. About a week after we moved in a man named Andy Hale knocked on my door and was an ADT rep. After talking with him and that day a couple weeks went buy and two guys from G.E. security knocked on my door. After telling them i was going with ADT they still kept trying to sell G.E. security to me. It was then i called California security pro to verify that Andy Hale was in fact an ADT rep. He was very polite and said he could explain how everything works The woman on the phone at ca. sec. pro was very helpful and did in fact confirm my question. We then met with Andy at our house and he explained the different packages and options to us. Again he was very polite and professional and didn’t seem to mind when we asked him to repeat something which was a few times. It was a good to work with someone you felt comfortable with. I did not feel comfortable with that other security provider.
Robert B., Vallejo, CA
" Great Working System."
They came on time, were friendly and put in a great working system.
They have called to check in with me and have offered to be available for follow up.
Cant ask for more...
Kate S., San Francisco, CA
"I would definitely recommend California Security Pro and ask for Paul as your guy!"
After reaching out unsuccessfully several times for alarm service support, we found our way to Paul. Paul's "can do" attitude made all of our previous requests seem simple and justified. He configured our system within budget, within the time period requested, and with no short cuts or compromises in quality or scope. With two small kids, we needed something simple yet secure and Paul made it all happen. I would definitely recommend California Security Pro and ask for Paul as your guy!
S D., San Mateo, CA
"I would highly recommend California Security Pro."
I just recently had a ADT system installed in my home and was very impressed with the service I received! Rene (installer) was right on time and did a great job of explaining the install process and the system usage instructions. Kyle the sales rep was very thorough and explained the options professionally and patiently. I would highly recommend California Security Pro.
jason m., San Ramon, CA
"Installation was done quickly and to my specifications."
After doing some research for a home security system, I decided to go with ADT for the service and price. Our sales rep, Brandon, was on time, knowledgable, and friendly, and Carl installed the system two days after signing the contract. The installation was done quickly and to my specifications, and Carl clearly and patiently explained how it worked. So far, so good.
John B., Oakland, CA
"I am so very pleased with my new ADT alarm system!"
The agent arrived right on time and gave me my options. By far, it was one of the best decision I have made in a long time! I now feel safe, secure and worry free... Especially since my house was broken into early last year. Now, I pull up, use my key alarm and that is all she wrote. It's extremely easy, convenient and affordable. Thank you California Security Pro!!!!!
Special Thanks to Kyle Madison. =)
Lavette T., San Ramon, CA
"Very knowledgeable about their Products."
I installed an ADT security system at my house a few months ago and couldn't be more impressed with the service. I've added a few new additions to the system, which did not increase my monthly monitoring cost, and each visit has been easy and professional. Our sales rep Brandon has been fantastic, follows up to see how things are going, and follows through on what he says he will do. Their installers like Hector have been great, and they are very knowledgeable about their products.
The Droid/iPhone app for the alarm system is great, and the txt alerts that you can customize when certain doors open (even if the alarm is off) works flawlessly. Very stoked!
Sebastian S., Oakland, CA
"I would definitely recommend CSP to anyone who is interested in getting an home alarm system."
5 star rating for sales rep Larry Maerina and system installer Hector from California Security Pro / ADT. A job very well done.Recently I decided to put in an alarm system in my home for added security and a peace of mind. Without knowing much about the different alarm companies, I naturally went on line to do my research. Even though I always take on-line reviews with a grain of salt, since CSP has very good ratings, I decide to call them for a consultation.My sales rep Larry was extremely pleasant to work with. He was punctual, professional, informative and patient in explaining the security options he has to offer. Never at any time did I feel like I was under pressure to close the sales. When I told him I have an appointment with another alarm company for competitive bidding, he pointed out the pros and the cons and differences between the different systems without any negative talks which I found to be very professional. When I called Larry back for the 2nd consultation, he was once again punctual and patiently answered all my questions. During the signing of the contract, he carefully explained all the terms and charges to me and changed the length of contract with ADP from 3 to 2 years. I scheduled the installation on a Saturday and was given a 2 hour time slot appointment. About 1/2 hour before my installer Hector arrived, CSP called me to inform me he was on his way. Just like Larry, Hector was punctual, professional and courteous. He was very efficient with the install and completed it in about 1 1/2 hour. After the installation, he walked me through the system, showed me the different features and patiently explained to me how to use the system. From the sales to the installation, everything went very smoothly and so far I am quite satisfied with my alarm system. I would definitely recommend CSP to anyone who is interested in getting an home alarm system.
Alex C., Dublin, CA
"Very impressed with our sales person Daniel Alaman!"
I was very impressed with our sales person Daniel Alaman! Very Professional and Friendly! Explained everything and all the cost. Im looking forward to the system being installed!
Richard C., Camarillo, CA
" Fair price, great service and installation."
I had met Bill over a year ago on a cold call to the house. He was very hepfull and knew is product very well. At that time I had another system that was woking fine so did not want to change it at that time. WE have been having a few false alarm in the past weeks. I called the company that put in the system they said it would be $300.00 just to come out and look and repairs would be extra. They also said many parts not available for my system anymore! I remembered how impressed I was with Billl so i dug out his card. Fair price, great service and installation. Thanks Bill,Carl and Jesse.
Ken R., American Canyon, CA
"Great professional service all around."
5 Stars for Jay, he made getting us set up in our new home in Concord with an ADT security system easy and was very pleasant to work with. The installer, Renee, was also pleasant to work with, very professional, and treated our home with respect. Great professional service all around.
Dan T., Concord, CA
"knowledgable, friendly, honest and treat their customers like family."
These guys are great. Bill came to our house to give his presentation and was so patient with all of our questions (we are a multigenerational household with 6 adults, each with differing needs). He ended up spending hours at our house on a Monday evening until all our concerns were answered and we had picked the perfect system for our needs. The paperwork took only a few minutes and Bill gave us a great deal. HE scheduled the installation for a few days later. The guy who came was nice, but not all the equipment we needed was available. I emailed Bill, who made sure that we were scheduled to have the installation completed immediately. Jesse, the technician who came to finish the installation was wonderful - he spent ample time giving me a tutorial on how the system worked and he made adjustments to the system so it was perfectly tailored to our needs. They are knowledgable, friendly, honest and treat their customers like family (Bill even helped to convince us that a certain extra feature WAS NOT necessary for our home, thus saving us money). I will definitely recommend these guys to our neighbors, family and friends.
Kate N., American Canyon, CA
"I will refer Brandon Tomas of California Security Pro of San Ramon to friends and family."
When I told my real estate agent that I wanted to have an alarm system installed before I moved into my new condo, she referred me to Brandon Tomas. Brandon came to my home and told me all the way an ADT system can protect my home. I appreciated how Brandon went through my Condo and told me the best way to secure my home and not try and over sell me.The installation went smoothly, and the installer explained how to work the system. Also, he spent time explaining two of the features of the system that was essential to me. I will refer Brandon Tomas of California Security Pro of San Ramon to friends and family.
Greg S., San Ramon, CA
"professional services specially Larry Maerina."
Great professional services specially Larry Maerina is real professional to work with.
Yasir M., Hercules, CA
"I recommend doing business with CSP."
CSP installed a security system at my home recently, and I could not have been more pleased with their service. Lance Quevillion provided the initial sales support and suggested the system that was most appropriate for my circumstances. Lance was very personable, professional, and thorough with his information. The system was installed without delay by their technician Carl. The latter was also very pleasant, very capable, neat in the performance of his work, as well as super helpful in explaining the use and operation of the new equipment. I recommend doing business with CSP Napa and Lance Quevillion without hesitation.
Sebastian A., Concord, CA
Excellent and professional service provided by Ron@California Security Pro. He accommodated our every need and was very neat and proficient with the installation. Also received a great service from Angel Rodgriguez and Julie when we inquired about the alarm installation. Great company!!!!
Marianne D., WOODLAND HLS, CA
Larry maerina gave me a great deal. Awesome guy. Recommend service.
Muhammad M., Richmond, CA
"Daniel Zartner from California security pro did the install and was awesome, I was very pleased."
Daniel Zartner from California security pro came to my house today for an install and was totally professional and a hard worker who made everything he installed look good as if i did it myself, i was very pleased, and not only with his work but his attitude was so awesome i told him about applying at my company, not too many hard working 23 yr old's that work and communicate with people like he did to my wife and i. so if California security pro sells you an adt system ask for this guy, you wont be disappointed!
Josh M., Bakersfield, CA
"I would recommend the services of this company to anyone without hesitation."
This company installed a security systems at my home last week, and I could not be more pleased. Their sales representative, Lance Quevillon, visited my house prior to the installation to assess my needs and explain what his company could do for me. Lance was highly professional, clear in his explanations, and very thorough in answering all of my questions and concerns.The installation was performed soon thereafter by their technician Carl. The latter was also excellent. Very knowledgeable and considerate while working inside my home. I would recommend the services of this company to anyone without hesitation based on my experience with these two individuals.
Sebastian A., Concord, CA
"Cedric is a true asset to CASP, and was a pleasure to do business with."
Scheduled for a consultation with Cedric Miles; he was very professional, friendly and answered all of my questions earnestly. He made sure I understood all of my options and provided clear and concise information; without pushing me to purchase the most expensive option like most salesmen do. Cedric is a true asset to CASP, and was a pleasure to do business with. Now, I am just waiting for the install. Thank you, Cedric.
Ken P., Sacramento, CA
"Bill is as honest as they come, the Pulse system is worth every penny."
Bill is as honest as they come. The install went very well and the system works exactly like they said it would. The Pulse system is worth every penny.
Mike C., Pleasant Hill, CA
"Salesperson Dorelle was great!"
We recently had an alarm system installed to our new house by California Security Pro. Our salesperson Dorelle was great! We met her in the neighborhood and decided to go with her due to her professionalism. She was very knowledgeable and answered to all our questions very patiently. She gave us plenty of time to shop around and wasn't pushy at all. She was able to set up the installation very fast and did a few follow-ups to make sure everything is fine. We are extremely happy with Dorelle and highly recommend her.
Sue S., San Ramon, CA
"Great experience so far for as a first time ADT customer."
Bill Wood was the representative that helped me install the ADT system in our home while my boyfriend was deployed. He was very knowledgeable, personable and kind. He helped me pick out the products I needed and didn't push anything on me. He did all the paperwork, set up the appointment and checked-in after installation to be sure the security system was working accordingly. Great experience so far for as a first time ADT customer.
Natalie B., Saxon, WI
"Would recommend California Security Pro to anyone, especially if they are disabled and need a lifeline feature."
