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nHow do you choose a Home Security Companies in Oakland? It's a huge decisions! You pick the wrong company and you have seedy technicians come to your home, end up paying double for service calls evenings or weekends and lock yourself into a partnership of headaches. If you look at any companies website, you get all the same promises of how delighted you will be. Now what?
World renouned security expert Jordan Fankel writes a great blog about finding the right company. Read "Choosing the Right Alarm Company: What You Should Know Before Agreeing to a Cheap No-Frills Home Security System" Jordan point out that:
"A reputable alarm company is one that takes its business very serious and takes pride in doing the job properly the first time. This can be witnessed through the quality of their products and workmanship, as well as the education and experience of their staff.
While meeting sales quotas is important, a reputable alarm company does so by exceeding its clients' expectations through superior service and system design."
Schedule your FREE Home Security Review today...
Yelp.com is another valuable tool in guiding you to a company that will take your needs
Here's what a couple Yelpers had to say:
I never write reviews, but I had to come out of hibernation to share my experience with California Security Pro. It was exceptional.
We were traumatized after a break-in and decided that it was time to get serious about security. Larry came within one hour of our call, which was at 8:30 pm. He was conscientious, pleasant, efficient, knowledgeable, professional, and not pushy in any way. It felt like a consultation, not a sales call, and the system we selected felt like the perfect fit. (So happy that we could get an alarm system that was mobile-enabled, by the way).
The installation was scheduled within one business
We feel so much safer in our home. The Bay Area sadly has the highest property theft rate in the country. I wouldn't look at any other dealer.
Yelp Review
8/24/2016 "True Professional"
Brandon was a star sales rep. A true professional, he gave us all the info we needed, always arrived on time with a fashionably happy attitude and took care of our security needs promptly. Glad he was our rep. Thanks
Many of us look to online customer reviews to help us make a decision on which company we want to do business with. I believe when you look at California Security Pro customer reviews you will feel confident that we are a great choice to help you with your home security. With over 500 five star Yelp reviews throughout our California locations, an Angie's List A grade, Trustpilot five star rating and a Better Business Bureau A+ rating you can trust we will give you the exceptional service you deserve.
Our owner and CEO, David Loetz, created our company's slogan. #1 in California... #1 in Customer Service. We are truly customer obsessed and we will do everything we can to give you the absolute best customer service possible.
Sales Rep Dorelle came to a property that I own and thinking about renting out. She was awesome with her delivery and was patient as I had many questions about the security system. Some presentations for me are a bit to status quo and I felt this was a saleswoman who had compassion for the customer and was a great listener. So, wherever you are Dorelle Thanks for a job well done. My every need was satisfied and the price was conveniently negotiated.
- Greg E., Oakland, CA
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Yelp ReviewCalifornia Security Pro and Brandon Thomas did an outstanding job arranging and making sure we were satisfied with our alarm installation. Brandon deserves 5 stars for follow up and working hard for our business. Brandon(the installer) also provided attention to detail and was timely and answered all my questions post install. I would definitely recommend California Security Pro highly for their customer service and attention to detail.
- Paul O., Oakland, CA 
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Yelp ReviewWe just recently moved into a home in West Oakland and we wanted to utilize the existing home security infrastructure. When we called Brandon to set up the account, not only was he responsive and punctual, but he upgraded all our equipment with the latest and greatest from ADT. In addition, he continued to follow up with us to make sure all installation went smoothly. Our technician (also named Brandon) was also very helpful and came back a second day to finish the work. Highly recommend working with this team if you're interested in ADT security. - Patton C., Oakland, CA
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Yelp ReviewBrandon was immensely professional and detail oriented. I felt like I could always text him or email him with any questions I have before, during, and after installation.
He even gave me a great deal! I high recommend ADT as I am much happier with this system over Bayalarm in terms of the quality of their software (their app on the iphone feels much superior to Bayalarm's - I couldn't even arm my Bayalarm system remotely or with the app!)
- Alex H., Oakland, CA
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Yelp ReviewBrandon Tomas was super responsive and great to work with. He gives excellent in-person service in a world where getting a human on the phone can feel like a daunting task. I can text him just about anytime and get solid answers. Price matching was honored, and we're very happy with our system.
