I recently attend ADT's Dealer convention and the most impressive part of the event was learning about the transformation ADT has made in customer service. As an ADT Dealer, over the years the customer service of ADT as a national company has been weak at times. Although the the monitoring service centers for alarm events have always been quick to respond, getting a customer service representative to help you for billing or a service call often took way to long. We had to tell our Security Pro customers to call us if the ADT Corporate is not giving them the service they deserve.
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