I was recently approached by Paul B. regarding the ADT monitoring system. He was very knowledgeable about the system and was able to explain how the system worked and also was able to answer all my questions. I am disabled and was receiving lifeline at my previous residence. I was surprised when Paul told me that ADT also had the feature of calling for help if I needed it. I thought that was great to have two securities in one.
Carl Henderson came and installed the system. He was very professional and walked me through how everything worked. I am very pleased with the system and would recommend California Security Pro to anyone, especially if they are disabled and need a lifeline feature.
Susan B., San Ramon, CA
"We brought out some promotions from other competitors and he offered to match the price with better discount ."
The security consultant, Jarrett McAllister, came to our home over a weekend to show us the offerings of ADT security system. He spent quite some time with us to go through all the features and explained to us about the detail of all the different programs. We brought out some promotions from other competitors and he offered to match the price with better discount and even called his office to confirm an offer to cover our early cancellation fee of our current monitoring service. We scheduled an installation to be done 5 days later. Later we decided to cancel the installation because we would like to check out more security systems before we really make a decision. We found our credit card was charged several days later. I sent an email to Jarrett about that and he quickly responded that he would take care of it. The charge was refunded back to our account shortly after.Although we didn't go with ADT because we want to see more alternatives I would definitely recommend Jarrett if you would like to have monitoring service from ADT.
Eric W., Cupertino, CA
When we bought a new house we needed a security system, and loved all of the features ADT offered. Andy was prompt, helpful and professional. He helped us pick the perfect system for our house, and made the whole process painless. Now we feel safe in our home for an affordable price! We had to contact Andy on the installation day to check on a part. He got back to us immediately and resolved everything on the spot. The entire experience was seamless and professional. Truly a pleasure!
Heather H., San Francisco, CA
"Already feel safer in our home."
Our home was broken into Thursday night. We contacted Andy H. on Friday morning, by recommendation from a friend. He was there by 230pm, and we had our system installed by noon on Saturday. Now that is fast service. Even though Andy isn't local, he made the trip out to see us without hesitation. He was very attentive to our needs, and we didn't feel pressured into buying anything that wasn't necessary. Micah did our installation, and again, service was great. He was in and our of our home in less than 2 hours, closer to 1 hour. I could not be happier with the professionalism from both guys, and already feel safer in our home. Thanks you so much!
Marisela B., San Jose, CA
" Made Everything easy for us."
Our friend referred us too ADT for home security and they sent Jarrett McAllister, he couldn't have been a better service to us. He walked us thought the whole thing, made everything easy for us. Thanks!!
Zachary C., Concord, CA
"Jarrett McAllisters was a pleasure to work with."
Looking forward to having my first security system installed this week. I have really wanted a system but was very turned off from another company last Summer. They were going over their sales pitch and my mother was not feeling well. She was with me and it was quite evident she did not feel well. Instead of understanding that it was not a good time, they pushed me to make a quick decision. Additionally, they ran my credit without my permission and I did not know until later when I received my credit report. I decided to give Jarrett a chance and I was pleasantly surprised by his knowledge, commitment, patience, and friendly disposition. Jarrett McAllisters was a pleasure to work with and I am hopeful that the installation process goes just as smoothly. Thanks Jarrett!!!
Patrice B., Concord, CA
Jarrett McAllister couldn't have been a more great representation for ADT!!!
Tracie C., Pittsburg, CA
"Kudos to the California Security Pro Team."
As a first time customer with ADT, Jarrett McAllister's professional
attitude and friendly demeanor made the experience acquiring a security
system quick and easy.. Patrick, who installed the system also was professional and polite. Kudos to the California Security Pro team.........................Roswita B Woods.
Roswita W., Martinez, CA
" Feel safe every time I come home and leave."
Thank you to ADT and Jarrett McAllister, I feel safe every time I come home and leave. There is so much going on in the world today and there's not many you can trust, but I trust the people of ADT.
Jamie F., Ceres, CA
"Very Happy with my Decision."
Signed with California Security Pro, meet with a young man named Jarrett he was impeccable, knowledgeable, sincere and helpful, not "salesy" . Walked me through my home to explain where things would go, how things would work, very happy with my decision. you would not regret yours if you went with California Security Pro!!!
Kailani K., Clayton, CA
"Never Felt More Safe in the Home."
My aunts home was broken into last year 2 times. She finally decided to get a security system installed. After lots of shopping around,and lots of uncertainty she called California Security Pros, and they sent out Jarret McAllister. He was able to explain the process of installing home security in a way that made sense,and she has never felt more safe in the home, or comfortable leaving her home while she is at work. Since then my cousin has also worked with Jarret to have a system installed,and as soon as my wife and I close on our home, we plan on having one installed there as well.
James S., Alamo, CA
"Nothing But Excellent Service."
Very happy with ADT. Had a burglar hit our house and Jarrett came out and offered us a great package. Nothing but excellent service since...from the installer to the dispatch center.
Nick F., Pittsburg, CA
"Very impressed with Jarrett's customer service and honesty."
What a breeze! Jarrett was very accommodating, knowledgeable, and easy to work with. He took his time to make sure my needs were met and scheduled my installation for the next day. I am very happy with my plan and very impressed with Jarrett's customer service and honesty.
Penny K., Millbrae, CA
" Bill was very accommodating and the follow up service is impeccable."
A friend of my got his alarm installed by ADT and highly recommended Bill Wood as the person for me to contact. I called Bill and he was very friendly and was able to meet with me the same day for a quote. Bill was very accommodating and the follow up service is impeccable. I would highly recommend Bill Wood to anybody that is in need of an alarm install.
Christina P., Napa, CA
" Having our peace of mind is priceless to say the least."
My wife and I are very happy with ADT service. Our security consultant Larry Martinez is very knowledgeable and professional. He answered all our questions and did not try to sell us anything we don't need. Larry also did the installation. He showed up at the exact time he said he would and was very quick. He took the time to explain the system on how it worked and did several tests to make sure it all worked to our satisfaction. Even after the job was completed he sent us a text message after a couple of days later to make sure everthing was working properly.Now my family and I can all sleep well at night. Having our peace of mind is priceless to say the least. We are very happy with the service. Highly recommended.
Fernando S., Stockton, CA
"Extremely satisfied with the whole Process."
Jarrett McAllister and California Security Pro are the Real Deal! Jarrett was extremely knowledgeable and was great about customizing a system based on my family's needs. The installation was scheduled for the next day, the installer showed up on time and was surprised how quick the system was installed. Over all extremely satisfied with the whole process. Will definitely be referring my friends.
Thoth N., San Leandro, CA
"I am very happy that I went with California Security Pro and highly recommend them."
Jarrett was my security consultant and was excellent. He was on time and did a great job explaining the ADT system and the options available. He provided excellent service and arranged installation for the following day. The process couldn't have gone smoother. Likewise with the installation which was done by Pat. He even showed up early. He was very professional and patient in explaining how to operate the system. The system was installed very quickly without any mess or cleanup. I am very happy that I went with California Security Pro and highly recommend them.
Patrick B., Alameda, CA
"Great Customer Service."
Larry Maerina was available immediately and was very helpful. He provided tips to help prevent burglaries and created a system that fit our needs. We have ADT in our other home and the price is great for the service you are receiving. The best part is the ability to monitor your home from your cell phone and the great customer service.
Lisa T., Richmond, CA
" These guys and company are great, and when you go with them you won't be disappointed."
My neighborhood had a rash of buglaries last week, and we were luckly but I wanted to feel safe that we wouldn't get hit the next time. Lucky for me, I met Elliot Young who was probably the best sales person ever. He knew the product and knew what was best for my household's needs. When it came time to sign documents, he remember everything that was previously discussed, and didn't give a hard sale. Elliot also gave follow up status calls before his arrival. A true professional.
When it came time for the install, I worried a little about a sub-contractor coming out and bashing things up. No need to worry about that. Ron Loetz works for California Security Pro, and he was another professional. He listened to my concerns and placed the equipment where I wished - not where it was best for himself. When he finished he walked through the system and but my mind at rest with how simple it was to operate. He even asked for a vacuum to clean up - and this was after a long day! These guys and company are great, and when you go with them you won't be disappointed.
Steven N., Burbank, CA
"Its affordable and now I feel safer."
Bill was helpful and patient on installing our first security system in our new home. Its affordable and now I feel safer in my house. I will definitely recommend Bill to all my friends and family.
Isset S., American Canyon, CA
"Two thumbs up for both Larry and Carl! Will definitely recommend!"
We finally decided on investing on a home alarm, my aunt recommended us to Larry Maerina. Larry did a home assessment and we were extremely pleased with his service. I am always a skeptic when it comes to sales people, but Larry was very honest. There were other equipments that i thought we needed and would've made the install more expensive but Larry explained the pros and cons and talked me into not getting them because we don't need it. He was true to his word that he will not try to sell us any unnecessary extras.
On the day of the install, Carl Henderson showed up. He was very professional. I always like to observe and ask a lot of questions whenever something is being installed in my home and Carl was extremely patient with me. He was quick and very efficient.
Post install, Larry showed up at my house and followed up as he promised just to check in and to make sure that everything went well. Two thumbs up for both Larry and Carl! Will definitely recommend!
Ken M., Pinole, CA
"Charming and helpful."
Bill was a very knowledgeable rep. Charming and helpful. The installer, Jesse, mirrored his professionalism.
Judith B., Napa, CA
"California security pro is amazing."
California security pro is amazing . I stayed with my family last week because my place was getting renovated by its owners . Due to a recent break in to a neighbors house , my uncle decided it was time to invest in a security system. I was able to witness his business interactions with this company from beginning to end . I must say one individual who really stood out to me was Jarrett McAlister ... Jarrett is knowledgeable , has impressive people skills , and is very reliable. Quite often when I purchase something , I feel I only get the best treatment at purchase time . After the company has what they want ( my money and business ) I feel I am treated like a Number . In this case my family was treated how a customer should be treated . I personally now am interested in these services because of the great customer service that jarrett exemplified ... Thanks Jarrett and California Security Pro!!
Mariangeles C., San Francisco, CA
"He did not just sell me the system and forget me"
"Great follow-up as well answering our questions and providing unmatched deals."
Our experience with ADT through California Security Pro has been extremely positive. We have been pleased with the service Bill Wood and Jesse, the service technician, have provided to us. They have been very responsive to our needs and knowledgable in helping us select the right security system for our new home. Great follow-up as well answering our questions and providing unmatched deals. We highly recommend them!
Marshall L., American Canyon, CA
"Best experience with an alarm company!"