- Jamie M., San Francisco, CA
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Great experience with this team - we are very happy with our new security system. Brandon in particular was great - he was attentive, punctual and made sure we had our needs met. We got everything we wanted at a fair price and after committing to the deal I think they had the technician out the next day for the install - very fast.
Thanks CSP!
- Ben W., Oakland, CA 
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Our salesperson, Brandon, was amazing. Very responsive, professional, and curious. He came through on everything he promised and followed up to make sure all was going well after the work was completed. Pleas call and ask for Brandon for all of your security needs. You won't be disappointed.
- Lesley M. Lafayette, CA
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Brandon and William were incredibly responsive, friendly, and easy to work with. When I had follow up questions after the system was installed, Brandon remained highly communicative and helpful.
- Estelle D., San Francisco, CA
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Just got through setting up our new home with ADT using Brandon and California Security Pro. Brandon is just a joy to work with and the team made the process a breeze. Pat installed the system and amiably tolerated all of my questions, neurotic debate over where to put installations, etc. Really felt like they went above and beyond to provide guidance in navigating a new security system and make sure we got a good value too. Really appreciate it, thank you!
Kate H., San Francisco, CA (New homeowner in Oakland) 
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Yelp Review
"met the best price I could find elsewhere."
It is rare to find the level of customer service that I experienced with Brandon Tomas of California Security Pro. From the friendly, well-timed note he left in the mail box of my new home (and hence earned the first call from me when I started shopping for one), to the careful, attentive, and friendly nature of his visit for the quote, to arranging installation with William (who was fabulous as well!), to even taking my frantic call when I misplaced my fob the next day. Brandon also met the best price I could find elsewhere. An exceptional experience!
- Erika R., Oakland, CA 
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"We are so thrilled with the service we received"
We are so thrilled with the service we received from Brandon and William from California Security Pro. I've never had an alarm system on my house. They spent endless hours explaining everything down to the smallest details of how it all works and were super thorough when doing the installation to ensure that every nook and cranny of my new home is secure. To boot, they met with us on a Saturday and were always available. We're lucky to have found them. Thanks Brandon! You're a gem! And thank you William for the excellent installation!
- Joann L., Oakland, CA 
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" very proactive and provided us with great service"
Brandon and Jesse were very proactive and provided us with great service. We had a complicated install on a 3 level house and they worked with us to figure out the best solutions and successfully completed the install without a hitch. They were also very thorough and made sure we knew how to use all of the features of the security technology (there are many).
I would definitely recommend them to anyone looking for a new home security system - big or small..
Matt - Matt K., Hermosa Beach, Los Angeles, CA (New Homeowner in Oakland)
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Yelp Review Yelp ReviewBrandon and William did a great job! Super efficient and helpful.
- Lili R., Oakland, CA
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Yelp ReviewBrandon and William did a great job! Super efficient and helpful.
- Lili R., Oakland, CA
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Yelp ReviewBrandon hooked us up! Was informative, consultative and responsive. All that plus a new alarm system. We are slow adopters & Brandon's continued patience with my ongoing questions before/ during / after has been very much appreciated. Recommend Brandon if you are looking for same qualities.
peter t.,Oakland, CA
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Yelp Review These guys are extremely customer focused. I was paying $25 a month for monitoring services for a 20 year old alarm system that was tied into my home phone. We dumped our home phones because they are just a waste of money and only use our cell phones these days so the old alarm system didn't work anymore. The old alarm company wanted $700 to put a new cellular pad in the house and it had nowhere near the bells and whistles I get with ADT.
I now have the $59 a month service from ADT and they used all my old door and window detectors which is a very large number that are hardwired in so that is great. Kyle, my sales rep explained all of this to me and he was great through the whole process. Pat, the installer came by today to install the system - he was awesome - knows his stuff inside and out, was pleasant, and efficient. For the $99 I upgraded to cellular, got a motion detector, a camera, another wireless detector for the wine cellar, a lamp switch, and the alarm can be armed and disarmed from one of 4 places:
1) The downstairs keypad
2) The upstairs keypad
3) A key fob - this is great for walking the dog - go out the back door and arm the whole house with a press of a button
4) My cellphone - the ADT Pulse App from the App Store works great. I can see what is going on on the camera, arm the house from NY if I want, set up a vacation schedule so the lamp goes on and off at certain times while I am on vacation.