It was the best experience with an alarm company! 5+ stars to Larry Maerina! He is soooo real & fun to talk with. Highly recommended.
Ayreeness P., Pinole, CA
"Meet Our Protection Needs."
Bill Wood was our security pro and he was very thorough and professional. We had recently experienced a burglary and he showed us the many options available to meet our protection needs. We slept very well! last night ! Thank you Bill! Dave and Gloria
dave t., Napa, CA
"Was The Perfect Answer To Our Needs."
My fiance and I needed to have an alarm system installed after being a victim of a rash of burglaries in our neighborhood. We had seen the reviews for California Security Pro on Yelp and decided to give them a call. An appointment was made and Brandon Tomas came by that same day and was the perfect answer to our needs. He was understandable and sympathetic to our situation, at the same time very knowledgeable of Home Security and pointed out areas that needed attention. From his assessment of our property he was able to customize a security system for us that we felt very comfortable with. The following day Carl came out to perform the install in a timely and professional manner. After wards he gave us a brief training on how to operate the system in various scenarios, such as disabling zones when the necessary, which we really appreciated Overall, we feel that California Security Pro is a well run, organized company that I would not hesitate to use again or recommend to anyone considering security services.
Thomas Y., Oakland, CA
"Very Pleased with The Price and Service I have Been Provided."
California Security Pro has made getting the right security system for my home easy. Lisa (set up my consultation), Jarrett (security consultant), and Micah (installer) are amazing assets to this company, they are professional, efficient, and knowledgeable. I contacted 3 companies prior to deciding to use CSP and I am very pleased with the price and service I have been provided. I had a very tight schedule to get my alarm up and running and they not only able to meet this need, they surpassed my expectations.
Kara P., San Jose, CA
"Definately Appreciated The Great Service."
After having our home broken into, we definately appreciated the great service we received from the sales persons and the installing technician Daniel! Everyone answered all of our questions and were very helpful, and it was perfect that they were able to schedule an installation very very soon. Not to mention, we got a great deal! :)
Barbara S., Bakersfield, CA
"I would recommend this company to all of my friends and family members!!!"
Needed an alarm for my home in Gilroy, Jarrett Mcallister came out and gave us a great deal! Thank you Jarrett.The installer Pat Amatrone arrived on time, put shoe covers on and went over all the equipment that was to be installed. He was very knowledgable and patient with us. He made us feel very comfortable with the alarm system! He even left his phone number if we had any question and we did, he answered both of our calls. Thank you Pat!!! I would recommend this company to all of my friends and family members!!! Great price and best of all GREAT PEOPLE.
Tony A., Gilroy, CA
"Glad that California Security Pro knocked on my door."
I am glad that California Security Pro knocked on my door. My wife and I scheduled a Saturday morning appointment with Jarrett who showed up on time ready to discuss our security needs. Jarrett spent alot of time with us going over what we really needed to make our house more secure. He did not try to upsell us on products that we didn't need and just spent time taking care of what was really necessary. We cut a deal and he set up the install just a few days later. The technician showed up exactly on time and made sure that we were on the exact same page as to where he was installing our products. All in all it was a great experience and our home is now good to go. I just need to follow up with Jarrett to make sure that he gets his paperwork over to my homeowners insurance so I can save a little more. I certainly expect that he will take care of this as he has done everything else well.
Brian A., Pleasant Hill, CA
"Looking for a Great Deal."
I recently purchased a house, wanted strong security and am always looking for a great deal. So I remembered a good friend Lance Quevillon whom just happened to be in the business and contacted him for his expertise. Not only did he have an answer for every question I had but also made me consider things about security I would have never thought of. We talked on a Friday, he showed up Monday. Even though we went to high school together, he remained extremely professional addressing the needs of my family with extreme detail. The installation was scheduled, completed and system has worked flawlessly. I would recommend Lance and California Security Pro for anyone whom doesn't have a security system yet. The monitoring system has brought an overwhelming level of security to our home and peace of mind to my family. Please contact him, he will meet your needs.
Scott P., Roseville, CA
"Very impressed with the professionalism, friendliness and customer service we received."
After our home was burglarized, we needed an alarm system stat! Based on great Yelp reviews, we contacted California Security Pros and Jarrett McAllister showed up within 2 hours of our call. He was wonderful, didn't oversell us and setup our system that was appropriate for our situation and floorplan. He even arranged for his installer, Rene, to complete the job that same afternoon! Rene was prompt and took care of business. We were very impressed with the professionalism, friendliness and customer service we received from Jarrett, Rene and the home office team. We would highly recommend California Security Pro to anyone looking for an alarm service.
Lorene B., East Oakland, CA
"California Security Pro definitely deserves FIVE STARS on yelp!"
By far, it was the best experience with an alarm company we've ever had. It's pretty rare to have good customer service end-to-end from a business. I called the 800 number, and Marissa answered in a pleasant tone, quickly scheduling an appointment the next day.
Jarrett, from sales, came over to inspect our home and explained the ADT system to us at a fair, reasonable price. Jarrett is gracious and courteous as a professional, even showing up early for our appointment to beat traffic, which was a surprise. You don't see that very often.
Jesse, our technician, worked tirelessly to upgrade our alarm system with a reassuring attitude. He is very knowledgeable and patient, thoroughly answering a lot of questions we had about our system. I thought he did outstanding work, making use of our existing system, which was pretty old, to work with our newer system.
California Security Pro definitely deserves FIVE STARS on yelp! Thanks to Marissa, Jarrett, and Jesse for making the process so easy. It's the gold standard that alarm companies need to strive for.
Jason G., Fremont, CA
" The Best In Home Security."
This company offers the best in home security from their state of the art technology, to their competitive pricing to the best monthly service out there. Our Security Consultant is Jarrett McAllister who is a class act! He is extremely knowledgable, very patient and really helped us find the right package to suit our needs
Kelly T., Burlingame, CA
"I would highly recommend CSP to anyone who is looking to protect their belongings and keep their family safe."
I was really impressed by the professionalism of Security Consultant Bill Wood and Technician Jesse Amatrone. They both deserve to be recognized for their excellent work ethics and knowledge in their field. The installation went in easy, and instruction on using the equipment was very straight forward. Being a State Licensed Inspector and dealing with Fire Alarm and Security systems, I was really amazed at how simple but effective this alarm system is. I would highly recommend CSP to anyone who is looking to protect their belongings and keep their family safe. It certainly makes sense to me to go with a quality system and people you can trust!
Joe F., Napa, CA
"2 thumbs up!!"
Used Yelp to find California Security Pro and I was glad I did. Great work, fair shake and quick, unlike their competitor who ripped me off!!! Kyle gave me a good deal and did what I expected of ADT. Carl Henderson was the senior tech and he was professional and knowledgeable. 2 thumbs up!!
Hillary W., San Leandro, CA
"I HIGHLY recommend California Security Pro. "
I HIGHLY recommend California Security Pro. Jarrett came out for a consultation at my new home. He was very knowledgeable and didn't try to oversell products. I know that my house has excellent protection at a great price. Larry came to install the system. Both of them, and everyone else I dealt with in the company was very helpful and great to work with. The system is very user friendly and both Jarrett and Larry have provided me with follow-up support. If you are interested in home security- go with California Security Pro; and ask for Jarrett to do your consultation. You'll end up with exactly the type of protection you need.
Celina Z., Oakland, CA
"I really appreciate his professionalism and would highly recommend him to anyone getting ready to install ADT in their home."
Bill Wood recently helped us set up our new home with ADT. From the moment my husband and I met Bill we felt very comfortable that he would take exceptional care of us. Bill set us up with the perfect home security system that fit our needs. He was extremely thorough and gave us a great deal. Once our system was set up he made sure to stop by and check on us, wanting to see that we were happy with everything. I really appreciate his professionalism and would highly recommend him to anyone getting ready to install ADT in their home.
Jennifer K., Napa, CA
"The installation was fast and easy."
Thanks ADT. My technician Micah and my rep Nita were thorough and helpful. The installation was fast and easy.
Brian R., Berkeley, CA
"Great guys! Highly recommend."
Just bought a house in Oakland so I decided it would be best to get a security system. I went with ADT since all the houses in the neighborhood seemed to have it. My agent recommended that I give Brandon from California Security Pro a call, so I did. He walked me through all my options and didn't try to sell me the most expensive one. He was nice, professional and showed up on time! Micah came to do the install and really did a great job. He was in and out and paid careful attention to not damage anything. Great guys! Highly recommend.
Tony L., Oakland, CA
"5 Stars for Leo Sabado!!!"
5 Stars for Leo Sabado!!! He came in on time, educated us about all the products that were available, gave us helpful tips and did a full walk through of our home. He didn't try to push products we didn't want. The price was better then ADT directly. He was so helpful and nice, we recommend them to anyone!
Tracey H., Concord, CA
"I highly recommend you to choose California Security Pro for the ADT Pulse system."
I recently had a break-in so I decided to get a security system for 2 houses. I called California Security Pro and spoke with the owner, Dave, and asked if I could a free system installed. Dave assured me that he would take care of the free installation and immediately scheduled a saleman to come to our houses to discuss about the system and available options. Bill Wood seems to be very knowledgeable of the security system and a very dedicated saleman. However, he gave me an expensive quote with all miscellaneous charges for the ADT Pulse Tier 2 system. The next day, I decided to cancel the contract since I found a better pricing with other company. Dave immediately contacted me and told me that he would make me happy with the deal he would give me. As promised, Dave gave me a good discount for 2 systems. I am very happy with the company service because the owner really cares for his business. He seems to work long hours because whenever I emailed him for some questions, I would get a response from him within a couple of hours.
The installation was also very smooth and the installers are very nice and professional, although you need to expect more than half day for the whole installation to be completed. So far I am very happy with the ADT Pulse systems as it gives me peace of mind. I even arm the system when I am at home. It's so convenient to use with the help of the web interface and remote control. I highly recommend you to choose California Security Pro for the ADT Pulse system as there are many installers out there who might not have enough experience with the PULSE system installation.
Ling L., Daly City, CA
"ADT installed our system the NEXT DAY."
Brandon sold us! A great agent with integrity and a solid understanding of good customer service. Even though we haven't had any security emergencies, we feel good about the level of service we have available to us.
My husband and I decided to finally get a security system installed in our new home so we scheduled a meeting with both Bay Alarm and ADT. After our Bay Alarm meeting, we thought we would probably go with them because we liked their agent and it's a local company (even though the prices made us wince). We kept our later meeting with Brandon Tomas from ADT and boy are we glad we did! Even though we went into the meeting pretty much thinking we would not go with ADT, Brandon was still able to turn it around. Honestly, the Bay Alarm agent told us a bunch of scary lies about ADT, all of which Brandon cleared up for us. It wasn't hard for us to sign up with ADT quickly after spending time with Brandon and getting all of the info. He saved us a crap-load of money.
Bay Alarm said they could get us set up in a little over 2 weeks, ADT installed our system the NEXT DAY.
When the agent and technician got stuck in traffic the next day, I received a phone call with an update. A little common courtesy goes a long way.
The technician was a nice young fellow who was pleasant to speak with - very professional, clean and respectful. The installation was quick and smooth.
So far everything works well and the ADT Pulse app is awesome. I like that I can check in on the house from anywhere and see the activity report.
I never thought I'd say it, but I would definitely recommend Brandon's service with ADT.
Indy R., San Francisco, CA
"You All Rock!!!"
Thank you, Andy Hale, for the great service you provided recently for my very dear friend. She's pleased as punch with her new secure life style. Of course being the good friend that I am, I just had to rush over to her digs and check out this new modern technological miracle that lets her sleep like a baby every night! She now has protection for her wireless, wired and home phone needs, as well as and probably most importantly, protection from buglars, fire, carbon monoxide and even medical risks. We particularly tripped on the remote security access and text and email notifications she now receives. I really enjoyed the remote lighting and thermostat features too. Thumbs up, 5 stars and to put it in perspective, "You All Rock!!!" CAH/JC/HW.
Christine H., Napa, CA
"They were knowledgable, professional, and didn't make our house look like a prison despite all the new equipment."
The reviews for California Security Pro were so good, I thought they were fake. THEY ARE REAL! Once I did my homework on the other reviewers and was convinced they were real people, decided to give CSP a call.
Jarrett arrived on-time and understood that we had already been exploring the ADT Pulse service. We didn't want the song and dance, we just wanted a better price than we had been quoted directly from ADT.
CSP saved us close to $1000 from the original quote, they made sure we received a piece of equipment we wanted that they don't normally offer and they installed quickly.
Pat and Micah worked on our system. They were knowledgable, professional, and didn't make our house look like a prison despite all the new equipment. I had almost no clean up to deal with when they left. Likewise, my husband and I both felt comfortable in how to use the system when we left.
As some of the other reviewers have stated, it shouldn't be a rarity to get customer service. But when you see it, as with California Security Pro--you recognize it!
Now if we can only remember to turn the system off when our puppy has to do her business at 5am!
Summer F., Menlo Park, CA
"Very professional, very accommodating."
I called Larry Maerina at California Security Pro and he came to my house within hours and presented me with ADT's alarm systems. I compared other security companies and found out that ADT has superior pricing and services. After Larry's presentation, I was convinced that the ADT system was more of what i needed to protect my home and family. I was given option and i chose the Pulse system. Larry was friendly, professional and made my decisions easy. Installation was set for the following day!!!!. He showed up during my installation to make sure everything was installed properly. I requested some changes the morning prior to my install and it was handled promptly.
I highly recommend ADT and Larry Maerina. Thank you Larry!
Carl Henderson was the installer who installed my system. He wore booties to make sure the new carpet was not damaged or soiled. Very professional, very accommodating. He was very knowledgeable. Superior customer service.
"I would recommend California Security Pro to anyone with security needs for their home or business!"
My wife and I decided to have a security system installed after several of our neighbors houses were burglarized recently. We called California Security Pro Wednesday and got an appointment the next day for an estimate. Fish Araya (a very nice gentleman) came out Thursday evening went over our needs (didn't try to sell us anything we didn't need) and was able to set up the installation the next day at 4:00 PM.
Carl came out Friday at 4:00 PM right on time, installed our system explained how to use it and was done with everything cleaned up in less than 2 hours. He did an excellent job on the install and was very nice and helpful.
I would recommend California Security Pro to anyone with security needs for their home or business!
Johnny C., Castro Valley, CA
"I'll be very happy to recommend him."
Larry Maerina ,
Is very profesional, very friendly, skilled, and experienced in serving his clients.
It us very rear to find sales rep. who initiate the installation and do the follow up until it's installed and make sure everything perfect. I'll be very happy to recommend him.
Any I'm please to give him 5 star.
SIRAK T., Albany, CA
"These two gave excellent customer service and they deserve 5 stars."
I was referred to Larry Maerina at California Security Pro (ADT) by my best friend who also bought an alarm system and I was not disappointed. He gave us options and helped us customize our system based on our needs. Never pushy and not the typical "car "salesman. He gave us safety tips to better protect ourselves.
On the day of installation, Jessie Amatrone,, showed up on time. Larry showed up as well as he promised. We made some minor changes with our equipment and it was seamless.
These two gave excellent customer service and they deserve 5 stars.
John M., Vallejo, CA
"I would definitely recommend California Security pro to a friend."
The day my girlfriend and I decided we were going to call ADT for a security system, Brandon shows up at our door. He explained the full range of options ADT has and helped us tailor the best solution for our needs.
On installation day, Carl came for the install and installed our system quickly and professionally. He explained how everything worked, and left me feeling comfortable with the system he installed. Also, during the install, Brandon came over to make sure everything was going ok. I was impressed. That is the icing on the cake for customer service.
I would definitely recommend California Security pro to a friend, and more specifically ask them to request Carl and Brandon.
Bruce P., Oakland, CA
"He gave us a good deal and he is very professional."
Our consultant was ANDY HALE , he gave us a good deal and he is very professional .Thank you very much . Andy.
Ana A., Vallejo, CA
"We were so impressed with the professionalism and great customer service."
Andy Hale with ADP was great! He totally took care of us and made sure we got the best security system for a great price. We got our alarm today and were so impressed with the professionalism and great customer service. We are very happy with our choice to use ADP and highly recommend Andy!
Katie A., Napa, CA
"I loved doing business with them and would highly recommend them to others!"
California Security Pro came out today and installed my fabulous new alarm system. Kyle Madison was very helpful and descriptive about explaining all of my options and suggested what would work best for me. The technician that came out called before he came and was exact about what time he would be here, so I didn't have to waste my day waiting. The tech even took down my old, outdated key pads that weren't going to be replaced for me. I loved doing business with them and would highly recommend them to others!
Shauna T., Discovery Bay, CA
"He was knowledgable and made sure that our satisfaction was at his top priority."
I have nothing but great things to say about California Security Pro (San Ramon) and it's all because of Hugh Metzler and Micah Robertson. Hugh was our Security Consultant and he was knowledgable and made sure that our satisfaction was at his top priority. With Hugh's help, we were able to get our home fully secured with the right package that's perfect for us. He didn't push or try to be overbearing at all. He was patient with all our questions and ensured that all our concerns were addressed.
Micah our technician was prompt and courteous. He arrived on time to our appointment and got the job done fast! Keep in mind that this was on a weekday and we have a little one. Micah made sure he did his work fast and efficiently. The work he did was clean and flawless in my opinion.
I was so impressed with these two gentlemen that I even called back to get some more additional hardware installed. And like before, the service was prompt and clean. Thanks for all your help!
Alwin D.. Pleasanton, CA
"He made us feel so comfortable and confident in our decision to have an alarm system."
We just experienced the best service from a Sales Rep, Larry Maerina. He came to our house on time, professional, prepared and showed genuine care and concern in making sure that our home and more importantly, my family is protected. He made us feel so comfortable and confident in our decision to have an alarm system. I work long hours and at times at all hours of the night. I am so at ease now that my family and my home are protected with the best alarm system from the best company. I highly recommend Larry Maerina and California Security Pro. 10 stars!!!
Kelly Ann D., San Leandro, CA
"We are incredible happy with the ADT system."
We bought a new house in November and decided to have a home security system installed. Our two best options were California Security Pro (ADT) or Bay Alarm. After much thought and consideration, we decided to go with California Security Pro (ADT).
We worked with a great sales consultant named Andy Hale. He helped us fine tune what we wanted from the system and we felt it was a perfect fit for our needs. He was helpful, responsive and well versed in his product. Andy was also our one point of contact throughout the process. It was so nice to have one person to call instead of just a random customer service number.
There were a few challenges in getting the system installed correctly. Who knew that a house that was pre-wired could be so difficult to get started! This is where this review could have easily spiraled down to a 2 star review. Instead, Andy stuck with us every step of the way to make sure things were done right. When it was all said and done he even fought for us to get a rebate because of all the extra time it had cost us to get the install completed. If it hadn't been for Andy's desire to make sure his customer had an exceptional experience, this could have been a dramatically different review.
We are incredible happy with the ADT system. It is a good system and fits our needs perfectly. I would recommend California Security Pro and Andy Hale any day!!
brande g., Benicia, CA
"We are very pleased the way he presented the product to us and how he presented himself professionally."
The area manager is Patrick Zhao. We are very pleased the way he presented the product to us and how he presented himself professionally. He's very knowledgeable, explained to us in detail what we needed and at the same time eager to find a system that was right for our needs.
Larry the installer showed up in the time he was scheduled to arrive. He performed a seamless installation and gave us a perfect hands-on experience. Not too wordy and straight to the point.
All in all, I would recommend this two professionals in providing you with your home security needs. Hands down to you guys!
Tom C., Sacramento, CA
"I would definitely recommend to anyone who is on the market to buy or upgrade security system."
I called 800 number Saturday; Jarrett came Monday evening (on time!); we had the system installed and running by the end of Tuesday! Both, Jarrett, the rep and Rene, the installer were extremely polite and very professional. I would definitely recommend to anyone who is on the market to buy or upgrade security system in their home or business to check California Security Pro. Definitely Pros!!!
Julia H., Danville, CA
"CSP was easy to deal with and very professional."
CSP was easy to deal with and very professional. Installer was out the next day!
Christopher M., Bakersfield, CA
"He was knowledgeable, helpful, and extremely kind."
Elliot Young just set my fiance and I up with ADT. We received excellent customer service from Elliot. He was knowledgeable, helpful, and extremely kind. Thank you Elliot!
Jennifer H., Bakersfield, CA
"Highly recommend this dealer."
Kyle handled our initial consultation and made the entire process fast and easy, providing helpful information and excellent service. We are incredibly happy with our new system, and despite ADT issues in another city in the past, California Security Pro was fantastic and we've had no issues with either the system or the service. Highly recommend this dealer.
Dana T., San Ramon, CA
"We would definately recommend to family & friends!"
After a family members home was broken into here in Napa, we called Bill Wood with ADT. He was very helpful and put together a system for our unique needs. He understands the capabilities of the system and advises exactly what you need to do the job.