I needed a new system anyway, and if I think about some of the things we spend money on, an extra $35 a month for great safety, piece of mind, convenience, flexibility, and state of the art technology was an easy decision for me.
ADT has good technology but the real difference maker here is California Security Pro. These things can get complicated and having a great dealer that is first class from the sale through to the install deserves a review like this . Not easily impressed but was today.
Thanks! - Roger S., Oakland, CA
Yelp ReviewWilliam was very friendly, fast and skilled at setting up our ADT alarm system! He thoroughly explained how everything worked, and even helped us set up the pulse app on our phones--we were thrilled it went so smoothly.
Becky D., San Fancisco ( New Homewoner in Oakland) 
Yelp ReviewI don't do reviews, but these guys were awesome! Brandon was amazing, prompt, professional and kind. Even nice to my crazy dog. Installation took longer than anticipated due to our old house, but they did their best to finish on time. I feel more secure and satisfied. We've used bay alarm, AT&T digital life and now Adt and so far this was a stellar experience. The service is a bit more expensive, but I'm hoping that is because of the quality of the experience! And that if we ever do need the alarm for realz, Adt will be ready.
Jennie V., Oakland, CA
Yelp Review
Brandon and Carl did an awesome installation of ADT's security system at our home recently. I found them to be pleasant, professional and expeditious. We are satisfied with their service delivery and recommend their services to anyone seeking to install an ADT System.
Kaden K.,Oakland, CA 
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Yelp Review
Brandon is an amazing rep. Him and his crew were always willing to go beyond my expectation to make sure things were in place. They were punctual, professional, and very easy to deal with. I highly recommended these guys for your home security needs.
Isaac L.,Chicago, IL (New Homeowner Oakland, CA) 
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Yelp Review
Brandon and Carl are Amazing! They are professional, fast and followed up promptly when I told them about a false alarm one night (it was windy and my back door raddled). They came the next day and installed a different sensor and I no longer have that issue! Highly recommended! I am able to sleep better now knowing that ADT has my back. Keep up the good work guys! I will be contacting you soon regarding another location!
Cecilia N.,Oakland, CA 
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Yelp Review
We had some intense stuff happen before we moved to our new home (stove and fridge stolen) and wanted a security system before getting everything moved in. Brandon was able to get everything scheduled and ready so we didn't have to stress out about anything further. Jeremy (the install tech) was helpful and efficient and well informed. He was careful to set things up in the least obtrusive places around the house which is super appreciated. We had an issue with a sensor and another tech was sent out to fix it the next day. Brandon has been super responsive and available for everything from the start. I'll recommend him and his team to anyone who is looking for a security system for their home.
Nick L.,Oakland, CA 
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Yelp Review
These stars are for Brandon Tomas. I requested him after reading Yelp reviews- although frankly, I didn't realize the importance of a field rep until I worked with him. Wow! Brandon is responsive. He gave me tips to make the install affordable. He came with the tech for the install, and returned with the install manager to replace a device. It turns out that a security system is rather individualized and it's good to have someone who has your interests in mind and keep his promises.
Maia S.,Oakland, CA
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1/26/16 Yelp Review
CA Security Pro recently installed a system at my house. Kyle expertly walked the house and determined the best points for exterior and interior sensors, and Micah very efficiently installed the system only a couple of days later. Things work perfectly to date, and our updated system is much more complete than what we used to have at a very good installation and monthly cost. I highly recommend CA Security Pro. Larry
Larry S.,Oakland, CA
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Yelp Review
I called a few security companies, and thankfully Kyle visited us last - as he was able to walk through how ADT and California Security Pro could not only add more value but also save us quite a bit of money. He provided very clear explanations of the costs and benefits of various decisions (motion sensors or contacts, etc.) and we were fortunate in that the installation was scheduled for the following day. Quick turnaround and high quality service from both Kyle and the installation team, I am impressed.
Peter E.,Oakland, CA
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Yelp Review
Brandon and Carl took great care of us. We are very satisfied as a customer. Highly recommend them.
Te-Wei S.,Oakland, CA 
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Yelp Review
Brandon reached out to us after we had already set up a DIY security system (our first) with another provider. We were pretty happy with it but we figured we would let Brandon come over and offer his opinion and expertise. Although we were not necessarily anticipating switching companies, Brandon's thoughtful presentation and generous meeting with us really blew us away. That's something you don't really get with a lot of other providers. On top of that, Brandon offered to match (and ultimately beat) whatever price and features that our current provider was offering. At that point, he had not only won us over but had presented an offer that we couldn't refuse.