Jesse, the installer was great! No mess, very professional, but personable. Once he installed the system, he showed us how to use it and was very patient.
We would definately recommend to family & friends!
Tammy A., Napa, CA
"They are real pros when it comes to home security."
These guys recently did a home security installation at our house and were professional, prompt and thorough. Brandon and Rene were both helpful and friendly. After two more challenging experiences with ADT in other cities, these guys helped get ADT back in good standing in my book. They are real pros when it comes to home security.
Amber B., Oakland, CA
"I would definitely recommend California Security Pro to any family and friend looking for a great security system."
Recently I had the pleasure of working with Nita (agent) and Micah (installer). Nita was very knowledgeable, professional, and friendly. She took the time to go over details of each package and answered al of our questions and made us feel at ease.
The day of the install Nita and Micah were on time and quick, and thorough in the installations process and made sure I understood how to work our new system. I would definitely recommend California Security Pro to any family and friend looking for a great security system. Thank you Nita and Micah
J M., Emeryville, CA
"It's rare to come across a company that has consistently excellent customer service, but California Security Pro is that company."
It's rare to come across a company that has consistently excellent customer service, but California Security Pro is that company. Long after security consultant Brandon Tomas made the sale, he's still quick to answer my questions and assist me with any issues that come up. Unfortunately, my house was burglarized and the system panel was trashed on a Sunday night. Brandon arranged for Carl to replace the panel the next day. Corporate ADT quoted me an outrageous price, said the panel would take 2 weeks to order, then another week or so to schedule the repair appt after the part came in. Unbelievable. When my replacement panel had a problem that corporate ADT could not troubleshoot over the phone (twice), and offered to send a technician more than a week later, I went back to California Security Pro. Hector came on the 2nd business day, and quickly solved the problem. I've also spoken with the Installation and Billing Depts, and have always had good experiences with them as well. Everyone I have come in contact with has been courteous, knowledgeable, and helpful. I can't say enough positive things about them. Thank you, California Security Pro!
Kat D., Oakland, CA
"After all, you can't really get any better than 5-star perfect!"
We recently moved to Oakland from Pasadena and have since met with a bevy of installers, representatives, contractors, etc. in our attempt to get things sorted out and try to bring a little order into the chaos we currently call home. So far, they can be broken down into three groups: pleasant and professional, curt but professional, and unpleasant and unprofessional. I'm happy to report that our experience with our area representative, Brandon Tomas, and our installer, Micah Robertson, fell squarely in the first.
Before I continue, let me add two caveats to my review: Firstly, we haven't experienced an emergency situation where we would need to rely on the system, so I'm afraid I can't review the company's monitoring services. Secondly, the house's previous owner failed to cancel their own account with ADT, so our system will not be fully online until that gets sorted out, although, to be fair, this was discovered until late Friday and it's Sunday as I write this. Rest assured knowing I will change my review if anything goes wrong and requires a downgrade or everything goes right and requires further confirmation.
Having bored you with these warnings, I will now proceed to the meat of this review: Brandon actually came to our house shortly after we had moved in and scheduled an appointment that we had to cancel due to illness. Unfazed by this temporary setback, he called us again, after politely waiting a few days until we got better, to schedule another appointment. Long story short, he showed up right on time, was very nice and professional, and went over our options with us without ever being pushy or trying to upsell us, which is particularly nice in an age when even websites are designed to upsell you!
Micah, our installer, came the next day and did a splendid job. Just like Brandon, he was very amiable and professional, answered all our questions in detail, and went over everything that we needed to know, not to mention that he was clearly really good at what he did. And just like Brandon, he did not give us a mean look when he had to maneuver around our crazy-cat-people Plexiglas drummer cage that we use to make sure our cats don't bolt out of the house (bonus points for that, because we both know that using a drummer cage for that purpose is absolutely ridiculous to begin with).
Shortly after Micah was done, Brandon came just to make sure that everything had been properly installed and that we didn't have any additional questions. Now, if every other person we've seen since we moved was this great (as some of them have been), I might lose some of my hatred for moving, but I doubt that will happen soon. These two guys provided a level of service that is almost unmatched in my short but intensive experience dealing with contractors, installers, technicians, etc. in the Bay Area, and I only say almost because a few others have been equally good. After all, you can't really get any better than 5-star perfect!
* 3rd caveat for people who have not had ADT before: We entered into a 24-month monitoring service agreement, so you should be ready for that.
Marcelo S., Oakland, CA
"Thank you Ca Security Pro for your amazing business. Your 5 star rating doesn't lie!"
Cant say I went wrong with this one! After reading the Yelp reviews, I was definitely interested in getting a quote for a new alarm system. I gave CA Security Pro a call after business hours on a Sunday. Imagine my surprise when I received a call back shortly that same evening. I had the great pleasure of speaking with Marissa. It was so effortless working with her. Emphasis on "working with" - because it wasn't about pushing products on me to make a sale (like it was with the other ADT dealers I spoke with). The vibe was so much different with Marissa; never once did I feel pressured or forced to buy anything. In fact, she made the effort to understand my living situation, needs, and preferences and presented me with options that were very flexible. She really went above and beyond to make sure I was getting exactly what I wanted for a price I could afford. I could not be happier with the end result.
Usually when companies give you a window for an appointment, you could be waiting an hour or two or three. Pat and Micah came to do the install - these guys were on the dot on time! Very impressive. They were very professional. I told them they didn't have to wear the shoe covers in the house, and they did anyway. Both Pat and Micah were informative, told me everything they were going to do beforehand. They asked for my input on placement of the equipment and offered their expert opinions. Before they left, the made sure I knew how to operate the unit and answered all my questions. These guys were really friendly and funny and it was a pleasure working with them both.
I have to say, I'm so very impressed with the level of customer service this company provides. They blow the competition out of the water. I've had my system for a couple weeks now and it's working great. The peace of mind alone is priceless. I received a follow up call from Marissa to make sure everything was running smoothly (this girl works non stop!) If only this company was like a Starbucks where I could come back every day for their service... I'd be a regular!
Thank you Ca Security Pro for your amazing business. Your 5 star rating doesn't lie!
Lea M., Danville, CA
"The sales consultant was so wonderful and pleasant with a lot of useful information that i bought an ADT security system that same day."
i recently purchased a house in oakland ca and i was looking around for a good home alarm system when an ADT door sales woman Nita Howard came to my door telling me great information about ADT alarm system she was so wounder and pleasant with a lot of useful information that i bought ADT security that same day i would love to thank Nita Howard very much
Kim S., Oakland, CA
"I would definitely recommend CSP to anyone interested in getting security services."
"We are very happy with ADT's service."
The security consultant, Maria Alaniz, showed up at our door very friendly offering ADT's security services. She was very knowledgeable, and explained to us all the services ADT had to offer.
The consultation and installation process went very smooth; I would definitely recommend CSP to anyone interested in getting security services.
Carlos F., San Mateo, CA
"Choose this company for your home security needs."
I was impressed by the professionalism of Lance Quevillon. He really worked with my circumstances and situation and made valuable recommendations and suggestions that would best suit my needs. The installer was professional as well, and kept me in the loop about how long the job would take.
I'm not just interested in buying quality products, but I also value and enjoy working with professional, upstanding people who conduct themselves appropriately. If you want to support a company worth supporting, that delivers a good product and value, choose this company for your home security needs.
k k., Lafayette, CA
"He's professional and also gave us a good deal."
we just purchased my home in Vallejo. Getting an ADT security system was on the top of my to do list. Andy did a great job in explaining the different packages/Options they offer and also getting my alarm installed the SAME WEEK . If you need to set up an appointment ask for Andy . He's professional and also gave us a good deal.
I also added a outdoor siren/strobe light ohh man I LOVE IT :)
THANKS AGAIN !!!!
ANDY AND CA SECURITY PRO napa ca
Kevin P., Vallejo, CA
"The sales and technical staff were very knowledgeable and professional."
Our experience with CSP was very positive. The sales and technical staff were very knowledgeable and professional - Kyle was especially focused on making sure our wants were met within our budget which was important to us. Micah, who installed our security system, was very professional, efficient and helpful throughout the process. He was quick to install yet took the time to explain and demonstrate his answers to my questions. Dorelle was very thoughtful - she brought our baby a balloon. Overall we were very pleased with the San Ramon CSP.
Michelle P., San Ramon, CA
"Highly recommend this dealer."
The entire process from the initial consultation through the installation was smooth and pleasant. The security consultant, Jarret McAllister, who came to my house to go through various pricing and feature options with me was very helpful. Highly recommend this dealer.
Aaron B., Menlo Park, CA
"I would highly recommend this company for your safety needs."
We had our ADT alarm system install by California Security Pro today. Ryan Abalos was our sales rep came by our house and spent quality trime with us going over all of the plans. We chose the 2 way voice cell plan which will cost us about $50.00 per month. Installation was quick and efficient (done by Larry M.). They were both very professsion and courteous. I would highly recommend this company for your safety needs.
Janine B., Tracy, CA
"He set us up quickly as we were going to be out of town."
Bill Wood was very friendly & helpful. He set us up quickly as we were going to be out of town at that time. Our system works well.
H K., Soda Springs, CA
"If you are looking for a great deal on home security,look no futher than California Security Pro."
If you are looking for a great deal on home security,look no futher than California Security Pro. Jarrett McAllster was great with walking us through our security needs and provided great insight on protecting our home. Also the installation with Carl Henderson was really quick and he was very helpfull. I would recommend these guys, they were great.
John B., Hayward, CA
"There is no doubt this is the company to go through for an ADT home security system. "
Have not had the install yet, but if its anything like the service I received just to get the initial estimate and customer service than there is no doubt this is the company to go through for an ADT home security system. Kyle Madison was one of the managers we worked with and he was straight to the point and honest in what he was able to do and not to do in regards to the other quotes I received for a home security system. Once the install is done I will write a review on that, I'm sure similar to this one
Suhail R., San Ramon, CA
"Gladly recommend CSP, Paul and Micah."
Just had our existing security system updated and converted over to ADT. Paul Daly did a geat job explaining equipment, telling us about our options, and configuring what we needed keeping cost in mind. Micah did a geat job installing the equipment and showing us how to use it. Paul was very responsive and even stopped by the day of our installation to make certain everything was on track. Mical went the extra yard crawling through our atic to see if a control pad could be moved from its existing location to a new location that required running the wiring through the attic. Gladly recommend CSP, Paul and Micah.
R N., Lafayette, CA
"I would highly recommend CSP to anyone considering a home alarm system."
We called CSP based on the great Yelp reviews and we received excellent service from start to finish. Kyle Madison met us at our new home and explained all the possible choices, since we had never owned a home with an alarm. Kyle didn't try to sell anything we didn't need, but simply explained all the options and offered insight when we asked questions. When the system was installed later that week, the technician was courteous, quick and did a very clean job. He explained everything to my wife, since i was traveling for work, and she felt very comfortable and confident operating the system. We got the exact protection we wanted at a very good price and the service was fantastic. I would highly recommend CSP to anyone considering a home alarm system.
Scott H., Berkeley, CA
"If I have a question or need assistance, he is always right there for us."
Bill Wood installed our system and explained every detail. What I love is that he has continued to keep in touch and check in to see if i have questions. He gave us all of the newest equipment and bundled some extras later. If I have a question or need assistance, he is always right there for us. I feel glad to have chosen Bill for this important security choice! I recommend him to fellow local realtors for great follow up and the best custom security solution.
Wine Country Bound…, Napa, CA
I think Bill's very knowledgeable. I'm happy with the service.
Mirabai D., Oakland, CA
"I would definitely recommend them to anyone else who is looking for a home security system."
Bill Woods was very helpful and personable. The installation, system and service (were) are all great, and I'm very satisfied with my decision to go with Bill Woods/California Security Pro for my home. I would definitely recommend them to anyone else who is looking for a home security system.
Kikie D., Napa, CA
"Thank you CSP for helping us out and upgrading our system!"
We had our ADT alarm installed by California Security Pro almost a year ago. I recently wanted to make an upgrade to our system, and after initially experiencing a problem with whether or not I could upgrade, and ADT giving me inaccurate info on the phone about our current system, CSP was quick to rectify the problem. CSP went out of their way to give us the upgrade we wanted, at Significantly less than what ADT was quoting me for the same system, and our installer Rene was as good the 2nd time as he was the 1st time.
My only request now is that they offered gift cards, because my Mom wants to get an alarm installed now too and asked for a gift card to CSP for Christmas, but I couldn't buy her one (short of a Visa gift card, but it wouldn't have been dedicated to CSP).
Thank you CSP for helping us out and upgrading our system! Hopefully my Mom will be in touch soon!
Nicole B., East Bay, CA
Excellent service. I researched quite a bit and writing this after a few weeks on their service and I am glad I went with these guys. My representative was Jarrett McAllister and he was good enough to set up a later appointment so we could do it after work. He got there on time, was prepared to explain their system, and answer all my questions. One thing I really liked was the different choices available in service and pricing and we found a solution that fit my needs and budget perfectly.
We actually scheduled the install for I believe the next day and also after work which Jarrett set up. The installer gave us a confirmation call as scheduled and he was also very professional, knew his way around what he needed to do with their system and the installation to the house. He also provided a number where we could call him directly (not just the help desk but the installer directly which to me is a plus).
All in all, highly recommended.
D V., Concord, CA
"Kudos to Kyle for a wonderful service!"
We were in the market for a monitoring service because our existing home came with a security system installed with wired sensors. I called CSP on a Monday afternoon and they quickly set me up with a security assessment at 7:30pm the very next day on Tuesday. Since it was local to San Ramon, they were able to accommodate my request for a time later in the evening.
We had a very pleasant experience with Kyle who is the district manager and he walked us through the various options and products from ADT. He also recommended the most reasonable system which would work with our existing connections and security key pads. He did not force us with any upselling options and was able to give us the cellular option (since I have a VOIP) at the best price. I had called three companies before their installation charges for cellular was much higher.
Kyle completed the entire paperwork and the whole assessment is less than an hour and even scheduled an appointment on thursday morning. Installation was quick and painless. The good thing was that Kyle recommended a solution that required very little re-training on our part and helped us feel comfortable with the product.
Kudos to Kyle for a wonderful service !
Rajat S., San Ramon, CA
"We are extremely impressed with the level of service from California Security Pro."
We are extremely impressed with the level of service from California Security Pro. After an unsettling event in our neighborhood, Marvin came out within 2 hours of my initial call. Not only were we happy with the turn around time, but we were also pleased due to the fact that they were so prompt on a holiday (Christmas Eve). Marvin has been an extreme pleasure to work with and has been very professional and helpful.
Allen E., Hayward, CA
"If you chose to go with ADT, your money is well spent calling this company to install it."
We wanted to install ADT and decided to go with this company after reading the good reviews on Yelp. I am so glad we did. Within 2 hours of my call, Kyle was at our home showing different plans offered by ADT. Two days later, as scheduled, Hector showed up to perform the installation. I was very impressed by how effectively he used his time. He made the requisite calls to ADT to get the unit activated at the same time he started the install, so by the time the install was done, the activation work by ADT was also completed. This worked out perfectly for us given the late evening slot we chose. Few days later, Kyle followed up asking if everything was done per satisfaction. We chose ADT Pulse and are happy with it so far. If you chose to go with ADT, your money is well spent calling this company to install it.
Satya V., San Ramon, CA
"Outstanding service, from install to follow up and ongoing service needs."
We got our ADT alarm installed by California Security Pros in April, 2012. Outstanding service, from install to follow up and ongoing service needs. Brandon Tomas and Pat Amatrone are awesome and provide top rate customer service. We'd highly recommend them!
Andre B., Oakland, CA
"Bill was informative, comforting and positive."
Bill Wood came to us after a home invasion. Our insurance agent recommend him and his security system. Given that I was quite irrational (at the time), Bill was informative, comforting and positive. He listened to my concerns and apprehensions. My system is now operational and I feeel more secure. I am comforted to know that Bill is available for any new question or concern.
Bernie M., Napa, CA
"I definitely would recommend Ryan and California Security Pro."
Ryan helped us setup our new ADT system. He was very friendly and professional. Ryan answered all of the questions he had and still is answering our questions as they come up.
I definitely would recommend Ryan and California Security Pro.
Katrina D., Tracy, CA
"I will recommend this guy to everyone that I know."
Marvin Davis came to my home and was very professional and was also very knowledgeable about the services that ADT provides. He drove from Hayward to my home in San Jose with no complaints and made me feel like I was one of his family members. His 5 years of experience with his company definitely shows. I will recommend this guy to everyone that I know.
Mike P..San Jose, CA
"We are very pleased with this security system."
After reading online reviews we selected an ADT security system which was installed by CSP. The sales consultant was Jarrett McAllister who was very thorough. He explained all of our options and was not pushy at all. We scheduled installation for the next day and we are very pleased with this security system.
Joshua V., Pleasanton, CA
"The new ADT security system will give us peace of mind and ensure our safety for years to come."
Jarrett McAllister was super. He clearly explained our options for a new ADT security system and helped us design a system right for us. He also was able to design a system within our budget and did not try to pressure us into features we did not need. Jarrett was professional and certainly demonstrated the expertise to help us make our selection "hassle free." The new ADT security system will give us peace of mind and ensure our safety for years to come.
Rick S., Citrus Heights, CA
5 stars for Micah and Jarrett. Jarrett was down to earth and knowledgeable. Micah did a great job with the install and was great to work with.
Mike L., Danville, CA
"Very professional and customer-oriented."
Interacted with Jarrett McAllister there, very professional and customer-oriented. Good avice, no BS. Excellent service
Christophe M., Palo Alto, CA
"I would recommend them to those seeking a home security system."
We installed a security system for our new home as well as an outside shed. Larry Maerina was so nice and helpful in helping us decide the best set up for us. He was very professional. So was the installer who came later to install the system. Larry even came during the install to check to see that everything was running smoothly. I would recommend them to those seeking a home security system.
Helene L., Orinda, CA
"Andy was friendly and knew what he was doing."
So far so good. My first call was with Dave (the owner) and he was very friendly and upfront. I was referred to another vendor for ADT but upon comparing reviews I had to give CSP a try, their reviews were far and away better than anyone in the bay area.
Dave scheduled my appt with Andy from the Napa office. Andy showed up right on time. Andy was friendly and knew what he was doing. He presented a few different packages and was helpful in choosing the right package for our new home.
Install day went smooth as well, unfortunately there was a step the installer could not complete so we have to schedule another appt.
I can overlook that given the customer service so far. I will update this in a week following the completed installation.
Brent A., San Francisco, CA
"Micah was our technician and was extremely polite and efficient."
I was absolutely thrilled with how easy this process was. I sought out CA Security Pro after reading all the great reviews on Yelp. I went through the standard request process for a rep to show up at our Pleasant Hill home and was lucky enough to have "the one and only" Jarret McAllister show up. His online reputation is warranted.
He was able to work with my wife and I on pricing as well as provide us with the desired coverage. We both felt comfortable with the logical suggestions he made, as they did not feel like disingenuous sales pitches.
Micah Robertson was our technician and was extremeley polite and efficient. He arrived the day after our contract was signed and was in and out.
For whatever reason; from my own experiences it is rare to find organizations that excel in customer service. I would recommend CA Security Pro to anyone looking for a home security system and would fully vouch for both the individuals that helped us with our home.
It may seem insignificant, but what impressed me the most was that both Jarret and Micah arrived on time. I was told that a rep would arrive within a 2 hour window and both individuals were at my door step at the start of the 1st minute of that window! I breath of fresh air compared to the likes of cable companies, repair men, etc.
Luke C., Pleasant Hill, CA
They were very quick to install. Patrick my salesman answered all of my questions and researched even my most difficult ones. Professional company.
Brian B., Elk Grove, CA
"Outstanding service, superb business"
Outstanding service, superb business -- Will Brodt is extremely professional and friendly -- highly recommended.
J C., Santa Rosa, CA
" Love love love and HIGHLY recommend!"
My fiance found CSP on Yelp and after reading such amazing reviews, we couldn't go wrong by calling them up for a consult. Not only did that consult turn around take no time at all, we were introduced to a team of young, amazing and honestly helpful associates. Jarrett was phenomenal from the minute he came through our front door. So helpful and provided us with more than just a consult, but the reassurance that we were making the right choice by setting up our security system with CSP. He provided us with helpful home tips and moreover, went above and beyond to give us the best possible deal. He was fun, personable and super friendly without being unprofessional. And if we weren't already pleased with Jarrett, the following day when Carl came to install our system, our heads exploded. Precision and accuracy was evident in his work. He let us know, he's done his work for 8 years and has only drilled a hole in the wall in the wrong place ONCE. That's just fantastic. He flawlessly put in our system and taught us how to use everything. Overall, extremely satisfied with the service and easy to use system. Love love love and HIGHLY recommend!