Bravo, Brandon, you're the best! Thank you!
N V.,San Francisco, CA (New Homeowner Okaland,CA)
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Yelp Review
I recently had a terrible house fire and the house is empty, and hard to secure. Someone broke in a window and stole a ladder, and we were worried that something worse could happen.. another fire for example, from someone trying to "keep warm" inside. Brandon told me all about my options, including making it easy by pointing out the best choices. He is really knowledgeable about every aspect of ADT technology, and he answered questions I didn't even realize I should be asking.He made the process very easy for me. When we figured out what I wanted to do, he brought Jesse to the house and got us started putting the system together. It's a big house and we needed a bunch of sensors, but Jesse is a pro and made it happen without hesitation. His fingers flew across the controls of the alarm system as he programmed it, like he's done this a million times.And everything has been working perfectly since day 1. It's amazing.I highly recommend Brandon and Jesse if you need an alarm, they will make it happen with no delay and no confusion.
Jake W.,Oakland, CA
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Yelp Review
When we recently moved to another home in Oakland, Fish Araya at California Security Pro was the only call we made. Fish and his team provided great service during our first installation several years ago and they delivered a repeat performance this time around. He helped us get the right level of protection for our home -- and the best deal on our ADT cameras and system. Call Fish for a top-notch security experience!
Ashley M.,Oakland, CA
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Yelp Review"5 stars."
I had a great experience with Brandon. He's a great guy, upfront, and very clearly cares about his job, and more importantly, the safety of his clients. He's patient, enthusiastic, and went out of his way to return to my home when Hector, the installer, was at my house. Hector was also very professional, patient, and kind. A lot of ADT locations seem to get poor reviews, but this one gets 5 stars. It's for good reason.
Gordy L.,San Francisco, CA(New Homeowner Oakland,CA)
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Yelp Review "First rate and professional start to finish,Brandon Tomas is awesome!"
Just purchased my new alarm system from California Security Pro and had one of the best costumer service experiences ever. Brandon Tomas is awesome! He is very knowledgeable, polite and enthusiastic about his job and the company he works for. I like the fact that he doesn't try to over sale what you need for your house. He called to remind me about my installation appointment, he showed up at the time of the appointment to see how the install was going and also followed up a few days later to see if there were any questions or concerns. Hector the installer was also great. He walked me thru the whole process and did a great job on the install. After completion he spent plenty of time going over the system and even left me his cell number. If you need a security system I highly recommend these two gentlemen. First rate and professional start to finish.
Jeff G.,Turlock, CA (New Homeowner Oakland,CA) 
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Yelp Review "Great team, recommend them to anyone!"Great team between Brandon (sales guy) and Pat (the installation guy)....would recommend them to anyone!
Cameron W.,Oakland, CA 
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Yelp Review "Wonderful experience."
I had a wonderful experience with California Security Pro. Brandon (Area Rep) walked me through my options and made helpful recommendations about what I needed/didn't need. Kyle (Technician) set everything up and explained to me how to use my new system. Both men were extremely personable and prompt. Highly recommend.
Sarah S.,Berkeley, CA (New Homeowner Oakland,CA) 
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Yelp Review"No pressure,These guys were great."
These guys were great. Came the day after I called and installed the system the next day! They were all super friendly and helpful. Spent plenty of time to make sure that I was clear about everything that I was getting and all my options. No pressure. Clear explanations. Kyle was the name of the guy who came and explained the entire thing and got it installed for me pronto. I sleep better at night knowing I have this extra layer of security.
Susan M.,Oakland, CA
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Yelp Review "I picked California Security Pro and it is honestly well deserved."
I just got my ADT home alarm system and the installation process was surprisingly efficient! I got a quote on one day and installation the next all the while receiving amazing customer service!
Brandon Tomas (sales rep) and Kyle Brown (technician) were patient with my hundreds of questions, thorough with their explanation of the different packages and honest with their assessment of what I needed to protect my home. I picked California Security Pro because it had such high ratings on Yelp and it is honestly well deserved.Thank you for making it so easy :) appreciate it! (Now I wish all the other services out there could learn from you, they would get a lot more business and happy customers)
Michelle C.,Santa Clara, CA (New Homeowner Oakland, CA) 
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8/13/15 Yelp Review "Within 24 hours, our new system is up and running."