Reena P., Richmond, CA
"Exceeded my expectations great company"
Thanks to Daniel and Ron for great work on my ADT Pulse Interactive security system installation. They worked very late to try and complete the installation. Returned the next day to complete and assisted me in understanding the system.
Very Professional and congenial. Looking forward to doing business with them on my future Security expansion.
Exceeded my expectations great company
....Thanks to salesman Angel, Installation Manager Ron and Installer Daniel..
James C. Durbin
Would highly recommend California Security Pro
James C D., Bakersfield, CA
"The prices were lower, the equipment was better, and the service was phenomenal. What more can you ask for???"
Compared California Security Pro ADT and Bay Alarm - the differences were substantial.
Brandon Tomas was very open-minded to different security scenarios, able to answer questions, and when he didn't know - he didn't hesitate to call a technician and get the answer or provide references that could give me the information I was looking for. He was never impatient, always responsive, stayed committed, and confirmed that every aspect of the installation was accomplished exactly the way we had talked about.
When Pat Amatrone showed up to do the installation, the first thing he did was put shoe covers on. That's class. The installation went smooth and as planned, and Pat made sure that I was clear on every part of operating the system, and was especially accommodating about some nuance preferences.
The service never stopped, even when I called or e-mailed after the installation.
The prices were lower, the equipment was better, and the service was phenomenal. What more can you ask for???
Faris J., Richmond, CA
"Overall was was very impressed with the pricing, installation and service from start to finish."
Needed to upgrade my security system. After having three local companies come out to assess my needs, I decided to contact CA Security Pros (ADT) to complete my due diligence. I had received the weekly fliers advertising $99 installation and a basic system. Knowing well that you "get nothing for nothing" I asked for a comparable quote over the phone based on my three local quotes. The Vice President, Greg listened to my needs, suggested a couple of additions including a cellular phone call option and still came in at half the price of the competition. The final price was much more than the $99 advertisement, but I wanted a better system.
The next part is the service which starts with the installation. Carl Henderson was the contractor who came out to install the system. Carl made a suggestion that we did not need one of the heat sensors originally quoted. He found a short in one of the lines and re ran wiring . Extremely efficient, easy to communicate with and very knowledgeable.
Overall was was very impressed with the pricing, installation and service from start to finish.
Russell M., San Rafael, CA
"Leo Sabado is an awesome security expert."
Leo Sabado is an awesome security expert. I know we are safe in our new home because of Leo. Extra star for being a dj too!
Melissa M., San Francisco, CA
"They were both fantastic, pleasant, trustworthy, timely, thorough, and honest."
If you are anything like me, you might be too lazy to read a long review. So let me give it to you in a nutshell. Last week we got a home system for our new house. Dave Smith was our rep and Rene was our installer. They were both fantastic, pleasant, trustworthy, timely, thorough, and honest. I highly recommend California Security Pro. You will be in great hands with David and Rene.
S. P., Novato, CA
"Bill was very friendly and took time to explain the benefits and features of the system..."
After a neighbors home was recently broken into, Bill came by from California Security Pro , and offered us a complimentary home alarm system. Bill was very friendly and took time to explain the benefits and features of the system and even came by after it was installed to be sure I was happy with the system and felt comfortable using it.
Jesse , the Installer also did a good job and was very quick and efficient installing the system.
Since there have been a couple of nearby break-ins in area, we feel much more secure now having the system.
Eva F., American Canyon, CA
"He arrived on time and he was professional."
I did my homework and researched the Internet and the Better Business Bureau. CA Security Pro checked out with flying colors. I contacted a sales rep (Marrisa) and she was great!! Very helpful and informative. My family was interested on purchasing a home security system and so they did so. I purchased one next and Ron completed the installation. He arrived on time and he was professional. He worked through the early evening until 8pm or so. He didn't rush through and explained the system to my family very patiently. Although I've only had the system for about 5 hours or so, I feel that we made a good business decision by selecting CA Security Pro of Woodland Hills. Bravo....
Daniel G., Camarillo, CA
"I will definitely recommend you both to friends and family."
Thank you Jeremy Hahn CA Security Pro salesman for your professional attitude and enthusiasm about this service. Jeremy did a great job of explaining all our options and helping us figure out what was best for our home. He knew exactly what we needed. I have so much peace of mind now when I'm away from home. My wife feels safer and the options and upgrades that Jeremy suggested fit perfectly in our home and budget. Hector the installer was real friendly and very professional too. He took the time to make sure everything was set up correctly with the alarm monitoring system and installed everything very well. Thanks again to you both.....I will definitely recommend you both to friends and family. Ed
Eduardo R., Vacaville, CA
"I actually trusted the installer to leave him at my house for about a half hour by himself..."
Waited 2 months for another company to get back to me to install a security system, they dropped the ball. Called Kyle in San Ramon and he stepped up to the plate in a couple of days and the install was done the next day. I actually trusted the installer to leave him at my house for about a half hour by himself only because I know Kyle is an honest man. Kyle and the installer were very helpful and explained every detail. I received a call the next day after the install from Kyle to make sure everything was to my liking. Thank you for the quick response and I know I will have good service from this company.
V G., Brentwood, CA
"If I had to do it again, I'd go with them again...keep up the good work......"
What a great customer service to come all the way to my house on my own schedule and gives us a sense of security, Lance was very helpful and his concern was our safety and our family. talk about good customer service and the installation was even easier with all this wireless technology your house does not have to be attack anymore.if i had to do it again i go with them again,,,
keep up the good work......
I have been wanting an ADT alarm system since I moved into my new house and Brandon came by and made the process completely seamless for me. He had me signed up within 15 minutes and had Hector at my house the next morning installing the system. They both explained how to use the system very thoroughly and I couldn't of been happier with their level of domain knowledge and expertise with the ADT alarm systems. Highly recommended.
Mike T., Alameda, CA
"Installation and customer service has been great."
After calling other security companies, we decided to call CSP because of the yelp reviews and competitive pricing. Our rep, Jarrett, was able to meet us in the evening and was prompt, down to earth and knowledgeable about the company and products. He also reminded us that we can save on our home owner's insurance when you have a central alarm and all window/doors are protected. We called State Farm and we were able to save 10%! Installation and customer service have been great as well. Another happy customer, thanks CSP!
M K., East Bay, CA
"I would recommend them to family and friends any day."
Called to have someone come out and look at are office for pricing. They were able to come out the next day sending Will. Will was very knowledgeable and helped us get the ball running. Pricing was good and customer service was excellent. Thanks to will for making this a very easy transaction. I would recommend them to family and friends any day.
Livia A., Santa Rosa, CA
"Thanks for the peace of mind we have now..."
Lance took the time to come late at night all the way to Gustine... Does anyone knows where Gustine is? As a commuter and a very busy family with 3 kids we at on the go. Scheduling things around ours is hard . He took care of us. What a great customer service very knowledgeable . Thanks for the peace of mind we have now....
ancarlo M., Anaheim, CA
"The process of deciding on the security system and installation was easy and convenient."
Brandon, Carl, and Alicia were all great to work with. The process of deciding on the security system and installation was easy and convenient. We opted for wireless with 2 way voice. Brandon stopped by at the perfect time after our move, and Carl came out the next day to install the security system. The installation was quick. We have been very happy so far! Thanks for all of your help.
Olivia M., San Francisco, CA
"Bill Wood is extremely knowledgeable, helpful, and personable."
Bill Wood is extremely knowledgeable, helpful, and personable. I was very comfortable having him in my new home. Once installed, my system had to be tweaked a handful of times due to my 4 cats, but Bill helped us through it all. The technicians were always polite, but sometimes it seemed hard for them to adhere to their scheduled times (i.e. running late, running over) but overall they did an excellent job.
Melanie L., American Canyon, CA
"California Security folks are true professionals!"
I called Monday morning, had a consultation Monday afternoon and installed the next day! Jarrett with California Security Pro was great! You will NEVER feel pressured to buy anything! He explained what you need, what you don't need and why. The install was fast and easy. Carl did a great job and took time to walk thru the new system and answer any questions. California Security folks are true professionals!
Shirley J., Danville, CA
"I must admit that this process was seamless and the service was nothing but professional, personal and prompt."
After the long move, we were honestly procrastinating on figuring out which system to go with for our new home. The previous owner had an ADT system and Brandon Thomas' card so happen to end up in our mailbox one day. With that said, I reached out to him and he quickly fit us in on such short notice. Two days after we signed up, our new system was up and running. I must admit that this process was seamless and the service was nothing but professional, personal and prompt. The installer too was very efficent and even showed up early for our Sunday appointment. Thanks, Brandon!
Asia A., San Francisco, CA
"We really like the wireless cellular features."
Jarrett McAllister was very informative and low key. We were able to easily determine the best choices for our home. Even though we will be remodelling soon, it's no problem to keep the house protected. We really like the wireless cellular features.
Laurie H., Santa Clara, CA
"Would surely recommend this company to my friends."
These guys are the real pro. Brandon and Chad, the sales rep, stopped by as soon as I called them. They went over various options and we got rolling as soon as we signed up the contract. The next day they realized there was slight error in the paper work. Chad came by again late Fri evening just to fix this issue so that there is no delay in the installation.
Rene, the install technician, came as appointed. He explained the use of system and made sure we understood how to operate it. Overall experience was good. Would surely recommend this company to my friends.
Ram D., San Ramon, CA
"He took care of everything for us and was there every step of the way."
Brandon Thomas was great! He took care of everything for us and was there every step of the way. A true professional. He explained our options clearly, arranged the installation of our system very quickly and was on-site for the installation to make sure everything was ok. He was even great with our new puppy! Highly recommended.
"ADT Here I Come."
So 5 Stars goes to Jarrett McAllister my Security Consultant. I have been with ISP for 6 years now and they where bought out by All-Guard which I did not like at all. Jarrett came to my house and gave me a wonderful presentation. He did not try to sell me anything I did NOT need. Instead he asked me what I liked about my current system and what I would like to see changed. We spoke about what was not working out for me and he came up with a master plan!!. I had 4 other companies come out and give me quotes for the same systems. They where all above Jarrett's price range and of course the systems where not as nice. Well then it came down to getting the master plan in my husbands current budget which I thought would be impossible for what I wanted. But Jarrett came back and got me the price I need to get my system installed and even got me the installation date I need which is tomorrow. ADT here I come. Stay tuned for the installation review!! So far this company rocks!!
Kimberly G., San Ramon, CA
"I Like Doing Business Locally So I Called California Security Pro in Napa."