We had a new ADT system installed in our home today. Brandon (sales rep) and Hector (installation) were very helpful and professional. We met with Brandon yesterday and within 24 hours, our new system is up and running.
Sandra L.,Dublin, CA, (New Homeowner Oakland, CA) 
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7/5/15 Yelp Review "Worked very hard to make sure I was satisfied."
Brandon , our sales rep, and Kyle, technician and were both amazing. I don't give reviews often but these two worked very hard to make sure I was satisfied. The security system has been in place a month now and has been working very well. I would recommend these two to my friends and family any day.
Casey H.,San Francisco, CA ( New Homeowner Oakland, CA) 
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Yelp Review "Process was easy breezy, high quality security."
We purchased a new home recently, and I wanted to make sure my family and I felt secure with all of the extra space....and extra entry points. After reading some of the positive Yelp reviews, we called Brandon, and he walked through and recommended a great configuration for our new home. He was professional, extremely responsive, and knowledgeable on the ADT product that he sold, and he convinced me that this was the right system for our home. My wife actually was the one who was there for the install, and despite knowing nothing about alarms (or technology for that matter), Hector (the installer) was able to put her at ease. The whole process was easy breezy, and I feel good knowing that we have a high quality security in place for our new home.
Vince A.,San Francisco, CA (New Home Owner Oakland,CA)
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Yelp Review "Recommend California Security Pro to anyone looking for a new security system."
Brandon Tomas the salesman for California Security Pro got me a fantastic deal on a ADT wireless security system. I had moved into a home that had never had a security system installed before. Brandon was able to get the installation done for free which was something ADT had originally promised me if I would transfer my existing service. However, when ADT found out there were no sensors on the windows they wanted an additional $40/window. Brandon is the definition of good customer service and what a good salesman should be. If I could give him more than 5 stars I would. He also followed up the next day after installation to check on me and if I had any further questions. Jesse Amatrone installed the new ADT wireless security system in my home and did a fantastic job! He arrived promptly at the beginning of the appointment window and finished within an hour or so. He took the time to carefully explain and introduce the new system to me. I would highly recommend California Security Pro to anyone looking for a new security system. Very Happy Customer!!!
Tonya, Oakland CA
Tonya N.,Oakland, CA 
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Yelp Review "Awesome"
These guys our awesome! Prompt, courteous and efficient. Brandon, our sales rep, and Jesse, our installer, were really helpful. I highly recommend them.
Sonya B.,Oakland, CA
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6/22/15 Yelp Review "Flawless."
The two men who took care of our consultation and installation, Brandon and Hector, were extremely professional and helpful. Brandon thoroughly walked us through the best options for securing our home and was very informative, and Hector was quick, efficient and very neat in installing our system. I chose this company because of the great Yelp reviews and they did not let me down! I've seen some pretty horrendous reviews of other companies, in terms of messy installation and horrible customer service, and I experienced NONE of these things with California Security Pro--Hector's installation was flawless and he left no mess behind, and Brandon has always been available both before and after the installation with any questions I've had. Obviously I highly recommend them!
Janessa O.,Brooklyn, NY (New Homeowner Oakland,CA) 
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Reviews prove to customers whether or not we put their needs first, our customers speak for us by proudly placing there review on Trustpilot; after all, customers trust other customers and our consumer‘s reviews say it best! We would like to thank all of our customers who took the time to let eveyone know about their experience with California Securty Pro!
On time and extremely courteous customer service reps who were able to take care of my needs very quickly on a short timeline
Brandon helped me with my ADT services and he and Micah were very thorough in explaining my services and how to work the system. I am 100% satisfied and yes I would recommend your services. Thank you for your help.
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Efficient, easy to work with, and responsive - highly recommended
Jake, Oakland, CA
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To date, my experience with CSP has been nothing short of amazing. Larry was incredible and accommodating to my rigid schedule. Hector did a wonderful job installing the system and showing me how to use it. I would certainly recommend CSP to my friends. In fact, I already forward your info to a friend who recently purchased a home and is looking for a efficient security system. The Pulse system is seamless and I enjoy using it. Thanks again for the great service.
Donane Greenidge, Okaland, CA
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Oakland Office |