My wife and I purchased a home in Napa that was vacant for 2 years, apparently was the neighborhood kids party handout. In the process of remodeling the home was broken into. I like doing business locally so called California Security Pro in Napa. Bill Wood came out that day, explained the ADT system, and it was installed the next day! Bill provided great service and even came out after the install to see if we needed any help and provided some good pointers. i highly recommend California Security Pro Napa and Bill Wood.
Frances H., Napa, CA
"The System Turns out to be Much Simpler and Cheaper Than I Thought it Could Be."
I was looking for a home security system. I called the company and the intake was very helpful. I got an appointment right away. Jarrett from the company came in and helped me design a home security system that works for my needs. I really appreciated his advice and time. Jarrett is very friendly, and easy to work with. The system turns out to be much simpler and cheaper than I thought it could be. I highly recommend California Security Pro.
Sheena K., San Francisco, CA
"Top Notch Guy Representing a Top Notch Security System."
I must say that trying to filter through all of the possible systems to secure my home wasn't going to be a pleasant task. Lucky for me Bill Wood stay on top of his job and stopped by while we were moving in. What I liked about Bill is that he wasn't pushy at all, gave me options and then backed it all up with an e-mail and video feeds explaining the system. Then he made sure my appointment was on time, went well and then checked the next day to see if everything was O.K. and if I had any further questions. Then Bill says, "call me anytime if you need anything" after stopping by two weeks after the system was in, again, just to make sure we were not struggling with anything.. Top notch guy representing a top notch security system.
Jerry L., Napa, CA
"We are Very Pleased with our Security System"
Bill Wood helped us from start to finish in selecting a system that fit our needs. We had a lot of concerns about how the ADT system would operate and he expertly explained and demonstrated how the system would work -- and made sure the system was tailored to suit our unique needs. Bill was friendly and was genuinely concerned with keeping our family safe. The installer was friendly as well. After installation, Bill stopped by to make sure we were happy with the system. We are very pleased with our security system thanks to Bill Wood and the rest of the crew at California Security Pro!
Scott M., American Canyon, CA
"I Could not be Happier with the Ease of Use and the Peace of Mind it Affords Me and My Family."
Shortly after moving to Petaluma, a representative from California Security Pro came to our door and asked if we would be interested in obtaining a security system. It was perfect timing; I had been looking into getting one but needed more information and guidance. From the start, Dave Smith, our representative was extremely polite, low key, and a pleasure to talk with. He explained everything in detail and patiently answered all of my questions and concerns. He is a genuinely kind person. I never felt any pressure to buy, and there was absolutely no "hard sell."
On installation day, Carl Henderson, a senior technician, arrived on time and was also very polite and got to work right away. He quickly and deftly got the system installed. He was thorough in explaining how everything worked. It was a pleasure to have him in our home.
I highly recommend this company. I could not be happier with the ease of use and the peace of mind it affords me and my family. Try and ask for Dave and Carl if you can.
Jen O., Petaluma, CA
"We are Very Excited About Having a Wireless System, and Know We have the ADT Name Standing Behind it."
I am well familiar with the reputation of ADT Secuirty Systems and so I decided to switch from my current system. My rep was Aaron Fuller, who impressed me first with his friendliness and enthusiasm, and then later with his knowledge. It was clear he was very proud of the company and the product he was representing. I was sold before he even finished, but I was so enjoying Aaron's company I let him finish anyway! We are very excited about having a wireless system, and know we have the ADT name standing behind it. Aaron Fuller is a credit to ADT, and ADT is a credit to the industry.
Deborah N., Napa, CA
"I Would Highly Recommend CSP to my Family and Friends, as Well as Anyone Else Looking to Understand and Consider Implementing the Latest in Home Security Technology and Service."
When my wife and I decided we wanted to acquire a home security system, I began investigating my options. I found that California Security Pro had terrific reviews, so I decided to schedule a consultation... I was not disappointed. Jarrett McAllister, a security consultant from CSP showed up on time, was extremely personable, and demonstrated superior knowledge in home security technology and trends. He was clearly more interested in taking the necessary time to understand my specific home security concerns and goals than making a quick sale. While my kids created a challenging environment for serious discussion, Jarrett was extremely understanding, patient, and demonstrated an unexpected level of consistency and professionalism. In the end we decided the service and price point were a good fit for our needs and moved forward with CSP. The next day Pat Amatrone, a senior installation technician from CSP showed up on time and and went out of his way to ensure his installation was aesthetically superior, that we fully understood how to effectively operate the system, and remained enthusiastically available to answer all of our questions. I would highly recommend CSP to my family and friends, as well as anyone else looking to understand and consider implementing the latest in home security technology and service.
Michael C., Concord, CA
"Brandon and Carl were Real Pros, and We Feel Great Having Them on our Security Side!"
We just moved in to a new home in Piedmont. Showing initiative, Brandon stopped by to see if we needed an alarm system. He checked out what prior owners had at the home, then let us know what would work best. He came back -- right on time -- for a follow up appointment and walked us through all our options (after waiting patiently for the first phone installer to try to figure out the phone system.) He then scheduled the installation for a time/date that worked best for us. Carl showed up to do the installation, and he did a fabulous job. The prior owners had made a real puzzle out of the phone lines, so the phone guy was here (again) at the same time. Carl worked through all of that, stayed as long as it took to get the job done right, and then walked us through the system. Brandon and Carl were real pros, and we feel great having them on our security side!
Doug S., Berkeley, CA
"I Would Strongly Recommend these Guys to Anyone Considering a System."
We recently got a system put into our house. Marissa Esguerra made the initial contact within 5 minutes of me posting a request on their site. That level of customer responsiveness was just the beginning- she has been a great help since in choosing the system, scheduling the install and arranging to make some changes we wanted- all equally fast. Pat, the installation manager, was on time- did a great job and explained the system patiently. I would strongly recommend these guys to anyone considering a system.
R N., San Jose, CA
"Excellent Pre Sales Service and Installation."
Excellent Pre Sales Service and installation. Jarrett offered great guidance on what to think about in terms of security. HIs guidance was not driven by monetary means but by custome service, The installation took several hours and even when i was unsure of some sensors, i got a hold of Jarrett who helped me immediately.
Oliver P., Lafayette, CA
"His Pitch was Honest , His Demeanor Pleasant and He Really Listened to My Concerns."
Thank you Brandon Tomas and Larry Martinez for getting the job done. I can now feel secure in my new home.
After receiving quotes from more than one dealer on my security system, i was feeling a little like I had been to the used car dealership. Then, a handwritten , personal notice appeared on my front gate. A flyer for an authorized ADT Dealer with actual human handwriting on it from Brandon who was looking to get my business. Although skeptical, I decided to see what he had to offer.
His pitch was honest , his demeanor pleasant and he really listened to my concerns.
He didn't oversell me and I
am not obligated to some contract that extends into my old age.
Props to these gentlemen for a job well done!
Victoria marie m., Oakland, CA
"Overall, I would Recommend their Services to Any of My Friends and Family."
I bought a house in Montclair and needed a security system installed. Brandon happened to come by right after I moved in and offered California Security Pro's installation with ADT's service. Brandon was terrific....he took his time during our appointment and explained everything that I would need. During the install, Hector also took his time, answered my questions and made every effort to ensure I understood how the system worked. He also helped me minimize cost when I had to unexpectedly purchase fire alarms. Overall, I would recommend their services to any of my friends and family.
Travis W., Oakland, CA
Good service sales by Brandon and great installation by Rene. System works well.
Alex A., Hayward, CA
"California Security Pro were Very Flexible with My Schedule.I Would Highly Recommend Them to Anyone."
Excellent service.Jarrett the salesman did a good job on explaining how the ADT system works and the best suited equipment for my house.The installer Pat was very professional and took the time to discuss with me where best to position the equipment.He did a really clean and neat installation. California Security Pro were very flexible with my schedule.I would highly recommend then to anyone.
Anne M., Walnut Creek, CA
"Overall, I'd Recommend California Security Pro to Anyone Seeking to Add a Security System in Their Home."
California Security Pro has exceeded my expectations. Marissa and Patrick are very friendly and provided me with excellent customer service. Marissa was very helpful and detailed with the package deal that she put together for me. She ensured to give me a sweet deal that was better than their competitors! It was hard to walk away or shop around further after she presented the package deal to me.
Patrick came to install my new security system with ease. He got to my house right on time and immediately began prepping and installing the security system. He's very knowledgeable and an expert with security systems. He answered all of my questions and walked me through the system that he just installed.
Overall, I'd recommend California Security Pro to anyone seeking to add a security system in their home. Thanks Marissa and Patrick!
Joe F. Hercules, CA
"We are Very Pleased with the ADT System and the Customer Service Provided by California Security Pro."
The service provided by California Security pro is excellent including scheduling, systems review and installation. Jarrett McAllister visited us soon after we moved into to our house and provided a comprehensive review of our service needs and offered us a range of very cost effective packages both for installation and monthly service charges. He explained the pros and cons of each and we were able to choose the one that best met our needs. The system installer was also excellent. He removed some old security system components and thoroughly explained how to use the new system. We are very pleased with the ADT system and the customer service provided by California Security Pro. They have our highest recommendation.
Miller B Oakland, CA
"Painless and Great Experience."
Fish was sent to give us a quote. He was very friendly and gave me a great price (better than 4 other companies I checked with) and I signed up right away. They installation happened the very next day, and the installer was very good as well. The installer forgot to leave the remote with me but, I called Fish and he had the installer sent right back. The installer quickly set up the remote for me and when I gave him some money for a tip he refused it!! Very friendly and professional. Painless and great experience!
Vijee M. San Jose, CA
"I Had an Exceptional Experience with California Security Pro and was Pleased With the Professionalism of the Staff."
I had an exceptional experience with California Security Pro and was pleased with the professionalism of the staff. I contacted Jason out of the San Ramon office two days prior to our family vacation in desperate need of an alarm system. Jason was wonderful to listen to my concerns and guide me over the phone as to which system would be best for our home. Jason went above and beyond to have a technician Micah come to our home the very next day to install our ADT system. Micah did an excellent job installing the ADT system and we left for our vacation the next day feeling at ease that our home was protected. I have recommended many of my friends and families to contact this company and appreciate the superb experience I received.
Kathy S. Livermore, CA
"Dave and Co. Make the Process Very Easy - Highly Recommended."
Dave Smith was AWESOME! Very knowledgeable and patient. We added new items to our order at the 12th hour and he came back twice to make sure that everything was completed as we desired. We also had California Security Pro secure our office. Dave Smith and Co. make the process very easy-Highly recommended.
Christopher B., San Rafael, CA